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edtech.com
University of Massachusetts logo

University of Massachusetts

GPS Support Specialist

🇺🇸 Lowell, MA

🕑 Part-Time

💰 TBD

💻 Enrollment

🗓️ June 23rd, 2025

Edtech.com's Summary

UMass Lowell is hiring a GPS Support Specialist (Temporary/Part-Time). The role involves supporting Graduate & Undergraduate admissions, recruitment, advising, and student services teams through administrative tasks, customer service, and student support, such as answering phones, assisting prospective students, processing applications, and maintaining student records.

Highlights

  • Support Graduate & Undergraduate admissions, recruitment, advising, and student services teams
  • Answer phones, assist prospective students, and respond to emails
  • Process paperwork related to student applications and update student records
  • Proficiency in Microsoft Office required
  • HS diploma or GED/equivalent required
  • Background in customer support preferred
  • Previous higher education experience preferred
  • Part-time, 18 hours per week, fully on-campus position
  • Schedule includes at least one shift until 5pm weekly and availability on Fridays
  • Temporary, non-benefited role

GPS Support Specialist Full Description

General Summary of Position:
The Graduate, Online & Professional Studies team is seeking a part-time Support Specialist. This role is vital to supporting the needs of the Graduate & Undergraduate admissions, recruitment, advising, and student services teams through various administrative tasks, customer service and student support. A strong desire to provide top-tier customer service is a must.
Responsibilities include, but are not limited to; answering phones, assisting prospective students, processing paperwork related to student applications, answering emails, updating and maintaining student records.
Minimum Qualifications (Required):
  • HS diploma or GED/equivalent 
  • Background in customer support
  • Preference to those with previous higher education experience
  • Must be proficient in MS office
This is a fully on-campus, part-time, 18 hours per week position in Lowell, MA.
The GPS office is typically open from 8:30am-5pm, Monday-Friday. The ideal candidate will be available to work at least one shift until 5pm each week and have Friday availability.
Special Instructions to Applicants: 
Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applicants is received.
This is a part-time, temporary, non-unit, non-benefited position.   
Please include a resume and cover letter with your application.  Names and contact information of three references will be required during the application process.
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