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Sarah Lawrence College
Help Desk Level I Technician
Edtech.com's Summary
Sarah Lawrence College is hiring a Help Desk Level I Technician to provide technical support to faculty, staff, and students by managing hardware, software, and network-related issues. The role covers endpoint management across Mac and Windows devices and supervises student workers on equipment management and troubleshooting tasks.
Highlights
- Troubleshoots hardware and software issues on Mac and Windows devices, providing end-user support.
- Manages and resolves support tickets through troubleshooting common applications and network configurations.
- Collaborates with offices across the College on software deployment and hardware rollouts.
- Oversees device maintenance, including operating system updates, driver installations, and application deployments.
- Manages asset tracking and inventory for IT hardware.
- Supports development of technical documentation and user-friendly guides for system processes.
- Ensures endpoint security by implementing security patches and managing device access.
- Supervises student workers, guiding them on equipment management and software troubleshooting.
Help Desk Level I Technician Full Description
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Help Desk Level I Technician
Posting Details
Position Information
Job Title | Help Desk Level I Technician
Job Description | Position Overview
The Help Desk Technician provides technical support to faculty, staff, and students by managing hardware, software, and network-related issues. This role involves troubleshooting devices, overseeing endpoint management, across Mac and Windows operating systems. The Technician collaborates with offices across the College, ensuring efficient operation of endpoint technology. The position also supervises student workers, guiding them on tasks such as equipment management and software troubleshooting.
Essential Duties Summary | Essential Functions Provides end-user support for hardware and software issues on Mac and Windows devices. Manages and resolves support tickets through troubleshooting common applications and network configurations. Collaborates with offices across the College on software deployment and hardware rollouts. Oversees device maintenance, including operating system updates, driver installations, and application deployments. Manages asset tracking and inventory for IT hardware.
Additional ResponsibilitiesSupports development of technical documentation and user-friendly guides for system processes and device management. Ensures endpoint security by implementing security patches and managing device access. Provide telephone support and assist with troubleshooting network connectivity issues. Supports events and special projects by managing technical setups and equipment. Other duties as assigned by supervisor.
Required Qualifications | Required Qualifications Bachelor’s degree or equivalent combination of education and experience. A minimum of 1 -2 years of IT support experience, focusing on Mac and Windows environments. Ability to manage multiple projects and deadlines effectively. Exceptional customer service skills and the ability to communicate technical information clearly. Strong written and verbal communication skills
Physical and Cognitive Requirements Moderately sedentary, involving periods of sitting and computer use. Frequent verbal and written communication required. Capacity to organize and synthesize detailed information. Regular use of hand tools for equipment installation and maintenance. Frequent walking/standing and occasional work in confined spaces required. Occasional lifting and moving of equipment weighing up to 50 pounds.
Preferred Qualifications | Preferred Qualifications CompTIA certifications (e.g., Security+, Network+). Familiarity with cloud computing, virtualization, and cybersecurity best practices. Understanding of project management principles and documentation skills.
EEO Statement | Sarah Lawrence is an equal opportunity employer. Please see our Nondiscrimination Policy. For information on Sarah Lawrence College, our curriculum, teaching methods, and philosophy of education, please see our website at: https://www.sarahlawrence.edu/.
Salary | $21.98 - $24.73/hr
Position Type | Full Time
Job Description | Position Overview
The Help Desk Technician provides technical support to faculty, staff, and students by managing hardware, software, and network-related issues. This role involves troubleshooting devices, overseeing endpoint management, across Mac and Windows operating systems. The Technician collaborates with offices across the College, ensuring efficient operation of endpoint technology. The position also supervises student workers, guiding them on tasks such as equipment management and software troubleshooting.
Essential Duties Summary | Essential Functions Provides end-user support for hardware and software issues on Mac and Windows devices. Manages and resolves support tickets through troubleshooting common applications and network configurations. Collaborates with offices across the College on software deployment and hardware rollouts. Oversees device maintenance, including operating system updates, driver installations, and application deployments. Manages asset tracking and inventory for IT hardware.
Additional ResponsibilitiesSupports development of technical documentation and user-friendly guides for system processes and device management. Ensures endpoint security by implementing security patches and managing device access. Provide telephone support and assist with troubleshooting network connectivity issues. Supports events and special projects by managing technical setups and equipment. Other duties as assigned by supervisor.
Required Qualifications | Required Qualifications Bachelor’s degree or equivalent combination of education and experience. A minimum of 1 -2 years of IT support experience, focusing on Mac and Windows environments. Ability to manage multiple projects and deadlines effectively. Exceptional customer service skills and the ability to communicate technical information clearly. Strong written and verbal communication skills
Physical and Cognitive Requirements Moderately sedentary, involving periods of sitting and computer use. Frequent verbal and written communication required. Capacity to organize and synthesize detailed information. Regular use of hand tools for equipment installation and maintenance. Frequent walking/standing and occasional work in confined spaces required. Occasional lifting and moving of equipment weighing up to 50 pounds.
Preferred Qualifications | Preferred Qualifications CompTIA certifications (e.g., Security+, Network+). Familiarity with cloud computing, virtualization, and cybersecurity best practices. Understanding of project management principles and documentation skills.
EEO Statement | Sarah Lawrence is an equal opportunity employer. Please see our Nondiscrimination Policy. For information on Sarah Lawrence College, our curriculum, teaching methods, and philosophy of education, please see our website at: https://www.sarahlawrence.edu/.
Salary | $21.98 - $24.73/hr
Position Type | Full Time
Posting Detail Information
Posting Number | S00468P
Open Date |
Close Date |
Open Until Filled | No
Special Instructions to Applicants |
Open Date |
Close Date |
Open Until Filled | No
Special Instructions to Applicants |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- What is the highest level of education attained?
- GED
- High School Diploma
- Associates Degree
- Bachelors Degree
- Masters Degree
- PHD
- How many years of experience do you have in this type of position?
- 0-1
- 1-3
- 3-5
- 5-7
- 7+
Documents Needed To Apply
Required Documents
- CV/Resume
- Cover Letter
Optional Documents
1 Mead Way, Bronxville, NY 10708
© Sarah Lawrence College
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