Edtech.com's Summary

Arizona State University is hiring a Graduate Programs Support Services Coordinator. The role involves coordinating and managing the daily operations of China programs, providing service and support to students and faculty, planning events, tracking academic progress, supporting faculty travel and course delivery, and being the primary support contact for China students to ensure their academic success and engagement.

Highlights

Manage daily operations of China graduate programs including student and faculty support, event coordination, and program management.
Provide academic support such as course enrollment, application processing, and academic progress tracking.
Offer faculty support with course materials, class rosters, attendance, grade posting, and travel logistics using Concur system.
Translate and proofread course materials between Mandarin Chinese and English as needed.
Serve as lead for transactional accounting support including expense tracking and budget management for China programs.
Collaborate with partner schools in China and support student benchmarking tours in the US and Europe.
Use student information systems like PeopleSoft, Concur travel system, and AdobeSign.
Require a bachelor's degree with three years of related experience or equivalent combination of education and experience.
Bilingual proficiency in English and Mandarin Chinese is desired, along with knowledge of Chinese communities and culture.
Salary range: $46,000-$48,000 annually, commensurate with education and experience.

Graduate Programs Support Services Coordinator Full Description

Job Profile:Student Support Specialist 2

Job Family:Student Support Services

Time Type:Full time

Max Pay - Depends on experience:$48,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Connects students to a variety of academic, professional, and personal support services to overcome academic and non-academic barriers and enhance their skills to increase persistence and graduation rates.

Job Description:

The Graduate Programs Support Services Coordinator coordinates and manages China programs' daily operations,inclu ding students and faculty service and support, events and program management. You will join a high-performing team of professionals in a position that cultivates the development, implementation, and evaluation of support services and events designed to ensure student academic success and engagement.

With a flexible schedule to meet your work/life balance needs and those of your program, including hybrid remote options, the Program Coordinator is responsible for program operations and management, providing service and support to students in China, collaborating with partner schools in China, tracking academic progress, working with academic schedules, faculty support, event planning and execution, project management, academic calendar planning and updating, and being the key support contact for China students.

If you enjoy helping others succeed in a higher education environment, value a team-based approach, and appreciate variety in the work you do, this may be the role for you. Opportunities such as traveling to China to support courses and events there, and other states in US and other countries for program benchmarking events, taking advantage of professional development, and expanding your network at ASU are available.

Salary Range:

The posted salary range for this position is $46,000-$48,000 to commensurate with education and experience.

Minimum Qualifications:

Bachelor's degree in a field appropriate to the area of assignment and three years of related experience; OR, any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.

Working Environment:

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse (75%); required to stand for varying lengths of time and walk moderate distances to perform work (10%)
Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds (15%)
Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts
Ability to clearly communicate verbally, read, write, see and hear to perform essential functions.
Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals.

Essential Duties:

Provides highly responsive support for students enrolled in China EMBA, EFP, MiM programs, and other China new initiatives, including: degree and non-degree online applications, course enrollment in courses across programs, maintaining registration information, application documents, necessary translation schemas, academic guidance, and serves as an information resource for any student related matters.
Works closely with the program administration to ensure all students are accurately tracked for academic progress.
Assist with sending the appropriate academic policies and notifications to students, including preparing and sending unofficial grade reports, tracking retake progress, scheduling with retake students, and sending retake notices.
Supports faculty and course delivery in an on-campus classroom environment in China or off-campus environment in other countries, such as students' benchmarking tours in US or Europe.
Provides assistance, information and guidance to faculty, including teaching paperwork, class rosters, attendance records and grade posting, teaching evaluations, and any materials necessary for delivery of course content.
Supports all programs' faculty travel planning and reimbursement, completes Concur travel request and expense reports, coordinates logistics by working with ASU travel stakeholders, partner institutions, and faculty members.
Translates and proofreads, when appropriate, course materials between Mandarin Chinese and English.
Coordinates and assists with events as they pertain to China programs and their integration into the overall portfolio of graduate programs; this would include, but not be limited to orientation/launch, meet and greets, academic events, convocation, site visits, benchmarking tours, etc.
Serves as lead staff member in the China Graduate Programs team on transactional accounting support, including daily programs' expense processing and tracking, acts as programs' primary contact for faculty travels, tracks and updates programs' travel budget.
Supports established budget by preparing disbursements, proposals, recommendations and securing approvals where appropriate and ensuring budget is adhered to via university policy.
Provides academic and program support through the management of course registrations, materials ordering, team assignments, event coordination and support, etc.
Regularly reviews and updates web content.
Interprets and enforces program and university policies and procedures.
May support other Graduate Programs as needed including signature events, supporting Orientations and Graduations, travel opportunities and all aspects of student advising and program delivery.
Attends and represents the program, school, and university at professional development workshops, on committees, focus groups, and staff meetings, etc.

Days and Schedule: Days and times vary depending on program schedule and needs while allowing for a flexible schedule.

Desired Qualifications:

Evidence of being bilingual: English/Mandarin Chinese. Proficiency in Chinese communication skills including writing, speaking, reading and interpersonal
Able to work flex hours to support varying time zones
Demonstrated knowledge of Chinese communities and culture
Evidence of a Master's degree in Business degree or related
Experience within a higher education environment in the following areas: student advising and services; business and curriculum processes; student engagement activities.
Demonstrated knowledge of student information systems (PeopleSoft); Concur travel system; AdobeSign, etc.
Demonstrated knowledge of budgeting and accounting principles, preparation and forecasting.
Experience in coordinating and prioritizing work and activities of self and others.
Experience with basic project management
Ability to travel internationally and domestically to support program activities and events

Department Statement:

The W. P. Carey School of Business at Arizona State University is the largest business school in the United States with more than 23,000 students and 120,000+ alumni worldwide. From our world-renowned faculty representing six continents to thousands of outstanding students who join us every year, the W. P. Carey School welcomes Inclusive Excellence and encourages global thinking. The W. P. Carey School is internationally recognized for its leadership in business education, groundbreaking research and innovation, and renowned faculty, making us one of the top-ranked business schools in the country.

W. P. Carey prides itself on being a place "where business is personal." Business is personal means that kindness, courtesy, and respect lead our actions. We care for each other and support one another. We're proud of that commitment, and look forward to it shaping your experience at W. P. Carey. Learn more at wpcarey.asu.edu.

All we do at ASU is guided and inspired by the University Charter, which reads:

ASU is a comprehensive public research university, measured not by whom it excludes, but by whom it includes and how they succeed; advancing research and discovery of public value; and assuming fundamental responsibility for the economic, social, cultural and overall health of the communities it serves.

The W. P. Carey School of Business continually strives to foster a welcoming and inclusive environment.

Driving Requirement:Driving is not required for this position.

Location:Campus: Tempe

Funding:No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workdayusing the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$16142.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Original Job Description