Flyer Student Services Counselor

🇺🇸 Dayton, OH 🕑 Full-Time 💰 TBD 💻 Academic Advising 🗓️ February 13th, 2026

Salesforce CRM Rive

Edtech.com's Summary

University of Dayton is hiring a Flyer Student Services Counselor. The role involves directly assisting current and former students, families, and alumni by providing guidance on student records, registration, financial aid, billing, and payments. The counselor applies knowledge of relevant policies, uses problem-solving skills to improve services, and supports retention efforts within the Strategic Enrollment Management division.

Highlights

Provide student counseling and problem resolution in areas like registration, financial aid, billing, and payments.
Guide students and families through online resources and institutional policies.
Collaborate with Home Office Liaisons on complex inquiries.
Support training, campus events, and proactive outreach to promote student retention.
Bachelor’s degree or three years in higher education or customer service with increasing responsibilities required.
Experience with fast-paced, deadline-driven environments and strong written communication skills necessary.
Preferred qualifications include experience in enrollment management, customer-focused communication, and familiarity with Ellucian Banner and Salesforce CRM.
Work aligns with Catholic and Marianist values promoting diversity and inclusion.
Position reports to the Associate Director, Flyer Student Services.
Role requires self-motivation and ability to work independently and collaboratively.