Edtech.com's Summary

University of Nebraska-Lincoln is hiring a Help Desk Associate. The role involves providing initial technical support through various communication channels, troubleshooting hardware and software issues, logging support cases, and escalating complex problems to second-level support while utilizing university-specific tools and maintaining customer service standards.

Highlights

Provide initial technical support via phone, email, and messaging applications.
Troubleshoot software and hardware issues on laptops, desktops, tablets, and smartphones.
Utilize incident management, remote management, and system management tools.
Log and track support tickets and cases.
Transfer complex problems to second-level support staff.
Familiarize quickly with University Identity Management, student information systems, and enterprise systems.
Required qualifications: High school diploma or GED, 1 year customer-facing computing support or customer service experience, knowledge of Windows or Mac systems, Microsoft Office suite, and network connectivity procedures.
Preferred qualifications: Two years post-secondary coursework and strong interpersonal and communication skills.
Annual salary starts at $42,700.
Position requires on-site work in Omaha, NE and includes a criminal background check; sponsorship and remote work options are not offered.

Help Desk Associate (Omaha, NE) Full Description

Help Desk Associate (Omaha, NE)

Bookmark this Posting Print Preview |

Please see Special Instructions for more details.

THIS POSTING IS FOR INFORMATION PURPOSES ONLY.

To apply, interested applicants should go to University of Nebraska System’s employment website: https://jobs.nebraska.edu/

or

Click here to apply: https://jobs.nebraska.edu/UniversityNebraskaSystem/job/Help-Desk-Associate/2213-en_US

Position Information

Working Title | Help Desk Associate (Omaha, NE)
Department | University of Nebraska System
Requisition Number | S_260287
Posting Open Date | 04/08/2026
Application Review Date: (To ensure consideration, please submit all application materials before review date) | 04/24/2026
Posting Close Date |
Open Until Filled | Yes
Description of Work | Provide initial support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases. This position would utilize industry recognized incident management, remote management, and system management tools to monitor, assist, and resolve issues for users and other departments within the university. For more complex issues, transfer internal customers to second-level support. This position will need to quickly become familiar with University Identity Management tools, student information systems, University monitoring tools, and other University Enterprise Systems. This person must also demonstrate a strong track record of proven customer service.

This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.

Please note: Sponsorship will not be offered for this position.

This position is not eligible for an alternative worksite arrangement and will be located on-site in Omaha, NE.

#LI-DNI
Minimum Required Qualifications | High School education or GED

1 year customer facing computing support or customer service experience

Knowledge and/or experience with Windows or Mac computer systems

Proven Customer Service Skills

Knowledge and experience with Microsoft Office suite of products

Knowledge of network connectivity procedures

Equivalent combination of education and experience, that provides the required knowledge, skills, and abilities may be considered.
Preferred Qualifications | Two years post-secondary coursework

The ideal candidate is an agile professional with strong interpersonal communication skills, flexibility and responsiveness; exhibits high ethical standards; proficient in managing time and competing priorities; responsive and committed to supporting and motivating staff; committed to the ideals of a major public research university.
Pre-Placement Driving Record Review Required | No
Physical Required | No
Commercial Driver’s License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances. | No
Criminal History Background Check Required | Yes
Posted Salary | $42,700/yr minimum
How to Apply | THIS POSTING IS FOR INFORMATION PURPOSES ONLY.

To apply, interested applicants should go to University of Nebraska System’s employment website: https://jobs.nebraska.edu/

or
Click here to apply: https://jobs.nebraska.edu/UniversityNebraskaSystem/job/Help-Desk-Associate/2213-en_US
For questions or accommodations related to this position contact | Direct questions about the position to:

humanresources@nebraska.edu

Direct questions about the on-line application process to: 402-472-3701
Job Category (old) | Office/Service
Job Type | Full-Time
Alternate Work Schedule (if other than 8-5) |
Work Location (City, State) | Omaha, NE
Position funded by grant or other form of temporary funding? | No
If Temporary, indicate end date |
Planned Hire Date: |
Appointment End Date |

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Original Job Description

Help Desk Associate (Omaha, NE)

Bookmark this Posting Print Preview |

Please see Special Instructions for more details.

THIS POSTING IS FOR INFORMATION PURPOSES ONLY.

To apply, interested applicants should go to University of Nebraska System’s employment website: https://jobs.nebraska.edu/

or