Edtech.com's Summary

Arizona State University is hiring a Graduate Academic Success Advisor. The role involves providing academic advising and support to graduate students, collaborating with faculty and staff to promote student retention and graduation, and utilizing various technology tools to monitor academic progress and enhance student success.

Highlights

Provide individual and group academic advising to support student success.
Collaborate closely with students, faculty, and staff university-wide.
Monitor student academic progress using technology tools such as degree progress systems, CRM, and analytics software.
Maintain openness to emerging tools for student success and service excellence.
Address and resolve student concerns, guiding them toward academic options and resources including tutoring, counseling, career services, and internships.
Represent the department at orientation, recruiting events, and workshops.
Assist in academic success program coordination and policy development.
Required to learn and operate multiple software systems simultaneously.
Minimum qualifications include an associate's degree and one year of relevant experience or equivalent combination of training and experience.
Desired qualifications include knowledge of evidence-based academic advising strategies, experience advising undergraduate/graduate students, and proficiency with Microsoft Office Suite.
Salary range is $50,000 to $54,000 annually depending on experience.
Position based at the Phoenix Downtown campus with on-site work required.

Graduate Academic Success Advisor Full Description

Job Profile:Academic Advisor 1

Job Family:Academic Advising

Time Type:Full time

Max Pay - Depends on experience:$54,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:
Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

The Arizona State University, School of Social Work in the Watts College of Public Service and Community Solutions is seeking a Graduate Academic Success Advisor. The Graduate Academic Success Advisor acts as a key contributor to promoting and supporting student retention and graduation university-wide and advises students in making timely progress toward degree completion through a range of in-person and virtual academic counseling and support strategies.

This position is based at the Phoenix Downtown campus and on-site work will be required.

This position is expected to begin immediately.

Salary Range: $50,000 - $54,000 per year; depending on experience

Essential Duties:

Provides individual and group academic advising and/or interacts with students in support of academic success.
Works closely and collaboratively with students, faculty, and staff to support academic success.
Monitors student academic progress and program effectiveness using a variety of technology-based tools (such as degree progress, customer relationship management, and analytics software/tools), and the application of retention focused strategies, and relevant advising/student development/engagement theories.
Maintains an openness to new and developing tools utilized across the University to aid in student success and excellent service.
Able to learn and use multiple systems at same time (such as student record databases, customer relationship management systems, degree progress tools, appointment systems, analytics software/tools).
Shares feedback and insight regarding technology systems and their daily use.
Utilizes collegial interpersonal skills and an ability to communicate effectively in person, writing, and by phone; establishes and maintains effective professional working relationships.
Proactively monitors student academic performance; addresses, responds to, and works to resolve student concerns, questions, or issues; collaborates closely with students to identify all academic options including, but not limited to: degrees, tutoring, counseling, career services, success coaches, extracurricular activities, study abroad program(s), research, and internships; supports and provides counsel to students in selection of options best suited to the student's goals, interests, and skills.
Acts as a college/department/school representative to current and prospective students, faculty, staff, and external groups on issues related to academic success; attends and/or presents at orientation or recruiting events/activities /workshops. Works to ensure ongoing satisfaction for students with their program and degree progress, provides follow up to ensure satisfaction with and effectiveness of services, and utilizes a variety of university data and programmatic direction to promote student academic success.
Regularly monitors assessment resources to refine and build effective practices.
Works collaboratively and collegially with academic unit and services throughout the university to facilitate comprehensive student support.
Possesses a clear understanding of the larger picture of the college and/or departmental processes and expectations around the utilization of these tools and how they impact student experience. Escalates/redirects urgent or conflicting requests.
Recognizes complex issues and alerts leadership; may provide suggestions in response.
Assists with the coordination of academic success program or advising policy development and implementation.
As required, act as a course instructor/resource for faculty.
Other duties as assigned.

Desired Qualifications:

Demonstrated knowledge of principles, practices, procedures and methods of evidence-based academic advising strategies.
Experience in directing and providing support to undergraduate and/or graduate students enrolled at the university.
Experience in utilizing a wide range of software, advising theories and retention-focused strategies.
Experience in working under direct supervision to support students by performing specific, articulated goals and outcomes.
Ability to understand general student requests for information and assistance
Demonstrates how to escalate urgent/conflicting requests.
Experience in applying collaborative approaches and strategies to devise solutions for student requests.
Experience in utilizing collegial interpersonal skills to maintain effective working relationships
Demonstrates evidence of a proficient knowledge of basic applications used to communicate with internal and external customers.
Ability to utilize multiple applications or systems to elicit resolutions to student requests while maintaining an openness to new and developing tools utilized across the University to aid in student success and service excellence.
Experience in applying and demonstrating approaches for supporting/guiding students through curriculum requirements; identifies and creates connections to resources for students to support goals; delivers advising practices in accordance to relevant university, college/department/school ethical and legal guidelines; actively builds knowledge of key university, or college/department/school resources.
Demonstrated knowledge of Microsoft Office Suite and comfortable working in an environment focused on continuous improvement and innovation.

Working Environment:

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting,
keyboarding and manipulating a computer mouse.
Required to stand for varying lengths of time and walk moderate distances to perform work Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.
Regular activities require ability to quickly change priorities, which may include and/or are subject to
resolution of conflicts.

Department Statement:

The Watts College of Public Service embraces students and faculty dedicated to rigorous education and research in the service of social and economic change. Areas of expertise includes: improving the quality of life for individuals and families from all backgrounds; innovative approaches to public management; and nonprofit leadership and organizational effectiveness. We partner with that intent on addressing critical social issues and are confident that Phoenix and the State of Arizona can be exemplars for the future.

The School of Social Work is part of the College of Public Service & Community Solutions located in Downtown Phoenix. The purpose of the School of Social Work is to prepare professional social work practitioners who are committed to the enhancement of individual, family and group problem-solving capacities, and the creation of a more nurturing, just, and humane social environment. The College of Public Service embraces students and faculty dedicated to rigorous education and research in the service of social and economic change. Areas of expertise include: improving the quality of life for individuals and families from all backgrounds; innovative approaches to public management; and nonprofit leadership and organizational effectiveness. We partner with those intent on addressing critical social issues and are confident that the State of Arizona can be exemplars for the future.

Driving Requirement:Driving is not required for this position.

Location:Off-Campus: Phoenix

Funding:No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workdayusing the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$14393.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

Need help finding the right job?

We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Original Job Description