GPS Support Specialist (part-time)

🇺🇸 Lowell, MA 🕑 Part-Time 💰 TBD 💻 Other 🗓️ February 3rd, 2026

Edtech.com's Summary

UMass Lowell is hiring a part-time GPS Support Specialist. This role supports the admissions, recruitment, and advising teams by handling administrative tasks, customer service, student support, and recruitment initiatives including calling prospective and current students.

Highlights

Provide phone and email support, process student application paperwork, schedule appointments, and maintain student records.
Assist recruitment efforts through calling campaigns targeting prospective, applicant, and matriculated students.
Proficiency required in Microsoft Office; training provided for the Student Information System (SiS).
High school diploma required; college degree preferred; experience in customer support and higher education preferred.
Handle confidential information while working with faculty, students, and staff.
Part-time, 18 hours per week, non-benefited, temporary position with work hours on campus.
Must have strong phone and email communication skills with professional, timely responses.
The GPS office operates Monday through Friday, 8:30am to 8pm; availability for at least one shift until 5pm weekly is needed.
Position supports Graduate, Online & Professional Studies office focusing on enrollment and student services.

GPS Support Specialist (part-time) Full Description

General Summary of Position:

The Graduate, Online & Professional Studies office is seeking a part-time support specialist. This role is vital to supporting the needs of the admissions, recruitment, and advising teams through various administrative tasks, customer service and student support. A strong desire to provide top-tier customer service is a must.

Responsibilities include,but are not limited to; answering phones, processing paperwork related to student application, answering emails, scheduling appointments, and updating and maintaining student records. The Support Specialist will also assist with recruitment initiatives, including calling campaigns to prospective students, applicants, and matriculated students.

Minimum Qualifications (Required):

HS diploma required, college degree preferred. A strong background in customer support. Preference to those with previous higher education experience. Must be proficient in MS office.

Additional Considerations: (If applicable)

New employees will be trained to gain working knowledge of our Student Information System (SiS) and our available student services. They will also work with UMASS Lowell faculty, students and staff and will handle confidential information.

Seeking a candidate that has outstanding phone and email etiquette and the ability to answer questions in a professional and timely manner.

This is an on-campus, part-time, non-benefited, non-unit position – 18 hours per week. The GPS office is open from 8:30am-8pm Mon-Fri. The ideal candidate will be available to work at least one shift each week until 5pm.

Special Instructions to Applicants:

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applicants is received.

This is a part-time, temporary, non-unit, non-benefited position.

Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.

Original Job Description