Edtech.com's Summary

Baylor College of Medicine is hiring a Financial Student Aid Counselor to support students, hiring managers, and stakeholders across all schools by administering financial aid programs including Federal loans and Work-Study. The role involves managing federal work-study processes, liaising with departments, providing customer service, and maintaining compliance with institutional, state, and federal policies.

Highlights

Administers federal loan programs and the Federal Work-Study (FWS) program, including award processing and employment coordination.
Maintains knowledge of financial aid eligibility and regulatory requirements, including FERPA compliance.
Prepares year-end FWS reports and updates program documentation annually for audits and reviews.
Trains hiring managers on FWS program requirements and coordinates student hiring with departments.
Provides customer service via email, phone, and in-person interactions, assisting students and triaging inquiries.
Manages scheduling and office logistics, including calendar management, mail processing, and supply organization.
Requires a high school diploma and two years of relevant experience; prior financial aid experience preferred.
Proficiency with Microsoft Office Suite and strong customer service skills are desired.
Salary range is $43,065 - $50,665; position status is nonexempt.
Work schedule is Monday through Friday, 8 a.m. to 5 p.m., with a hybrid work arrangement.

Financial Student Aid Counselor Full Description

Job Title: Financial Student Aid Counselor

Division: Office of Educational Affairs

Work Arrangement: Hybrid

Location: Houston, TX

Salary Range: $43,065 - $50,665

FLSA Status: Nonexempt

Work Schedule: Monday – Friday, 8 a.m. – 5 p.m.

Summary
The Office of Education Affairs is seeking a Financial Student Aid Counselor to provide support for students, hiring managers, and other stakeholders across all schools within Baylor College of Medicine.

This position offers the flexbility of a hybrid work arrangement.

Job Duties
Awarding Aid

Assists in administering financial aid programs, which include Federal loan programs and Work-Study.
Maintains a working knowledge of Financial Aid, including requirements and eligibility for students.
Adheres to institutional, state, and federal financial aid awarding policies.
Adheres to institutional, state, and federal policies (e.g., FERPA [Family Educational Rights and Privacy Act], BCM policies).

Federal Work Study

Processes aid for the Federal Work-Study program (FWS), assists with maintaining updates to job postings, employed student roster, and reconciles fund data with student employment data monthly.
Assists with preparing year-end FWS reports for federal reporting.
Coordinates student hiring with individual departments on and off campus.
Trains hiring managers annually on program requirements
Communicates with hiring managers, departments, and students to facilitate effective management and oversight of the FWS program.
Assists in maintaining process documentation annually on FWS for audit, program review, clarity, and guidance.

Customer Service

Processes emails in the general financial aid inbox (reading, categorizing, responding) in a timely fashion.
Answers calls on the Office of Student Financial Aid telephone line and voicemail in a courteous and professional manner.
Greets all visitors (students, staff, faculty, etc.) in a friendly and welcoming manner.
Triages all customer points of contact (email, phone, in person) to the appropriate office(s) and redirect as needed.
Provides assistance to BCM students related to financial aid awarding and processing of all submitted financial aid forms.
Manages the calendar for the Senior Manager of the Student Financial Aid Office, scheduling meetings, setting up Zoom, etc.
Processes and reroute incoming office mail as needed.
Organizes office supplies.
Performs other job-related duties as assigned.

Minimum Qualifications

High School Diploma
Two years of relevant experience.

Preferred Qualifications

Prior financial aid experience.
Proficiency with Microsoft Office Suite.
Excellent customer service skills.

Work Authorization Requirement:
This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

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