Edtech.com's Summary

Pearson is hiring a General Operations Lead Support. The role involves supporting enterprise-wide operations by providing program management expertise, ensuring governance, and delivering agile PMO support for strategic and transformation initiatives. The position includes responsibilities in governance, execution planning, data reporting, people and culture, as well as finance and operations coordination.

Highlights

Design and maintain governance frameworks including Rhythm of Business and decision-making matrices.
Partner with Finance for financial data accessibility to leaders.
Develop execution plans for transformation programs; provide PMO support and ensure role clarity.
Conduct due diligence on tracking and reporting for OKRs, KPIs, risk, and audit activities; simplify reporting across Enterprise, ELS, and PLC.
Support PMO India Office operations and collaborate with HR and Communications on leadership and change management.
Assist budgeting, forecasting, and cost optimization for Enterprise Hub and ELS operations; support India PEM events and strategy execution.
Required experience: 12+ years in operations, program management, or PMO roles with knowledge of governance frameworks and agile methodologies.
Strong organizational, financial, communication, and collaboration skills needed for global teams.
Role is aligned with Career Architecture Expert Track E30, focusing on operational excellence and managing complex projects and reporting.
Pearson is an Equal Opportunity Employer committed to inclusion and diversity.

General Operations Lead Support Full Description

General Operations Lead Support

Location: India

Level: Expert Track - E30

Role Purpose

The General Operations Senior Manager supports the General Operations Lead on enterprise-wide operations and provides program management expertise for Enterprise. The Lead Specialist will also support on reporting obligations spanning all ELS, notably OKR, Risk and Audit activities. This role ensures governance and operational rigor while delivering agile PMO support for strategic and transformation initiatives.

Key Responsibilities

Governance & Rhythm of Business (ROB)

Design and maintain governance frameworks for Enterprise and ELS, including ROB and decision-making matrices.
Partner with Finance to ensure leaders have access to financial data for informed decisions.

Execution Planning

Assist in developing execution plans for Enterprise Hub transformation programs and track milestones.
Provide PMO support for transformation projects, ensuring clarity of roles and responsibilities across functions.
Deliver agile PM support for strategic initiatives across enterprise functions.

Data & Reporting (Risk & Audit)

Due diligence on all tracking and reporting activities within Enterprise and ELS and rationalising information flow and cadence and reporting tool usage.
Track and report on OKRs and KPIs for Enterprise Hub and ELS.
Support risk reporting and implementation of mitigation strategies.
Due diligence on all tracking and reporting activities within Enterprise and ELS. Help simplify and standardize reporting obligations across Enterprise, ELS, and PLC.

People & Culture

Support PMO India Office operations, including resource allocation models.
Partner with HR and Communications on leadership engagement initiatives and change management activities.

Finance & Operations (India)

Assist with budgeting, forecasting, and cost optimization for Enterprise Hub and ELS operations.
Support coordination of India PEM events and execution of India strategy.

Qualifications & Experience

Experience:

12+ years in operations, program management, or PMO roles.
Experience supporting governance frameworks and transformation initiatives.
Familiarity with enterprise operations and agile methodologies.

Skills:

Strong organizational and planning skills.
Financial acumen and ability to work with data for decision-making.
Effective communication and collaboration across global teams.

Career Architecture Alignment (E30)

Scope: Expert contributor responsible for delivering operational and program management excellence across multiple functions.
Competencies:
Ability to manage complex projects and reporting requirements.
Strong stakeholder engagement and problem-solving skills.
Operational rigor and adaptability to shifting priorities.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job:

Program Management
Job Family: ENTERPRISE
#LI-REMOTE

Original Job Description

General Operations Lead Support

Location: India

Level: Expert Track - E30

Role Purpose

Key Responsibilities

Governance & Rhythm of Business (ROB)

Design and maintain governance frameworks for Enterprise and ELS, including ROB and decision-making matrices.
Partner with Finance to ensure leaders have access to financial data for informed decisions.

Execution Planning

Assist in developing execution plans for Enterprise Hub transformation programs and track milestones.
Provide PMO support for transformation projects, ensuring clarity of roles and responsibilities across functions.
Deliver agile PM support for strategic initiatives across enterprise functions.

Data & Reporting (Risk & Audit)

Due diligence on all tracking and reporting activities within Enterprise and ELS and rationalising information flow and cadence and reporting tool usage.
Track and report on OKRs and KPIs for Enterprise Hub and ELS.
Support risk reporting and implementation of mitigation strategies.
Due diligence on all tracking and reporting activities within Enterprise and ELS. Help simplify and standardize reporting obligations across Enterprise, ELS, and PLC.

People & Culture

Support PMO India Office operations, including resource allocation models.
Partner with HR and Communications on leadership engagement initiatives and change management activities.

Finance & Operations (India)

Assist with budgeting, forecasting, and cost optimization for Enterprise Hub and ELS operations.
Support coordination of India PEM events and execution of India strategy.

Qualifications & Experience

Experience:

12+ years in operations, program management, or PMO roles.
Experience supporting governance frameworks and transformation initiatives.
Familiarity with enterprise operations and agile methodologies.

Skills:

Strong organizational and planning skills.
Financial acumen and ability to work with data for decision-making.
Effective communication and collaboration across global teams.

Career Architecture Alignment (E30)

Scope: Expert contributor responsible for delivering operational and program management excellence across multiple functions.
Competencies:
Ability to manage complex projects and reporting requirements.
Strong stakeholder engagement and problem-solving skills.
Operational rigor and adaptability to shifting priorities.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job:

Program Management
Job Family: ENTERPRISE
#LI-REMOTE

Let me find your next job.

Thanks - you're signed up.

General Operations Lead Support

Edtech.com's Summary

General Operations Lead Support Full Description

Team Lead, Admin Support

Associate Portfolio Manager - Higher Education

AI Content Strategist

European Senior Editor, The Lancet Weekly (m/f/d)

Vice President - Professional Services