Online Student Success Advisor

Edtech.com's Summary

The University of Texas at Arlington is hiring an Online Student Success Advisor. The advisor acts as the primary contact for UTA Online students, providing proactive support to promote student engagement, persistence, and progression toward graduation by managing caseloads, conducting outreach, and delivering individualized coaching. They monitor student progress through CRM and LMS data, coordinate interventions with faculty and partners, and ensure compliance with confidentiality and university policies.

Highlights

Manage assigned caseload of admitted and continuing online students and serve as their primary point of contact.

Conduct proactive outreach via phone, email, and text to support student engagement and persistence.

Provide coaching on onboarding, academic skills, time management, and effective use of university resources.

Use CRM and LMS analytics to identify at-risk students and coordinate timely interventions with faculty and campus partners.

Document all student interactions in CRM and case management systems to track outcomes and trends.

Required skills include proficiency with Canvas LMS, CRM systems like Slate and Salesforce, and the ability to use data analytics to guide student support.

Bachelor’s degree in Education, Counseling, Psychology, Communications, or related field and at least two years of experience supporting higher education students.

Preferred candidates have experience in academic advising, success coaching, retention programs, especially with online or adult learners.

Salary up to $60,200 annually, with benefits eligibility included.

Work schedule includes weekday and weekend hours with staggered shifts to ensure broad coverage.

Online Student Success Advisor Full Description

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Online Student Success Advisor Bookmark this Posting Print Preview | Apply for this Job

Please see Special Instructions for more details.

Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

Posting Details

Position Information

Posting Number	S06631P
Position Title	Online Student Success Advisor
Department	Academic Innovation
Location	Arlington
Position Status	Full-time
Work Schedule	Monday – Friday: 8:00 a.m. – 7:00 p.m. Saturday: 9:00 a.m. – 2:00 p.m. Schedules will include evenings and weekends as needed. Staggered shifts to ensure coverage across all operating hours.
Salary	Salary is commensurate based on qualifications and relevant experience up to $60,200
Pay Basis	Monthly
Job Summary	The Online Student Success Advisor serves as the primary point of contact for admitted and continuing UTA Online students, providing proactive, student-centered support to promote engagement, persistence, and timely progression toward graduation. This role manages an assigned caseload, conducts regular outreach via phone, email, and text, and delivers individualized coaching related to onboarding, academic success skills, time management, and effective use of university resources. The Online Student Success Advisor monitors student progress using Customer Relationship Management (CRM) and Learning Management System (LMS) data to identify at-risk students, coordinates interventions with faculty and campus partners, and documents all interactions in case management systems. The position operates in a collaborative, data-informed environment and requires strict adherence to FERPA, confidentiality standards, and university policies while contributing to overall student success and retention goals.
Essential Duties and Responsibilities	Serve as the primary point of contact for admitted and continuing online students; provide first-stop support, answer routine questions, and triage complex cases to appropriate campus offices. Conduct regular proactive outreach (phone, email, text) to build strong student relationships, identify barriers, and encourage engagement and persistence. Support onboarding and first-term success, including orientation support, registration readiness, and acclimation to online learning expectations and resources. Provide individualized coaching on academic skills, time management, goal setting, and use of university support resources. Monitor student progress and engagement using CRM/LMS analytics and dashboards to identify at-risk students and prioritize interventions. Collaborate with faculty, academic advisors, program coordinators, and campus partners to implement interventions and resolve issues impacting student success. Coach students through select processes (e.g., petitions/appeals when appropriate) and support progression toward graduation for assigned caseloads. Document student interactions in CRM/case management systems; use data to evaluate outcomes and provide feedback to leadership on trends and opportunities.
Minimum Qualifications	Bachelor’s degree in Education, Counseling, Psychology, Communications or a related field. Two (2) years of experience supporting students in higher education OR six (6) years of an equivalent combination of education and experience.
Preferred Qualifications	Experience in academic advising, success coaching, or student retention programs. Experience supporting students in higher education, with a focus on online or adult-learner settings. Experience with Canvas LMS and CRM systems (e.g., Slate, Salesforce).
Knowledge, Skills and Abilities	Ability to use data and analytics to drive student outreach and support initiatives. Excellent interpersonal communication and relationship-building skills. Strong problem-solving, time management, and motivational coaching skills. Ability to work independently and collaboratively across departments. Commitment to service excellence, student success, and equity. Proficiency with technology tools used in online education and communication.
Other Requirements	Must maintain confidentiality and comply with FERPA and university policies. Required to manage a caseload and maintain consistent CRM documentation standards across multiple communication channels.
Workplace and Eligibility Conditions
Benefits Eligible	Yes
Benefits at UTA	We are proud to offer a comprehensive benefits package to all our employees at the University. https://www.uta.edu/hr/employee-benefits To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link: https://resources.uta.edu/hr/services/records/compensation-tools.php
CBC Requirement	It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University. This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA-48. By assuming this position, and *if you have access to critical infrastructure*, you authorize the University to conduct routine background checks.
EEO Statement	It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
University Information	The University of Texas at Arlington (UTA) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 – including leaders at many of the 24 Fortune 500 companies headquartered in North Texas – UTA contributes an estimated $29 billion annually to the Texas economy. UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028. This initiative aligns with the university’s strategic growth and commitment to serving the broader community. Furthermore, UTA has launched the RISE 100 initiative, aiming to recruit 100 new tenure-system faculty to strengthen its research enterprise and leadership in key academic areas. Learn more at https://www.uta.edu/administration/president/strategic-plan/rise100. This is an exciting time to join UTA and contribute to its bold vision for the future.
ADA Accommodations	The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu.

Posting Detail Information

Number of Vacancies	4
Open Until Filled
Minimum Number of References Required	3
Maximum Number of References Accepted	3
Special Instructions to Applicants	Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

Requirement Questions

Required fields are indicated with an asterisk (*).

* What is the highest level of education attained?
- GED
- High School Diploma
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- PhD or equivalent
* How many years of experience do you have in academic advising?
- None/less than 1 year
- 1 to 3 years
- 4 to 6 years
- 7 years or more
* How many years of experience do you have working in higher education?
- None/less than 1 year
- 2 to 3 years
- 4 to 5 years
- 6 years or more
* Are you available to work evenings, weekends and/or holidays?
- Yes
- No
- Depending
* Please indicate whether you have completed any UTA Leadership Development programs.
- Aspiring Leaders Program
- MavsSupervisor Success Program
- MavsManager Foundations Program
- Leading People Credential (completion grants supervisory experience credit for internal entry-level supervisory roles)
- None of the above

Documents Needed To Apply

Required Documents

Resume or CV

Optional Documents

Cover/Interest Letter

OFFICE OF TALENT, CULTURE AND ENGAGEMENT
J.D. Wetsel Service Center
1225 W. Mitchell Road
Arlington, TX 76019

CONTACT US

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Original Job Description

Toggle navigation

Online Student Success Advisor Bookmark this Posting Print Preview | Apply for this Job

Please see Special Instructions for more details.

Posting Details

Position Information

Posting Number	S06631P
Position Title	Online Student Success Advisor
Department	Academic Innovation
Location	Arlington
Position Status	Full-time
Work Schedule	Monday – Friday: 8:00 a.m. – 7:00 p.m. Saturday: 9:00 a.m. – 2:00 p.m. Schedules will include evenings and weekends as needed. Staggered shifts to ensure coverage across all operating hours.
Salary	Salary is commensurate based on qualifications and relevant experience up to $60,200
Pay Basis	Monthly
Job Summary	The Online Student Success Advisor serves as the primary point of contact for admitted and continuing UTA Online students, providing proactive, student-centered support to promote engagement, persistence, and timely progression toward graduation. This role manages an assigned caseload, conducts regular outreach via phone, email, and text, and delivers individualized coaching related to onboarding, academic success skills, time management, and effective use of university resources. The Online Student Success Advisor monitors student progress using Customer Relationship Management (CRM) and Learning Management System (LMS) data to identify at-risk students, coordinates interventions with faculty and campus partners, and documents all interactions in case management systems. The position operates in a collaborative, data-informed environment and requires strict adherence to FERPA, confidentiality standards, and university policies while contributing to overall student success and retention goals.
Essential Duties and Responsibilities	Serve as the primary point of contact for admitted and continuing online students; provide first-stop support, answer routine questions, and triage complex cases to appropriate campus offices. Conduct regular proactive outreach (phone, email, text) to build strong student relationships, identify barriers, and encourage engagement and persistence. Support onboarding and first-term success, including orientation support, registration readiness, and acclimation to online learning expectations and resources. Provide individualized coaching on academic skills, time management, goal setting, and use of university support resources. Monitor student progress and engagement using CRM/LMS analytics and dashboards to identify at-risk students and prioritize interventions. Collaborate with faculty, academic advisors, program coordinators, and campus partners to implement interventions and resolve issues impacting student success. Coach students through select processes (e.g., petitions/appeals when appropriate) and support progression toward graduation for assigned caseloads. Document student interactions in CRM/case management systems; use data to evaluate outcomes and provide feedback to leadership on trends and opportunities.
Minimum Qualifications	Bachelor’s degree in Education, Counseling, Psychology, Communications or a related field. Two (2) years of experience supporting students in higher education OR six (6) years of an equivalent combination of education and experience.
Preferred Qualifications	Experience in academic advising, success coaching, or student retention programs. Experience supporting students in higher education, with a focus on online or adult-learner settings. Experience with Canvas LMS and CRM systems (e.g., Slate, Salesforce).
Knowledge, Skills and Abilities	Ability to use data and analytics to drive student outreach and support initiatives. Excellent interpersonal communication and relationship-building skills. Strong problem-solving, time management, and motivational coaching skills. Ability to work independently and collaboratively across departments. Commitment to service excellence, student success, and equity. Proficiency with technology tools used in online education and communication.
Other Requirements	Must maintain confidentiality and comply with FERPA and university policies. Required to manage a caseload and maintain consistent CRM documentation standards across multiple communication channels.
Workplace and Eligibility Conditions
Benefits Eligible	Yes
Benefits at UTA	We are proud to offer a comprehensive benefits package to all our employees at the University. https://www.uta.edu/hr/employee-benefits To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link: https://resources.uta.edu/hr/services/records/compensation-tools.php
CBC Requirement	It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University. This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA-48. By assuming this position, and *if you have access to critical infrastructure*, you authorize the University to conduct routine background checks.
EEO Statement	It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
University Information	The University of Texas at Arlington (UTA) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 – including leaders at many of the 24 Fortune 500 companies headquartered in North Texas – UTA contributes an estimated $29 billion annually to the Texas economy. UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028. This initiative aligns with the university’s strategic growth and commitment to serving the broader community. Furthermore, UTA has launched the RISE 100 initiative, aiming to recruit 100 new tenure-system faculty to strengthen its research enterprise and leadership in key academic areas. Learn more at https://www.uta.edu/administration/president/strategic-plan/rise100. This is an exciting time to join UTA and contribute to its bold vision for the future.
ADA Accommodations	The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu.

Posting Detail Information

Number of Vacancies	4
Open Until Filled
Minimum Number of References Required	3
Maximum Number of References Accepted	3
Special Instructions to Applicants	Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

Requirement Questions

Required fields are indicated with an asterisk (*).

* What is the highest level of education attained?
- GED
- High School Diploma
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- PhD or equivalent
* How many years of experience do you have in academic advising?
- None/less than 1 year
- 1 to 3 years
- 4 to 6 years
- 7 years or more
* How many years of experience do you have working in higher education?
- None/less than 1 year
- 2 to 3 years
- 4 to 5 years
- 6 years or more
* Are you available to work evenings, weekends and/or holidays?
- Yes
- No
- Depending
* Please indicate whether you have completed any UTA Leadership Development programs.
- Aspiring Leaders Program
- MavsSupervisor Success Program
- MavsManager Foundations Program
- Leading People Credential (completion grants supervisory experience credit for internal entry-level supervisory roles)
- None of the above

Documents Needed To Apply

Required Documents

Resume or CV

Optional Documents

Cover/Interest Letter

OFFICE OF TALENT, CULTURE AND ENGAGEMENT
J.D. Wetsel Service Center
1225 W. Mitchell Road
Arlington, TX 76019

CONTACT US

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Online Student Success Advisor

Edtech.com's Summary

Online Student Success Advisor Full Description

Career Advisor

Academic Success Advisor

Senior Academic Advisor, School of Nursing

Temporary Student Services Specialist and Executive Assistant

Academic Advisor