Graduate Programs Student Services Support Coordinator

Job Profile:

Student Support Specialist 2

Job Family:

Student Support Services

Time Type:

Full time

Max Pay - Depends on experience:

$55,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Connects students to a variety of academic, professional, and personal support services to overcome academic and non-academic barriers and enhance their skills to increase persistence and graduation rates.

Job Description:

The Department of English invites applications for the position of Graduate Program Student Services Support Coordinator for its online graduate programs. Reporting to the Program Manager for Online Programs, the Graduate Program Student Services Support Coordinator promotes the academic success of online graduate students through advising and facilitating student progress towards degree completion. This position works collaboratively and collegially with the Department and services throughout the university to facilitate comprehensive student support through a range of in-person and virtual academic counseling and support strategies

Position Salary Range:

$51,500-$55,000 annually; DOE

Essential Duties:

• Provides individual academic advising and regularly interacts with graduate students in support of academic success.

• Maintains student academic records through application, matriculation, and graduation.

• Proactively monitors student academic performance; collaborates closely with students to address and resolve concerns, questions, or issues.

• Counsels on academic options best suited to students' goals, interests, and skills, including: degrees, tutoring, counseling, career services, success coaches, extracurricular activities, study abroad program(s), research, internships, etc.

• Regularly monitors and responds to applicant, student, and university inquiries within department's communication systems.

• Coordinates application review and admission processes for graduate programs.

• Collaborates with department faculty and staff to support academic success.

  Implements academic success programs or advising policy changes as required.

• Produces and disseminates program-related communications and other materials to facilitate student-related activities, admissions, recruitment efforts, and academic success.

• Updates program and course information in multiple systems, ensuring it is correct and current.

• Collects and shares data for identification and analysis of online graduate admissions, enrollment, and student success trends.

  In consultation with the Program Manager, manages escalated issues from students, applicants, and university stakeholders while appropriately handling sensitive or private information.

• Collaborates with leadership to provide solutions associated with specific initiatives/projects related to online graduate programs to achieve unit or college goals and departmental processes and expectations.

• Assists in providing cross training to program staff as required.

• Attends and participates in staff meetings, professional development seminars, and other student support-related meetings. 

• Attends or presents at in person and virtual graduate orientation or recruiting events/activities/workshops.

• Participates in other duties as assigned by the online Program Manager

Desired Qualifications:

• Previous experience advising online students or working with online students/programs in student recruitment/retention or other related student services.

• Experience providing prompt, courteous, and efficient service.

• Demonstrated knowledge of ASU academic structure and familiarity with programs such as Peoplesoft, Analytics, Dashboards, Gportal, iPOS, AppXtender, Salesforce, Microsoft Office.

• Experience performing job tasks using multiple systems simultaneously (such as student record databases, customer relationship management systems, degree progress tools, appointment systems).

• Demonstrated skill in communicating complex information in a timely fashion, verbally and in writing.

• Demonstrated ability in independent decision making.

• Experience simultaneously managing multiple projects and tasks.

• Experience working effectively in an environment subject to quickly changing priorities.

• Experience in establishing and maintaining effective working relationships as well as problem solving with a variety of populations.

• Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and other stakeholders.

Working Environment:

• Activities are performed in an environment controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse (75%)

• Frequently required to stand for varying lengths of time and travel moderate distances to perform work (25%).

• Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals

• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds

• Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts

• Ability to clearly communicate verbally, read, write, see and hear to perform essential functions.

• This position receives regular review of objectives.

This position is eligible for flexible work arrangements after 90 days of employment with proper approval.

Flexible Work Options: ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market. In addition to 8am-5pm, in person format, the following flexible work options are available after a 90-day training period:

Hybrid work is anarrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location (i.e., maximum of 40% remote work). Dean or vice president-level approval is required.

Alternative work schedules can include four, 10-hour workdays in a workweek; a nine-day, 80-hour schedule over two workweeks for exempt employees only; and staggered start and stop times.

Department Statement:

The Department of English's motto - "Start here, go anywhere" - captures the unique value of our undergraduate and graduate English degrees, ones that can serve students in any art form, any discipline, and any profession. In fact, our degrees can take students anywhere they wish to travel. The Department of English faculty is internationally renowned for innovative research and teaching and explores the pan-world expression of the English language and its literature, which span the global yet connect directly to the local. The skills of critical thinking, reading comprehension, and analytic expression cultivated in the degrees are transferable into any endeavor. In particular, such skills provide the foundation for creative problem-solving and cultivate individual and collective expression. The department takes as its purview not just historical positioned work, whether linguistic or textual, but includes all forms of expression and all modes of new media, whether analogical or digital. We emphasize writing- academic, creative, personal, public, and workplace- that explores difference reflectively and functionally. Our goal is to educate citizens who can think, read, write, and act in robust and significant ways to meet new challenges.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$20536.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

A fingerprint check is not required for this position.