Edtech.com's Summary

The Stark Agency is hiring a Financial Solutions Expert (AY 25-26) to support credit union clients by providing reminders about missed payments and delivering exceptional customer service. This role involves communicating through various channels, identifying borrower challenges, proposing solutions, and processing payments.

Highlights

Provide reminders of missed loan payments to credit union clients' borrowers.
Communicate effectively via text messaging, email, phone, and web chat.
Identify root causes of borrower challenges and propose creative solutions.
Document all interactions and conversations clearly.
Facilitate payment processing efficiently.
Proficient keyboard skills and ability to navigate multiple computer programs simultaneously required.
Excellent written and verbal communication skills essential.
Strong time management and problem-solving skills needed.
Flexible scheduling with a minimum of 10 and maximum of 30 hours per week during 9-5 banking hours.
Starting wage minimum $18.50 per hour.

Financial Solutions Expert (AY 25-26) Full Description

Department Overview:

| The Stark Agency was recognized as a Best Place to Work by ACA International and the Best Companies Group in each of the last five years, including being named the BEST in 2024. We're excited to show you first-hand what makes our team so special!

We're seeking part-time Financial Solutions Experts to join our award-winning team. If you are a problem-solver, a people person, and love to help others, this is the position for you.

We are proud to offer:

-Bankers' hours (no evenings, weekends, or holidays)
-Flexible scheduling
-Work fully-remote, on-site in our Madison office, or a hybrid of the two at your preference
-A supportive, inclusive, team-first work environment
-Thorough training and support to allow you to feel comfortable and confident at work
-Skill development and career advancement opportunities

Anticipated Start Date:

| 9/15/2025

Anticipated End Date (If Applicable):

Remote Work Eligibility Detail:

| All Remote

Anticipated Hours Per Week:

| Minimum: 10 Maximum: 30

Schedule:

| Hours of operation are 9-5, schedules are flexible to meet our team's needs

Salary/Wage Range/Lump Sum:

| Minimum: 18.50

Number of Positions:

| 1

Qualifications:

| - Excellent written and verbal communication skills
- Proficient keyboard skills and the ability to navigate multiple computer programs simultaneously
- Ability to work from a private location (if working remotely) commute to our west Madison office (if working on-site)

Knowledge, Skills & Abilities:

| - Excellent time management skills to handle multiple tasks efficiently
- Strong problem-solving skills
- Outgoing personality that demonstrates a positive, friendly approach to communication
- Ability to learn applicable rules/regulations and strictly follow company procedures
- Ability to work both independently and alongside teammates to achieve group goals.
- Multilingual skills preferred but not required

Position Summary/Job Duties:

| - Provide reminders of missed loan payments to our clients' borrowers
- Communicate effectively using text messaging, email, phone conversation, and web chat
- Identify the root cause of borrowers' challenges and proactively identify possible solutions
- Clearly document all interactions and conversations
- Facilitate payment processing

Physical Demands:

| The ability to work on a computer for 2-8 hours at a time (depending on shift length)

Institutional Statements:

| Equal Employment Opportunity Statement:UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce.Institutional Statement on Diversity:Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world.For more information on diversity and inclusion on campus, please visit: diversity.wisc.eduAccommodation Statement: If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

Original Job Description