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James Madison University
Graduation and Degree Progress Specialist
🇺🇸
Harrisonburg, Virginia
🕑
Full-Time
💰
$48K - $52K
💻
Enrollment
🗓️
August 24th, 2026
Adobe Acrobat
Microsoft Excel
Customer Service
Edtech.com's Summary
James Madison University is hiring a Graduation and Degree Progress Specialist. This role manages graduation services including scheduling and monitoring graduation applications, reviewing student records for graduation eligibility, ordering diplomas, and assisting with commencement ceremonies and academic eligibility for athletes and club sports members.
Highlights
- Manage scheduling and monitoring of students' graduation applications using university query and reporting systems.
- Review student records to verify that graduation requirements are met.
- Order and distribute original, replacement, and electronic diplomas.
- Prepare and edit commencement program content and support commencement ceremony functions.
- Assist with transfer credit processes and academic eligibility for varsity athletes and club sports members.
- Required proficiency in Adobe Acrobat, advanced Microsoft Excel, and running and interpreting queries and reports.
- Previous or current experience in customer service and the ability to work independently and collaboratively.
- Experience maintaining records confidentiality and adhering to rules and regulations.
- Familiarity with the PeopleSoft student information system is preferred.
- Employment contingent on successful criminal background check completion.
Graduation and Degree Progress Specialist Full Description
General Information:
The Office of the Registrar at James Madison University invites applications for a Graduation and Degree Progress Specialist. The successful candidate will perform all graduation services and support other areas in the office.
Duties and Responsibilities:
- Schedule, monitor, and utilize university query and reporting functionality to ensure the successful evaluation of students' graduation applications.
- Review student records to ensure graduation requirements are being met for all applicants.
- Order and distribute original and replacement paper diplomas; and, Certified Electronic Diplomas.
- Prepare and edit copy for the commencement program.
- Perform functions related to commencement ceremonies.
- Assist with all transfer credit functions as assigned.
- Assist with varsity athletes' academic eligibility, and club sports members' academic eligibility.
Qualifications:
- Significant previous or current customer service experience
- Technology aptitude not limited to the following: Adobe Acrobat, advanced Microsoft Excel proficiency, and running queries and reports with the ability to synthesize and understand the results.
- Ability to work independently and as part of a team.
- Experience in records confidentiality, attention to detail, and rules and regulations adherence.
Additional Considerations:
- Familiarity with the PeopleSoft student information system.
Conditions of Employment:
Employment is contingent upon the successful completion of a criminal background check.
E-Verify Notice:
After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.
EEO Statement:
James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.
We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.
Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.
Reasonable Accommodation:
If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or [email protected]. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.
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