Edtech.com's Summary

Arizona State University is hiring a Graduate Advisor-2. The role involves leading student support projects, managing the graduate admissions process for CISA Graduate Programs, advising students on academic progress and policies, and supporting recruitment, orientation, retention, and communication initiatives.

Highlights

Manage graduate admissions processing, including outreach and packet confirmation for newly admitted students.
Advise graduate students on course planning, degree progress, academic concerns, and policies within CISA Graduate Programs.
Maintain graduate student records using systems like iPOS, PeopleSoft, Salesforce, and Microsoft Office.
Support scholarship program management and liaise with the Graduate College on student milestones.
Coordinate recruitment activities, orientation sessions, and communication campaigns to enhance student engagement.
Monitor enrollment trends and prepare reports for leadership and stakeholders.
Implement graduate student retention strategies through outreach and collaboration with faculty and campus partners.
Require proficiency in PeopleSoft, Salesforce, Microsoft Office, Google Sheets, and admissions CRM systems.
Minimum qualifications include a bachelor's degree with three years of relevant experience or equivalent combination of experience and training.
Salary range is $57,000 - $62,000 annually, dependent on experience.

Graduate Advisor-2 Full Description

Job Profile:Academic Advisor 2

Job Family:Academic Advising

Time Type:Full time

Max Pay - Depends on experience:$62,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Resolves complex issues and also take the lead on projects built around student support and is both an individual-contributor position; works with a broad knowledge of overlapping functions and processes; team lead/holds team accountable/reports up to leadership/trainer.

Job Description:

Position Salary Range:

$57,000 - $62,000 per year;DOE

Essential Duties:

Admissions Processing and Oversight

Complete admission processing actions, including but not limited to, decision support, outreach to applicants, communicating with faculty, confirmation of completed packets, and distribution of welcome packet to newly admitted students.
Monitor the graduate admissions and application process for CISA Graduate Programs, ensuring applicants progress through the pipeline in alignment with appropriate deadlines

Graduate Advising

Review, update, and maintain graduate student records using internal and external systems (iPOS, Graduate Application Review System, PeopleSoft, Microsoft Office, Google Sheets, Salesforce, etc.); compile and provide data as requested and follow up with students as needed.
Engage with students and faculty to complete petitions, quick enrolls, overrides, overloads and other ad hoc curricular activities.
Provide support to program manager responsible for scholarship programs, including communications with students and other institutional stakeholders.
Respond to inquiries about CISA Graduate Programs and deliver advising and informational meetings for prospective and current students, including individual appointments and group sessions, in person and through phone, email, and Zoom.
Advise graduate students within CISA Graduate Programs to support academic success, including interpreting policies, assisting with course planning, degree progress, graduation requirements, academic concerns, and iPOS submission.
Serve as liaison to Graduate College to support graduate student activities and milestones as appropriate to the student's program (doctoral, master's, certificate).

Communications and Events

Manage recruitment-related activities for CISA Graduate Programs, by tracking prospective students, coordinating participation in ASU Personalized Graduate Admissions (PGA) and Graduate Earned Admission (GEA) initiatives, and working with faculty and college partners to support enrollment goals.
Plan and facilitate orientation sessions for newly admitted students to support onboarding and a successful transition into graduate study.
In collaboration with faculty leadership, review, distribute, and maintain student-facing program communications and resources, ensuring accuracy and consistency.
Coordinate targeted communication campaigns to improve student engagement, reinforce key deadlines, and connect students to appropriate resources and support services.
Attend and participate in Faculty meetings, as assigned.

Enrollment Reporting and Retention

Monitor enrollment trends and provide input related to course planning and scheduling.
Prepare periodic reports and documentation related to program activities, progress, status, and other required reporting for leadership or stakeholders as needed.
Serve as a liaison and maintain effective working relationships with students, faculty, staff, and community partners to support program operations and objectives.
Support graduate student retention through proactive outreach, early interventions, and consistent follow-up with students who may be at risk academically or administratively.
Collaborate with faculty, Program Directors, and campus partners to develop and implement retention initiatives that promote timely degree completion and student success.

Desired Qualifications:

Experience in academic advising or recruitment in higher education, supporting students in-person and/or online degree programs.
Demonstrated knowledge of evidence-based academic advising principles, recruitment practices, and student success strategies.
Demonstrated ability to produce accurate work with exceptional attention to detail.
Evidence of strong written, verbal, and interpersonal communication skills.
Proficiency with systems and tools such as PeopleSoft, Salesforce, Microsoft Office, dashboards/analytics platforms and Google Docs. Experience using CRM or admissions systems (e.g., Salesforce, Slate, PeopleSoft) to support recruitment workflows and communications.
Ability to identify complex issues, escalate concerns appropriately, and proactively communicate potential risks to leadership.
Experience coordinating activities, setting priorities, and meeting deadlines in a high-volume work environment.
Understanding of graduate admissions processes and graduate student decision-making factors. Experience supporting graduate student recruitment pipelines, including prospect tracking, outreach, and yield-related activities.
Experience advising and supporting graduate students in an academic setting. Demonstrated knowledge of evidence-based academic advising strategies, practices, and student support approaches.
Ability to assess student needs and respond to general requests for information and assistance with professionalism and accuracy. Demonstrated judgment in managing urgent or conflicting requests and escalating appropriately when needed.
Strong problem-solving skills and the ability to navigate complex processes and systems effectively. Experience using a collaborative, student-centered approach to develop solutions and resolve student concerns.
Ability to guide students through curriculum requirements, connect them to appropriate resources, and support their academic goals while adhering to university and college guidelines.
Commitment to continuous learning and maintaining up-to-date knowledge of key university and college resources to enhance recruitment and advising effectiveness.

Working Environment:

Days and Schedule: Monday - Friday 8:00 a.m. - 5:00 p.m., evenings and weekends may occasionally be required.
Ability to clearly communicate verbally, read, write, see and hear to perform essential functions; Regular use of standard office equipment including, but not limited to computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, and associated computer/technology peripherals.
Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse (75%); required to stand for varying lengths of time and walk moderate distances to perform work (10%).
Frequent bending, reaching, lifting, pushing, pulling, and carrying objects up to 25 pounds (5%).
Occasional meetings across ASU campuses and with external partners.
Hybrid work is an option for CISA employees. Hybrid arrangements allow employees to spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or Provost level approval is required.
Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.

Department Statement:

ASU's College of Integrative Sciences and Arts (CISA) seeks candidates who are passionate about connecting academic learning with real-world outcomes and fostering student engagement. As part of CISA, your expertise will contribute to a college culture grounded in service, purpose, and practical impact.

CISA is a leader in applied and career-connected learning, with continuous innovation in teaching, curriculum development and AI integration. CISA has more than 9,000 students at all levels, 84 programs and 361 faculty members. We build degree programs and pathways that are flexible and relevant, providing opportunities for students to discover their passion, develop lifelong transferable skills and enjoy employment success. CISA is committed to ASU's Charter of inclusive excellence, access and impact, where all faculty, staff, and students can thrive.

Arizona State University, ranked the No. 1 "Most Innovative School" in the nation by U.S. News & World Report for 10 years in succession, has forged the model for a New American University by operating on the principles that learning is a personal and original journey for each student; that they thrive on experience and that the process of discovery cannot be bound by traditional academic disciplines. Through innovation and a commitment to accessibility, ASU has drawn pioneering researchers to its faculty even as it expands opportunities for qualified students.

ASU is ranked in Newsweek's America's Greatest Workplaces and Forbes America's Best Employers for Women, and touts a Healthy Arizona Worksites Platinum Award.

To learn more about ASU and the College of Integrative Sciences and Arts visithttp://about.asu.edu/ and http://cisa.asu.edu.

Driving Requirement:Driving is not required for this position.

Location:Campus: Tempe

Funding:No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$19705.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact HR Talent Acquisition before the posting close date to request edits.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Original Job Description