Edtech.com's Summary

Northeastern University is hiring a Graduate Student Services Coordinator to support master’s students in the Khoury College of Computer Sciences at its San Jose campus. The coordinator advises students on course selection and registration, helps those struggling academically or personally, and keeps the graduate student database current in Salesforce, Banner, and Navigate. The role supports the college’s directors of graduate student services and works with the university’s Office of Global Services on student visa matters.

Highlights

Advise a caseload of 300-400 master’s students in computing programs on course selection and planning, registration procedures, and college, campus, and university resources.
Monitor student performance in courses and act as a liaison among students, faculty, and other offices to support students who are struggling academically or personally.
Work with the Office of Global Services on visa matters, including approval of Form I-20 documentation, visa extensions, Curricular Practical Training, and Optional Practical Training.
Verify and approve students for graduate co-op in partnership with Khoury College co-op coordinators and network career development advisors.
Process registration updates and forms for master’s students alongside the Director of Operations, and support advising communications from enrollment through graduation.
Organize student social gatherings, town hall meetings, and graduate advising workshops, and coordinate projects such as teaching assistant hiring, student club support, the apprenticeship program, or student ambassador support.
Maintain the graduate student database in Salesforce, Banner, and Navigate, and prepare reports and analyses for the Director of Graduate Student Services, Master of Science Program Directors, and the Graduate Faculty Committee.
Bachelor’s degree and two to three years of experience, preferably in higher education, with a master’s degree preferred.
Experience using spreadsheets and databases and working with a diverse student population, about 80% of whom are foreign nationals in the graduate program.
Expected hiring range of $53,470 to $73,521.25, with the starting salary depending on education, experience, and skills.

Graduate Student Services Coordinator Full Description

Job Summary

The Khoury College of Computer Sciences seeks an energetic, self-starter to serve a growing population of graduate students at a dynamic and fast-paced university. The Graduate Student Services Coordinator provides professional support to the Assistant, Associate, or Director of Graduate Student Services in the Khoury College of Computer Sciences.

The position supports graduate program administrative activities, including advising students on academic, curriculum, and registration matters; serving as a liaison between the Graduate School and University offices that handle matters pertaining to graduate students; attending relevant committee meetings; maintaining the graduate student database using Salesforce, Banner, and Navigate; and preparing reports and analyses for the Director of Graduate Student Services, Master of Science Program Directors, and the Graduate Faculty Committee.

Key Responsibilities & Accountabilities

Support Graduate School Activities

Advise a caseload of 300-400 master’s students in computing programs on course selection and planning, registration procedures, and college, campus, and University resources
Monitor student performance in courses and serve as a liaison among students, faculty, and other offices to support students who are struggling academically or personally
Organize special projects, including student social gatherings, student town hall meetings, and graduate advising workshops
Support the implementation of college and University policies and procedures through advising communications to students from enrollment through graduation
Support the registration process for master’s students and work closely with the Director of Operations to process registration updates and forms
Provide support to the Assistant, Associate, and/or Directors of Student Services on overall student support strategies and the implementation of new initiatives

Liaison Between the Graduate School and University Offices or Network Campus Administration

Serve as liaison with the Office of Global Services (OGS) on visa matters, including approval of Form I-20 documentation, visa extensions, Curricular Practical Training (CPT), and Optional Practical Training (OPT)
Serve as liaison with Khoury College co-op coordinators or network career development advisors to verify and approve students for graduate co-op

Graduate Student Services Special Projects

Coordinate and implement student services projects on campus, which may include teaching assistant hiring, student club support, the apprenticeship program, or student ambassador support

Minimum Qualifications

Required

Bachelor’s degree
Two to three years of experience, preferably in a higher education setting
Experience using spreadsheets and databases
Experience working with a diverse student population; approximately 80% of the graduate program population are foreign nationals
Strong written and verbal communication skills
Ability to work independently and as a member of a team

Preferred

Master’s degree

Required Documents: Resume

Additional Information

Position Type: Student Services. Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation Grade/Pay Type: 106S

Expected Hiring Range: $53,470.00 - $73,521.25

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.

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Edtech.com's Summary

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