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edtech.com
University of Massachusetts logo

University of Massachusetts

GPS - Graduate Recruitment Support Specialist (temporary/part-time)

🇺🇸 Lowell, MA

🕑 Part-Time

💰 TBD

💻 Enrollment

🗓️ August 8th, 2025

CRM

Edtech.com's Summary

UMass Lowell is hiring a GPS - Graduate Recruitment Support Specialist (temporary/part-time). The role involves supporting admissions, recruitment, and advising teams through student outreach, customer service, and administrative tasks such as processing student applications, maintaining records, and providing individualized support to prospective and current students.

Highlights

  • Conduct outreach to prospective, applicant, and matriculated students to support graduate recruitment initiatives.
  • Answer calls, respond to work queue emails, and provide in-depth customer relations support.
  • Process student application paperwork and update student records accurately.
  • Assist with triage and problem solving for recruitment and admissions issues.
  • Learn, understand, and uphold university policies related to admissions and recruitment.
  • Proficiency required in Microsoft Office, especially Excel, and experience with CRM or Business Application Software.
  • Minimum qualifications include an associate degree and background in customer support or business operations support.
  • Preference given to candidates with prior experience in higher education institutions.
  • Position is part-time, temporary, non-unit, and non-benefited.

GPS - Graduate Recruitment Support Specialist (temporary/part-time) Full Description

General Summary of Position:
The Graduate, Online & Professional Studies office is seeking a part-time support specialist in graduate recruitment. This role is vital to supporting the needs of the admissions, recruitment, and advising teams through student outreach and support projects, customer service, and various administrative tasks. A strong desire to provide top-tier customer service is a must.
Responsibilities include, but are not limited to, outreach to new opportunities, answering calls, processing paperwork related to student applications, answering work queue emails, updating and maintaining student records, and providing in-depth customer relations support, often on an individual basis with prospective and current students.  
Additional duties: learning, understanding, and upholding university policy, with regard to university admissions and recruitment.
The Graduate Recruitment Support Specialist will assist with recruitment initiatives, including calling campaigns to prospective students, applicants, and matriculated students. The Support Specialist is required to successfully build rapport with our students, in addition to assisting staff with triage and general problem solving.   
Minimum Qualifications (Required):
  • Associate degree, with background in customer support and/or business operations support. Preference to those with previous higher education experience, at either public or private institution.
  • Must be proficient in MS office, with clear demonstrable experience with Microsoft Excel and previous experience using Customer Relations Management (CRM) or Business Application Software in their previous employment.  
Special Instructions to Applicants: 
Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applicants is received.
This is a part-time, temporary, non-unit, non-benefited position.   
Please include a resume and cover letter with your application.  Names and contact information of three references will be required during the application process.

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