Learning Resources
Front Desk/Customer Service Associate
🇺🇸
Vernon Hills, IL
🕑
Full-Time
💰
$21 - $22
per Hour
💻
Customer Support
🗓️
June 11th, 2026
Edtech.com's Summary
Learning Resources is hiring a Front Desk/Customer Service Associate. The role involves managing front desk operations, handling customer inquiries, and supporting inventory management while ensuring a professional and welcoming experience for visitors and customers. The associate also actively assists with customer feedback and collaborates with the service team to maintain high standards of customer satisfaction.
Highlights
- Serve as primary front desk contact, greeting and directing visitors and employees.
- Handle incoming mail and packages, ensuring timely distribution.
- Respond to customer inquiries via phone and email regarding orders, products, and issues.
- Assist with customer feedback, escalations, and order support.
- Maintain updated knowledge of company products, policies, and systems.
- Meet monthly key performance indicators related to operational excellence and customer service.
- Required to have high school diploma and 1-3 years of customer service or call center experience.
- Basic proficiency in Microsoft Windows and Microsoft Office needed.
- Compensation ranges from $21.00 to $22.00 hourly, with profit sharing bonus potential and 401k matching.
- Work primarily involves seated tasks, frequent computer and phone use, with no travel required.
Front Desk/Customer Service Associate Full Description
Front Desk/Customer Service Associate
Regular Full-Time
Learning Resources, Vernon Hills, IL, US
Salary Range:
$21.00 To $22.00 Hourly
About Learning Resources:
We are Learning Resources®, and learning is where we play. Voted one of the Chicago Tribune’s Top Workplaces, we’re a growing, family-owned company known for our award-winning educational toys, including top sellers Pretend & Play® Calculator Cash Register, Farmer’s Market Color Sorting Set and multiple Toy of the Year winners! We even help pets learn and grow through our pet brand Brightkins®. If you’re curious, collaborative, and a kid at heart, you’ll feel right at home here. Join us in shaping the future of learning with our award-winning team!
Team & Position Description:
The Front Desk Customer Service Representative serves as a key ambassador of the company’s brand, providing a welcoming, organized, and highly responsive experience for guests, employees, and customers. The role requires the ability to handle front desk operations, customer service inquiries, and inventory management while maintaining a high standard of professionalism and customer satisfaction. By ensuring smooth daily operations and addressing customer needs with precision, the person in this role becomes a vital component of operational efficiency and customer experience excellence. This is an in-office role, required to be onsite five days per week.
What you’ll do day to day:
- Serve as the primary front desk, creating a professional and welcoming experience for all visitors through effective greeting, check-in, and direction.
- Receive, sort, and distribute incoming mail and packages daily, ensuring timely delivery to appropriate individuals or departments.
- Address customer inquiries via phone and email, providing clear, accurate, and timely support related to orders, products, troubleshooting, and general requests.
- Actively assist customers with feedback, concerns, and issue resolution, partnering with the customer service team to deliver consistent and high-quality experience.
- Maintain up-to-date knowledge of company products, policies, systems, and procedures to support a wide range of customer scenarios.
- Assist with escalations, order support, and follow-ups as needed, demonstrating flexibility in supporting team priorities.
- Seeking out opportunities for process improvements that enhance efficiency and overall customer experience.
- Meet or exceed monthly key performance indicators, demonstrating commitment to operational excellence and customer satisfaction.
What we’re looking for (Key Performance Objectives):
- Front Desk Experience: Take ownership of front desk operations within 30 days, ensuring a consistent, organized, and professional experience for all visitors and employees.
- Customer Responsiveness: Meet response time expectations by 45 days and independently resolve routine inquiries by 90 days.
- Knowledge & Systems: Demonstrate working knowledge of products, policies, and systems within 90 days.
- Call Coverage: Reliably support call queue coverage by 30 days and manage assigned volume independently by 90 days.
Requirements/Ideal Attributes:
- High School Diploma required
- 1–3 years of customer service or call center experience
- Basic proficiency in Microsoft Windows and Microsoft Office
- Clear and professional communication skills
- Strong attention to detail
- Ability to manage multiple tasks
- Problem-solving mindset and willingness to learn
- Dependable follow-through and teamwork
Physical Demands:
- Primarily seated, with occasional standing
- Frequent computer and phone use
- No travel required
We are a drug-free workplace and an EEO employer.
Please note: This role will be filled by our internal recruitment team, so no assistance is needed from any outside staffing agency at this time.
Compensation Range: $21.00 – $22.00 per hour – Actual compensation may vary due to other factors such as: years of experience, skill set and location. Total compensation includes profit sharing bonus potential, 401k matching, and a variety of other benefits (details can be found here).
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