University of West Florida
Help Desk Analyst 110290
🇺🇸 Pensacola, FL
🕑 Full-Time
💰 $55K
💻 Information Technology
🗓️ December 16th, 2025
Edtech.com's Summary
- Provide daily support for AV technologies, desktops, laptops, printers, and peripherals across campus tech-enabled spaces.
- Perform desktop imaging, configuration, software installation, hardware repair, and maintain workstation security and compliance.
- Troubleshoot IT service and hardware/software issues for on-campus and remote users, documenting service requests and resolutions.
- Participate in AV technology implementations, classroom upgrades, and collaborate with ITS teams and vendors.
- Provide 24/7 after-hours on-call support to monitor systems and respond to emergencies.
- Train and mentor Help Desk student technicians and staff and assist with group training for ITS applications.
- Proficient in troubleshooting Windows and macOS platforms, network protocols, Microsoft Office, common software, and AV control systems like Crestron preferred.
- Minimum qualifications include at least 1 year of work experience in technical support or equivalent certifications; preferred certifications include CompTIA A+ and CTS.
- Salary of $54,707 annually and classified as exempt; requires valid driver’s license, background screening, and fingerprinting.
- Support ITS General Admin department serving faculty, staff, and students within the Academic Affairs Division.
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