Existing employer? Sign in
Weber State University
FM Customer Service Specialist
🇺🇸
Ogden, Utah
🕑
Full-Time
💰
$35K
💻
Customer Support
🗓️
August 24th, 2026
Edtech.com's Summary
Weber State University is hiring an FM Customer Service Specialist. This role handles customer-facing duties within Facilities Management, including managing work orders, database tasks, key issuance and tracking, interdepartmental billing, and coordination with campus departments and external entities.
Highlights
- Manage work order control and database management for Facilities Management.
- Issue and track keys and handle interdepartmental billing related to work orders.
- Communicate effectively with other campus departments and outside organizations.
- Required qualifications include a high school diploma or equivalent, one year of related full-time experience, and a valid Utah Driver License.
- Preferred skills: multitasking, decision-making, accurate recordkeeping, computer proficiency (word processing, spreadsheets), customer service, communication skills, experience with IWMS or CMMS, and facilities-related terminology knowledge.
- Position is non-exempt with pay grade N24 and a starting annual salary of $35,000, subject to increase based on qualifications.
- Requires a criminal background check as a condition of employment.
- Physical requirements include light work and frequent standing, walking, bending, and use of hands and arms.
- Benefits include medical, dental, disability, life insurance, retirement, tuition benefits, wellness programs, and paid leave.
- Works full-time, 40 hours per week, 12 months per year.
FM Customer Service Specialist Full Description
FM Customer Service Specialist
Position Details
WSU's Commitment to Equal Opportunity
Weber State University is an Equal Opportunity Employer committed to creating an environment welcoming to all individuals. We strive to create a culture where everyone feels valued and appreciated. All qualified applicants will receive consideration for employment without regard to protected categories, such as disability, sex, sexual orientation, gender identity, race, religion, national origin, veterans status, or others, as required by law and university policy (see Weber State University's Policy and Procedure Manual 3-32).
Weber State University is an Equal Opportunity Employer committed to creating an environment welcoming to all individuals. We strive to create a culture where everyone feels valued and appreciated. All qualified applicants will receive consideration for employment without regard to protected categories, such as disability, sex, sexual orientation, gender identity, race, religion, national origin, veterans status, or others, as required by law and university policy (see Weber State University's Policy and Procedure Manual 3-32).
Position Information
Position Title | FM Customer Service Specialist
Requisition Number | S02460P
Position Category | Staff
Campus Location | Weber State University - Ogden, UT
Hours per week | 40
Months per year | 12
Alternate work schedule |
Pay Grade | N24
Salary |
FLSA | Non-Exempt
Job Summary/Basic Function | Position provides customer-facing functions for Facilities Management (FM). Examples include work order control, database management, key issuance and tracking, interdepartmental billing for work order, and communication with other campus departments and outside entities.
Required Qualifications | Required: High School diploma or equivalent. One year of full-time related work experience. A valid Utah Driver License is a condition of employment.
Preferred Qualifications | Preferred: Ability to manage and supervise multiple tasks at one time. Ability to analyze situations and make decisions independently. Accurate recordkeeping skills. Ability to work in a fast-paced environment and work effectively under stress. Flexibility. Dependability. Excellent computer skills, including word processing and spreadsheets. Excellent customer service skills. Excellent communication (verbal, written, and interpersonal) skills. Previous experience using an Integrated Work Management System (IWMS or
CMMS). Familiarity with trades and construction terms commonly used within a facilities
management organization.
A successful candidate will be willing to |
Background Check? | Yes
Benefits Summary | WSU offers a generous benefits package that includes medical, dental, long-term disability, life insurance, retirement, a wellness program with release time and paid incentives, tuition benefits, free tickets to athletic and performing arts events, and paid holidays, vacation, and sick leave.
Requisition Number | S02460P
Position Category | Staff
Campus Location | Weber State University - Ogden, UT
Hours per week | 40
Months per year | 12
Alternate work schedule |
Pay Grade | N24
Salary |
FLSA | Non-Exempt
Job Summary/Basic Function | Position provides customer-facing functions for Facilities Management (FM). Examples include work order control, database management, key issuance and tracking, interdepartmental billing for work order, and communication with other campus departments and outside entities.
Required Qualifications | Required: High School diploma or equivalent. One year of full-time related work experience. A valid Utah Driver License is a condition of employment.
Preferred Qualifications | Preferred: Ability to manage and supervise multiple tasks at one time. Ability to analyze situations and make decisions independently. Accurate recordkeeping skills. Ability to work in a fast-paced environment and work effectively under stress. Flexibility. Dependability. Excellent computer skills, including word processing and spreadsheets. Excellent customer service skills. Excellent communication (verbal, written, and interpersonal) skills. Previous experience using an Integrated Work Management System (IWMS or
CMMS). Familiarity with trades and construction terms commonly used within a facilities
management organization.
A successful candidate will be willing to |
Background Check? | Yes
Benefits Summary | WSU offers a generous benefits package that includes medical, dental, long-term disability, life insurance, retirement, a wellness program with release time and paid incentives, tuition benefits, free tickets to athletic and performing arts events, and paid holidays, vacation, and sick leave.
Posting Detail Information
Job Open Date | 08/24/2026
Review Date | 09/03/2026
Job Close Date |
Open Until Filled | Yes
Notes to Applicant | If you are passionate about what you could offer and accomplish here at WSU, we would love to hear from you. The annual salary for this position starts at $35,000 and may go up from there depending on candidate qualifications. The position comes with a generous benefits package.
To apply, please complete the online application and attach a cover letter, current resume, and the names and contact information for three professional references.
For qualification determination, your application and/or resume must address the required and preferred qualifications and must contain average number of hours worked per week and the dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be considered incomplete.
Screening of applications will begin September 3, 2026. Position will remain open until filled.
Criminal background check required as a condition of employment.
Quick Link for Direct Access to Posting | https://jobs.weber.edu/postings/29197
Review Date | 09/03/2026
Job Close Date |
Open Until Filled | Yes
Notes to Applicant | If you are passionate about what you could offer and accomplish here at WSU, we would love to hear from you. The annual salary for this position starts at $35,000 and may go up from there depending on candidate qualifications. The position comes with a generous benefits package.
To apply, please complete the online application and attach a cover letter, current resume, and the names and contact information for three professional references.
For qualification determination, your application and/or resume must address the required and preferred qualifications and must contain average number of hours worked per week and the dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be considered incomplete.
Screening of applications will begin September 3, 2026. Position will remain open until filled.
Criminal background check required as a condition of employment.
Quick Link for Direct Access to Posting | https://jobs.weber.edu/postings/29197
ADA Essential Job Function
Physical Activity of this position | Ascending or descending ladders, stairs, scaffolding, ramps, poles etc., using feet and legs and/or hands and arms. Agility is emphasized. Important if the amount and kind of climbing required exceeds that required for ordinary locomotion., Maintaining equilibrium to prevent falling. Walking, standing or crouching on narrow, slippery, or erratically moving surfaces. Amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium. , Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles. , Bending legs at knee to come to a rest on knee or knees., Bending the body downward and forward by bending leg and spine. , Moving about on hands and knees or hands and feet. , Extending hand(s) and arm(s) in any direction., Standing. Particularly for sustained periods of time. , Moving about to accomplish tasks, particularly for long distances or moving from one work site to another., Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. , Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion. , Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. , Operate, activate, use, prepare, inspect, place, detect, or position. , Expressing or exchanging ideas. Those activities in which they must convey detailed or important instructions to other workers accurately or quickly. , Ability to receive detailed information with or without assistance., Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
Physical Requirements of this position | Light work. Exerting up to 20 lbs of force occasionally and/or up to 10 lbs of force frequently and/or a negligible amount of force constantly to move objects. Use of arm and/or leg controls exerting forces greater than that for sedentary work.
Visual Acuity Requirements including color, depth perception and field of vision. | Required to perform activities such as preparing and analyzing data and figures; transcribing; using a computer terminal; extensive reading.
The conditions the worker will be subject to in this position. | The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
Physical Requirements of this position | Light work. Exerting up to 20 lbs of force occasionally and/or up to 10 lbs of force frequently and/or a negligible amount of force constantly to move objects. Use of arm and/or leg controls exerting forces greater than that for sedentary work.
Visual Acuity Requirements including color, depth perception and field of vision. | Required to perform activities such as preparing and analyzing data and figures; transcribing; using a computer terminal; extensive reading.
The conditions the worker will be subject to in this position. | The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- jobs.weber.edu
- KSL
- Chronicle of Higher Education
- Higher Ed Jobs
- Agency Referral
- Personal Referral
- Internal Job Posting
- Advertisement/Publication
- Other web advertisement
- Other
- * Do you have or have you ever been issued a W# By Weber State University? Yes or No. If yes, please enter your W# (W followed by eight numbers).
(Open Ended Question) - * How many years of experience do you have in this type of position?
- 0-1
- 1-3
- 3-5
- 5-7
- 7+
Documents Needed to Apply
Required Documents
- Resume
- Cover Letter
- List of References with Contact Info
Similar Jobs
Student Advisor
Cengage Group
🇺🇸 Remote - US
Customer Service Representative
Pennsylvania State University
🇺🇸 University Park, Pennsylvania
Support Center Representative
University of Texas at Austin
🇺🇸 Hybrid - Austin, Texas
Associate, Customer Service
Pearson
🇺🇸 Remote - US
Clinic Customer Service Specialist
Arizona State University
🇺🇸 Tempe, Arizona
