Student Service Center Specialist

🇺🇸 Marquette, Michigan 🕑 Full-Time 💰 $49K - $52K 💻 Financial Aid 🗓️ September 28th, 2026

Financial Aid Title IV

Edtech.com's Summary

Northern Michigan University is hiring a Student Service Center Specialist to participate in the continual improvement of services provided by the Student Service Center. The role manages the student withdrawal Title IV financial aid process and coordinates student account billing and overage (refund) processes. It’s a continuing, full-time position that blends financial aid compliance work with direct customer service to students.

Highlights

Manages the student withdrawal Title IV financial aid process
Coordinates student account billing and overage (refund) processes
Researches Federal Title IV regulations and guidelines to guide case handling
Resolves complex issues and concerns for internal and external constituents
Works a traditional Monday–Friday schedule with occasional evenings and weekends
Requires an associate’s degree and three years of progressive office experience, including customer service
Prefers an associate’s degree in General Business/Management
Offers a targeted salary range of $48,560–$52,200
Involves no required travel
Not currently available for visa sponsorship

Student Service Center Specialist Full Description

Brief Statement of Duties

Participate in the continual improvement of services provided by the Student Service Center. Manage the student withdrawal Title IV financial aid process, coordinate the student account billing, and the overage (refund) processes.

Position Details

Continuing, full-time position, traditionally Monday–Friday 8:00 a.m. to 5:00 p.m. with occasional evening and weekend work required. No travel required.

Knowledge, Skills, Abilities, or Attributes Required

Knowledge of or ability to research Federal Title IV regulation and guidelines
Strong organizational skills and attention to detail
Strong oral and written communication skills, including the ability to assess customer needs and independently act to provide solutions
Ability to resolve complex issues or concerns for both internal and external constituents
Demonstrated ability to perform in a collaborative team environment
Ability to multi-task and work under pressure in a fast-paced environment

Minimum Qualifications

Associate’s degree and three years of progressive work experience in an office setting, including customer service and office procedures.

Additional Desirable Qualifications

Associate’s degree in General Business/Management.

Compensation

Targeted salary range: $48,560–$52,200. This position is not currently available for sponsorship.