Edtech.com's Summary

San José State University is hiring a Behavioral Intervention Case Manager. The role provides non-clinical case management for students facing significant distress, crises, or barriers to success, assessing risks to students and the campus community and connecting students to the right resources. The case manager works under the Senior Case Manager for Behavioral Intervention and alongside University Police, Counseling and Psychological Services, and other campus offices.

Highlights

Assess reports of concerning behavior by gathering information about a student's mental health status, recent behavior, and potential triggers, and conduct a non-clinical assessment of immediate risks to the student or others.
Work with the Senior Case Manager, University Police, and the Threat Management Team to assess higher-risk cases using the WAVR-21 risk assessment tool.
Address elevated to critical situations defined by the NABITA rubric, such as incidents involving law enforcement, student death, crime, accidents, or natural disasters, with follow-up support for students affected.
Provide assessment, advocacy, referrals, and follow-up for students facing physical, mental, psychological, and life management difficulties, coordinating with campus offices like Housing, Counseling and Psychological Services, and Student Conduct and Ethical Development.
Support hospitalized students and their authorized contacts during and after hospital stays, and guide students through withdrawal, leave of absence, and reinstatement.
Maintain the Behavioral Intervention Team database, research national best practices, attend weekly meetings, serve on campus safety committees, and provide training and information for the campus community.
Hold a bachelor's degree in a related field plus coursework in counseling techniques, interviewing, and conflict resolution, and four years of progressively responsible student services experience advising students and resolving complex problems (a master's degree can substitute for one year).
Preferred background includes a master's degree in student affairs, higher education, or social work, three years of university or case management experience, and bilingual communication skills.
Pay range of $6,320 to $9,014 per month for this full-time, on-site position in San José, with calls and referrals that may come in evenings and weekends.

Behavioral Intervention Case Manager Full Description

Job Summary

San José State University is the oldest public university on the West Coast and is known as Silicon Valley’s public university. Within one of the nation’s most transformative universities, SJSU’s Behavioral Intervention (BI) case management services foster opportunity by working in a holistic manner with students who are experiencing higher levels of distress, life challenges, and/or barriers, which could be interfering with their ability to be successful.

Under the direction of the Senior Case Manager, Behavioral Intervention, the BI Case Manager serves both the University and the individual student by providing a coordinated institutional response. The Behavioral Intervention Case Manager’s non-clinical role is to assess threats/risks to self and community, advocate for and assist. This role will work with students to provide them with or connect them to the appropriate resources, while considering what is best for them academically and personally. All non-clinical case managers have responsibilities in providing direct support, risk assessment, internal/external referrals, outreach/training/education, and assessment.

Key Responsibilities

Behavioral Intervention Case managers address situations defined by the NABITA rubric as elevated to critical that may include a visible incident involving University or local law enforcement, student death, victim or perpetrator of crime, victim of on or off campus accident including other campus community members, victim of natural disaster, on campus injury, or students affected by campus events or other student conduct.
BI Case Management Services include but are not limited to: providing assessment, advocacy, resources and referrals as well as follow-up services for students that are experiencing significant physical, mental, psychological, and life management difficulties.
In this capacity, BI Case Managers work closely with key offices (University Housing Services, University Police, Counseling & Psychological Services, Faculty Affairs, Equal Opportunity and Employee Relations, Student Conduct and Ethical Development, People and Culture).
Duties include providing information and training for the campus community; fielding calls, emails, and responding to referrals regarding concerning behaviors; coordinating responses and services for individuals; maintaining the Behavioral Intervention Team database; undertaking research on national best practices; attending weekly meetings; and participating on other committees dealing with campus safety.
Support students struggling to function in the university system, those with current and emerging mental, psychological, or physical health issues, and students experiencing issues adjusting to academic and social life.
Coordinate services and provide referrals to the appropriate resources on campus including outside agencies and providers such as the Employee Assistance Program. The position also oversees a comprehensive program to identify and manage students, faculty and staff at risk.
Work towards minimizing the impact of mental illness or emotional distress on the safety, academic, and personal pursuits of students through effective referral and follow through.
Work in coordination with the Sr. Case Manager, Behavioral Intervention, University Police Department and other key members of the Threat Management Team in assessing risk using WAVR 21 and coordination of information of appropriate resources for cases deemed to be a higher level of concern for harm to others/the greater community.
Responds to these reports by quickly gathering information about the individual’s current mental health status, recent behavior, and any potential triggers. They conduct a non-clinical assessment of current mental state and any immediate risks the student may pose to themselves or others, including University Police and/or Counseling and Psychological Services as appropriate.
Attempt to connect with hospitalized students or authorized contacts to support academic and personal needs during and upon their release from the hospital. Within this process, case managers provide assistance, regularly monitor progress, and adjust their support as needed.
Seek to identify and intervene as early as possible with individuals whose behavior suggests the need for support services such as those struggling with complex mental, psychological, and physical health issues, learning disabilities, and safety concerns that are referred to the BIT.
Serve as a primary resource for managing assigned reports of behavioral concerns on campus as well as responding to inquiries and providing appropriate follow-up to reports.
BI Case Managers support students individually to reduce risk, promote wellness, and aid their return to campus and academic progress. They provide outreach and guidance during withdrawal, leave of absence, and reinstatement, especially for those facing personal emergencies or health issues.
Be readily accessible and provide consultations to students, faculty, staff, members who are concerned about an SJSU student in distress; or students related to case management functions.

Knowledge, Skills & Abilities

Ability to work effectively with a wide range of constituencies in a diverse community.
Ability and commitment to establishing and maintaining cooperative working relationships within a diverse multicultural environment.
Ability to advise and counsel students, faculty and staff, individually and in groups on complex student-related matters.
Ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
Ability to carry out a variety of professionally complex assignments without detailed instructions.
Knowledge of crisis counseling and mental health interventions.
Ability to plan, coordinate and initiate critical actions necessary to implement administrative or group decisions and/or recommendations.
Strong oral and written communication skills.
Excellent customer service and public relations skills.
Ability to lead individuals and projects in a team effort to accomplish institutional and divisional goals and objectives.
Ability to interpret and evaluate descriptions and explanations of problems brought forward by a student, student organizations, faculty, or staff and to analyze and define the problem, draw valid conclusions, and project consequences of various alternative courses of action.
Knowledge of software applications: word processing, spreadsheet, and database management.
Ability to take calls/referrals as required which may include evenings and weekends.
Ability to maintain confidentiality and appropriately handle sensitive communications with campus employees and external agencies.
Thorough knowledge of, or ability to learn CSU policies and ability to apply that knowledge to individual situations.
Ability to interpret and explain policies to students & employees.
Ability to analyze and define complex organizational, policy or procedural problems.
General knowledge of University, procedures and practices related to student services and programs.
Ability to compose and appropriately format correspondence and reports.
Ability to effectively present information and respond to questions from various groups.
Ability to communicate with constituents in a professional and respectful manner.
General awareness of emerging technologies, including artificial intelligence (AI), and a willingness to develop skills in their appropriate, responsible, and ethical use in a higher education environment, consistent with institutional policies and practices.

Required Qualifications

Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related.
Four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job‑related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

Preferred Qualifications

Master’s Degree in Student Affairs, Higher Ed/College Student Personnel, Social Work or related field.
Three years of professional experience in a University setting and/or case management experience.
Experience demonstrating excellent counseling, communication, critical thinking, negotiation, and conflict management skills.
Experience working with a large diverse population in an urban setting.
Experience developing partnerships and collaborating with campus faculty and staff, and legal system.
Experience working with community resources to assist populations in need.
Experience working with diverse student populations.
Experience with complex case management and community resources.
Bilingual communicator.

Compensation

Classification: Student Services Professional IV

Anticipated Hiring Range: $6,320/month - $6,667/month

CSU Salary Range: $6,320/month - $9,014/month

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

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Behavioral Intervention Case Manager Full Description

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