Graduate Programs Student Services Support Coordinator

Job Profile:

Student Support Specialist 2

Job Family:

Student Support Services

Time Type:

Full time

Max Pay - Depends on experience:

$48,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Provides advice and guidance to students in specialized area(s) of academic, professional, and personal support services to overcome academic and non-academic barriers and enhance their skills to increase persistence and graduation rates.

Job Description:

Join a high-impact team supporting graduate business students at one of the nation's largest and most innovative business schools. In this role, you will advise graduate students, coordinate events, and help shape the student experience from orientation through graduation.

The W. P. Carey School of Business is seeking multiple Graduate Programs Student Services Support Coordinators to support graduate business programs within the Full-time MBA and Specialized Master's portfolio through event and program management, daily operations, and student success initiatives under the guidance of the Associate Director. In this role, you will collaborate with a high-performing team to develop, implement, and evaluate services and events that promote student academic success and engagement.

The Graduate Programs Student Services Support Coordinator serves as a primary point of contact for one or more graduate business programs and supports a collaborative and global student community. This role requires someone who is responsive to students' needs and concerns in a service-oriented environment while demonstrating professionalism, discretion, cultural awareness, and strong communication skills.

This position is part of the larger Program Operations team working together to provide exceptional customer service and maintain strong relationships with graduate students, faculty, and internal partners. Primary responsibilities include graduate student support, faculty support, academic advising, event coordination, student communications, and execution of daily program operations. The Coordinator should demonstrate ownership and the ability to work independently while balancing multiple priorities in a fast-paced environment.

This Tempe-based position offers flexible scheduling options, including hybrid in-office/remote work arrangements that support both program needs and work/life balance. Opportunities such as professional development, expanding your network across ASU, and occasional travel to support short international courses may also be available.

If you enjoy helping others succeed in a higher education environment, value collaboration, and appreciate variety and ownership in your work, this may be an excellent opportunity to grow your career in student success and higher education administration.

Salary Range: $46,000 - $48,000 annually; DOE

Days and Schedule

Typical work schedule is Monday-Friday, 8:00 a.m.-5:00 p.m. Some evening and weekend work may be required based on program schedules, student engagement activities, and event support needs.
 

One position supporting Specialized Master's evening cohort programs will require at least one evening work schedule per week (example: 9:30 a.m.-6:30 p.m.) to support working professional student populations.

This position is eligible for hybrid work. Hybrid work is an arrangement where employees spend a minimum of 60% of their regular work week at their primary ASU work location. Dean or vice president-level approval is required.

Essential Duties / Responsibilities

• Provides academic advising and student support, including problem-solving, conflict resolution, and interpretation of university and program policies

• Monitors, manages, and documents student academic progress, including degree requirements, probation, off-track status, withdrawals, enrollment adjustments, and graduation readiness

• Facilitates student administrative processes, including registration, interactive Plan of Study (iPOS), internship/CPT trainings, and graduation processes

• Develops and delivers proactive student communications through newsletters, presentations, office hours, class announcements, targeted outreach, and 1:1 appointments

• Plans, coordinates, and executes orientation, academic programming, student engagement initiatives, leadership programming, and signature events

• Collaborates with faculty, internal departments, and university partners to support program operations, classroom logistics, and student success initiatives

• Supports faculty through classroom coordination, course material preparation, and administrative support

• Supports program budgets and financial processes, including expenditures, disbursements, reimbursements, and approvals

• Maintains program data, reporting, and operational processes, including documentation and continuous improvement of procedures

• Creates, documents, and improves operational processes and procedures to enhance program effectiveness and the student experience

• Serves as a key student services resource within the college and ASU and represents the W. P. Carey Program Operations team on committees and collaborative initiatives as needed

• May hire, train, and supervise student employees or graduate assistants

• Works collaboratively with student leaders, faculty, admissions, and recruiting teams to support student success and community-building initiatives

Desired Qualifications

• Evidence of a Master's degree in education, business, or a related field

• Experience advising or supporting students in a higher education environment

• Experience working with international student populations

• Experience coordinating events, programs, or student engagement initiatives

• Demonstrated ability to communicate effectively with various audiences

• Experience delivering presentations, workshops, or student trainings

• Strong organizational skills with attention to detail, discretion, and confidentiality

• Demonstrated ability to manage multiple priorities independently in a fast-paced environment

• Experience managing projects, timelines, operational processes, and budgets

• Proficiency with Microsoft Office applications and collaborative technology tools

• Familiarity with student information systems (PeopleSoft) and learning management systems (Canvas)

• Experience composing, editing, and proofreading professional communications

• Experience working independently while contributing to a collaborative team environment

• Demonstrated initiative and ability to take ownership of assigned programs and initiatives

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse

• Required to stand for varying lengths of time and walk moderate distances to perform work

• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds

• Regular activities require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts

• Ability to clearly communicate verbally, read, write, see and hear to perform essential functions

• Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals

Department Statement:

The W. P. Carey School of Business at Arizona State University is the largest and one of the top-ranked public business schools in the United States with more than 25,000 students. The school is internationally regarded for its programs and the research productivity of its distinguished faculty members. Students come from more than 120 countries, and W. P. Carey is represented by over 130,000 alumni worldwide.

W. P. Carey prides itself on being a place Where Business is Personal.® We value personalization, access, and excellence in business education and believe business is about people. Our motto reflects a commitment to mutual respect, building community, and positively impacting lives. We're proud of that commitment, and look forward to it shaping your experience at W. P. Carey. Learn more at wpcarey.asu.edu. School of Business continually strives to foster a welcoming environment.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$22592.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

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Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.