Troy University
Helpdesk Operator
🇺🇸 Troy, AL
🕑 Part-Time
💰 TBD
💻 Information Technology
🗓️ December 16th, 2025
Edtech.com's Summary
- Answer IT Helpdesk phone calls and provide basic troubleshooting.
- Assist callers with creating helpdesk accounts and submitting tickets.
- Review, update, and close helpdesk tickets for callers.
- Direct callers to online knowledge bases and appropriate further assistance.
- Rotate and log backup tapes as trained.
- Use support history tools to assist callers.
- Required qualifications: High school diploma or equivalent, basic computer knowledge, and customer service skills.
- Preferred qualification: Experience working as a helpdesk operator.
- Work up to 19 hours per week during specified hours (7am-11pm weekdays, 9am-5pm Saturday, 1pm-9pm Sunday).
- Part-time classified hourly position within the Information Technology department of Troy University under Finance and Administration division.
Helpdesk Operator Full Description
Position Title | Helpdesk Operator
Position Type | Classified Staff/Hourly
Department | Information Technology - Troy
Division | Finance and Administration
Campus | Troy
Work Status | Part-Time (IPT)
Temporary | No
Location | Troy - T01
Job Summary | The Helpdesk Operator position in Information Technology is responsible for answering IT Helpdesk phone calls; providing basic troubleshooting for computer problems covered in training; directing callers to online knowledge base, and other resources, for additional support when applicable; assisting callers in creating helpdesk accounts, submitting tickets and utilizing support history tools; submitting, reviewing, updating, and closing tickets for callers as needed; directing callers to appropriate further assistance if issue is not supported by IT Helpdesk; rotating and logging backup tapes, as covered in training; and other additional duties as assigned.
Minimum Qualifications
1. High school diploma or equivalent
2. Basic computer knowledge
3. Customer service skills
Preferred Qualifications
1. Experience working as a helpdesk operator
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? | No
Work Hours | - No more than 19 hours per week
- Hours of operation are 7am-11pm on Monday through Friday, 9am-5pm on Saturday, and 1pm-9pm on Sunday
List any hazardous conditions or physical demands required by this position | NA
Does this position have supervisory responsibility? | No
Posting Date | 12/10/2025
Closing Date |
Open Until Filled | Yes
Special Instructions to Applicants |
Quick Link | https://www.troyuniversityjobs.com/postings/46192
Last Day a Reference Provider Can Submit Reference |
Applicant Special Instructions | Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact jobs@troy.edu.
- * How did you hear about this employment opportunity?
- Troy University employment website (www.troyuniversityjobs.com)
- Chronicle of Higher Education
- Higher Ed Jobs
- Social Media website
- Indeed
- Other employment website (please specify below)
- Employee Referral (please specify below)
- Local newspaper (please specify below)
- Professional journal (please specify below)
- Other source (please specify below)
- Please specify:
(Open Ended Question) - * Do you currently work in another position for Troy University?
- No
- Yes - if hired for this position, intend to resign from other position
- Yes - if hired for this position, intend to keep other position
- * Do you have a high school diploma or equivalent?
- Yes
- No
- Resume
- Cover Letter
- List of References
- Letter of Reference 1
- Other Document
- Troy University is an Equal Employment Opportunity and Affirmative Action employer.
- Troy University participates in eVerify.
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