Edtech.com's Summary

Arizona State University is hiring a Graduate Academic Success Coordinator. This role involves providing academic advising to Master's and Ph.D. students to support their timely degree completion, monitoring student progress using technology tools, and collaborating with university departments to enhance student success across the School of Public Affairs and the broader university.

Highlights

Provide individual and group academic advising to graduate students, including Master's and Ph.D. levels.
Monitor student academic progress and program effectiveness using degree progress, CRM, and analytics software.
Utilize retention-focused strategies and relevant advising theories to support student engagement and success.
Communicate effectively in person, writing, and phone; maintain professional relationships with students, faculty, and staff.
Collaborate with academic units university-wide to facilitate comprehensive student support and address student concerns.
Assist in coordinating academic success programs and advising policy development.
Required qualifications include a Bachelor's degree and five years of relevant experience or equivalent combination of experience and training.
Technical skills required include proficiency with Microsoft Office Suite, student information systems (e.g., PeopleSoft, DARS), Salesforce, and other analytics and CRM tools.
Salary range from $52,000 to $58,000 annually, depending on experience.
The position supports the School of Public Affairs within the Watts College of Public Service and Community Solutions and does not require driving.

Graduate Academic Success Coordinator Full Description

Job Profile:Academic Program Specialist 3

Job Family:Academic Program Management

Time Type:Full time

Max Pay - Depends on experience:$58,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Plans and coordinates day-to-day fiscal, administrative, and operational activities of a defined, program or a set of funded activities. Programs are usually focused to a single purpose, may be educational, or service oriented, and may exist as a subset of an integrated funded program activity.

Job Description:

The Graduate Academic Success Coordinator acts as a key contributor to promoting and supporting the School of Public Affairs within the Watts College of Public Service and Community Solutions, Graduate student retention and graduation university-wide, and advises Masters and Ph.D. students in making timely progress toward degree completion through a range of in-person and virtual academic counseling and support strategies.

Position Salary Range:

$52,000 to $58,000; DOE

Essential Duties:

Provides individual and group academic advising and interacts with graduate students to support academic success. In addition, they work closely with Master's-level and Ph.D. students, faculty, and staff to support academic success.
Monitors student academic progress and program effectiveness using various technology-based tools (such as degree progress, customer relationship management, and analytics software/tools) and the application of retention-focused strategies and relevant advising/student development/engagement theories.
Able to learn and use multiple systems simultaneously (such as student record databases, customer relationship management systems, degree progress tools, appointment systems, and analytics software/tools). Shares feedback and insight regarding technology systems and their daily use.
Utilizes collegial interpersonal skills and an ability to communicate effectively in person, by writing, and by phone; establishes and maintains effective professional working relationships.
Proactively monitors student academic performance; addresses, responds to, and works to resolve student concerns, questions, or issues; collaborates closely with students to identify all educational options including, but not limited to: degrees, tutoring, counseling, career services, success coaches, extracurricular activities, study abroad program(s), research, and internships; supports and provides counsel to students in the selection of options best suited to the student's goals, interests, and skills.
Acts as a college/department/school representative to current and prospective students, faculty, staff, and external groups on issues related to academic success; attends and presents at orientation and recruiting events/activities/workshops.
Works to ensure ongoing satisfaction for students with their program and degree progress and provides follow-up to ensure satisfaction with and effectiveness of services. Utilizes various university data and programmatic direction to promote student academic success. Regularly monitors assessment resources to refine and build effective practices.
Works collaboratively and collegially with academic units and services throughout the University to facilitate comprehensive student support.
Possesses a clear understanding of the larger picture of the college and departmental processes and expectations around utilizing these tools and how they impact the student experience.
Escalates/redirects urgent or conflicting requests.
Recognizes complex issues and alerts leadership; may provide suggestions in response.
Assists with coordinating academic success programs or advising policy development and implementation.
As required, act as a course instructor/resource for faculty.
Other duties as assigned.

Knowledge, Skills, and Abilities:

Knowledge of principles, practices, procedures, and methods of evidence-based academic advising strategies.
Ability to direct and support undergraduate and graduate students at the University.
Ability to utilize various software, advising theories, and retention-focused strategies.
Ability to work under direct supervision to support students by performing specific, articulated goals and outcomes.
Ability to understand general student requests for information and assistance
Demonstrates how to escalate urgent/conflicting requests.
Applies collaborative approaches and strategies to devise solutions for student requests.
Ability to utilize collegial interpersonal skills to maintain effective working relationships.
Demonstrates proficient knowledge of essential applications to communicate with internal and external customers.
Ability to utilize multiple applications or systems to elicit resolutions to student requests while maintaining an openness to new and developing tools used across the University to aid in student success and service excellence.
Applies and demonstrates approaches for supporting/guiding students through curriculum requirements; identifies and creates connections to resources for students to support goals; delivers advising practices following relevant university, college/department/school ethical and legal guidelines; actively builds knowledge of key University or college/department/school resources.
Knowledge of Microsoft Office Suite and comfortable working in an environment focused on continuous improvement and innovation.

Desired Qualifications:

Experience working with students in higher education/college-level academic advising.
Evidence of effective verbal and written communication skills.
Demonstrated use of problem-solving skills; critical thinking; time management skills; and having to rapidly adapt and effectively utilize new technology, practices, and policies.
Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration, and others.
Organizational experience while prioritizing multiple tasks in a fast-paced and service-focused environment; detail-oriented.
Demonstrated knowledge of ASU academic structure and organization.
Experience using: Student information computer systems (i.e., PeopleSoft, DARS, etc.).
Experience using: Microsoft Office Applications (i.e., Outlook, Word, Excel, Access, PowerPoint); Salesforce.

Working Environment:

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Frequent bending, reaching, lifting, pushing, and pulling up to 25 pounds. Regular activities require the ability to quickly change priorities, which may include and are subject to the resolution of conflicts.

Department Statement:

The School of Public Affairs advances excellence in governance by creating, sharing, and applying knowledge of public administration. In support of this mission, we are committed to enabling students to analyze public problems, communicate, collaborate, make decisions, and manage public institutions effectively, ethically, and democratically; teaching and providing continuing education at times and locations appropriate for working students and practitioners; identifying emerging public issues, applying research to public programs, disseminating information, and proposing solutions to public problems; assisting public, private, and nonprofit organizations; facilitating community discourse on public issues; contributing to public affairs scholarship; and fostering the next generation of public affairs scholars.

Driving Requirement:Driving is not required for this position.

Location:Campus: Downtown Phoenix

Funding:No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workdayusing the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$13970.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Original Job Description