Brightpoint Community College
Help Desk Technician
🇺🇸 Chesterfield, VA
🕑 Part-Time
💰 $21 per Hour
💻 Information Technology
🗓️ July 17th, 2025
Edtech.com's Summary
Brightpoint Community College is hiring a Help Desk Technician. The role involves providing first-level (tier 1) IT support for desktop, mobile, and cloud-based systems to students, faculty, and staff, including troubleshooting, installations, maintenance, and managing helpdesk tickets while assisting with AV systems and technology training.
Highlights
- Provide Tier 1 technical support for desktop, AV systems, and mobile devices.
- Perform installation, troubleshooting, repair, and preventative maintenance on IT systems.
- Enter and monitor helpdesk tickets, escalating when necessary and communicating with faculty and staff.
- Assist with interfacing audio and video systems.
- Train faculty and staff on new and current technologies for media purposes.
- Research and assist with testing and implementing new technologies.
- Knowledge required of LAN, WAN, wireless configuration, and TCP/IP protocols.
- Proficient troubleshooting skills with Windows 10, MacOS, Microsoft Office 2019 & Office 365, and mobile devices (iOS and Android).
- A+ Certification or equivalent required; previous IT support experience preferred.
- Part-time position with a maximum of 29 hours per week, hiring range starting at $21.25/hour.
Help Desk Technician Full Description
Help Desk Technician
Please see Special Instructions for more details.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Working Title | Help Desk Technician
Role Title | Info Technology Specialist I
Role Code | 39112-SW
FLSA | Nonexempt
Pay Band | 04
Position Number | 290W0207
Agency | Brightpoint Community College
Division | Brightpoint Community College (Div)
Work Location | Chesterfield - 041
Hiring Range | $21.25
Emergency/Essential Personnel | No
EEO Category | C-Technician
Full Time or Part Time | Part Time
Does this position have telework options? -Telework options are subject to change based on business needs- |
Does this position have a bilingual or multilingual skill requirement or preference? |
Work Schedule | This position has a maximum of 29 hours per week and hours may vary.
Sensitive Position | No
Job Description
Brightpoint Community College is a two-year public institution of higher education and is the third largest of Virginia’s 23 community colleges. The college is located within the Greater Richmond metropolitan area. It serves students and the community at its two campuses, in Chester and Midlothian; online; and in locations throughout its service area. Brightpoint Community College’s mission is to provide quality educational opportunities that inspire student success and community vitality. It envisions a success story for every student.
Brightpoint Community College is seeking applications for the Helpdesk Technician position to provide first level (tier 1) Help Desk support from the Office of Information Technology. Support services include, but are not limited to, providing first-tier IT support to resolve technical issues efficiently for both local and remote users. Offer support for desktop, mobile, and cloud-based technology systems to students, faculty, and staff. Enter trouble tickets. Provides tier 1 installations, troubleshooting and services remotely to end-users. Perform duties required of this position in the Student Information Center.
Key responsibilities include:
Help Desk SupportProvide Tier 1 technical support for desktop, AV systems and mobile devices for users at sites as requested and provide exceptional customer service while doing do. Performs tier 1 installation, troubleshooting, repair, and preventative maintenance on all IT systems. Documents requests within the helpdesk ticketing system and assists users with troubleshooting efforts. Assists technicians or supervisors with computer interfacing audio and video system interface. Monitors Helpdesk ticketing system and determines when to escalate tickets. Communicates and provides follow-up with faculty and staff.
Customer support and managementTrains faculty and staff and assists them in using new and current technologies for media purposes. Provide excellent customer service and display a positive attitude toward all end users.
Research and DevelopmentResearch new and emerging technologies. Assists with new project testing and implementations Perform other duties as directed by the supervisor
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Knowledge of LAN, WAN, and wireless configuration, including protocols such as TCP/IP. Demonstrated ability to troubleshoot Mac and PC computers, their operating systems (Windows 10 & MacOS), and their respective applications, including but not limited to Microsoft office (2019 & Office 365), web browsers, electronic mail, and other software. Demonstrated ability to setup and support mobile devices, iOS and android. Ability to communicate effectively at a technical and user-end level both orally and in writing. Ability to handle multiple basic tasks at one time and solve routine problems with limited assistance and solve routine problems with limited assistance. Ability to assist in the development and maintenance of a procedural manual specific to the college’s operation and support of computer and telecommunications operations. Previous experience in an IT support role (preferred) A+ Certification or equivalent.
Additional Considerations |
Operation of a State Vehicle | No
Supervises Employees | No
Required Travel | Travel between campuses may be required as needed.
Role Title | Info Technology Specialist I
Role Code | 39112-SW
FLSA | Nonexempt
Pay Band | 04
Position Number | 290W0207
Agency | Brightpoint Community College
Division | Brightpoint Community College (Div)
Work Location | Chesterfield - 041
Hiring Range | $21.25
Emergency/Essential Personnel | No
EEO Category | C-Technician
Full Time or Part Time | Part Time
Does this position have telework options? -Telework options are subject to change based on business needs- |
Does this position have a bilingual or multilingual skill requirement or preference? |
Work Schedule | This position has a maximum of 29 hours per week and hours may vary.
Sensitive Position | No
Job Description
Brightpoint Community College is a two-year public institution of higher education and is the third largest of Virginia’s 23 community colleges. The college is located within the Greater Richmond metropolitan area. It serves students and the community at its two campuses, in Chester and Midlothian; online; and in locations throughout its service area. Brightpoint Community College’s mission is to provide quality educational opportunities that inspire student success and community vitality. It envisions a success story for every student.
Brightpoint Community College is seeking applications for the Helpdesk Technician position to provide first level (tier 1) Help Desk support from the Office of Information Technology. Support services include, but are not limited to, providing first-tier IT support to resolve technical issues efficiently for both local and remote users. Offer support for desktop, mobile, and cloud-based technology systems to students, faculty, and staff. Enter trouble tickets. Provides tier 1 installations, troubleshooting and services remotely to end-users. Perform duties required of this position in the Student Information Center.
Key responsibilities include:
Help Desk SupportProvide Tier 1 technical support for desktop, AV systems and mobile devices for users at sites as requested and provide exceptional customer service while doing do. Performs tier 1 installation, troubleshooting, repair, and preventative maintenance on all IT systems. Documents requests within the helpdesk ticketing system and assists users with troubleshooting efforts. Assists technicians or supervisors with computer interfacing audio and video system interface. Monitors Helpdesk ticketing system and determines when to escalate tickets. Communicates and provides follow-up with faculty and staff.
Customer support and managementTrains faculty and staff and assists them in using new and current technologies for media purposes. Provide excellent customer service and display a positive attitude toward all end users.
Research and DevelopmentResearch new and emerging technologies. Assists with new project testing and implementations Perform other duties as directed by the supervisor
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Knowledge of LAN, WAN, and wireless configuration, including protocols such as TCP/IP. Demonstrated ability to troubleshoot Mac and PC computers, their operating systems (Windows 10 & MacOS), and their respective applications, including but not limited to Microsoft office (2019 & Office 365), web browsers, electronic mail, and other software. Demonstrated ability to setup and support mobile devices, iOS and android. Ability to communicate effectively at a technical and user-end level both orally and in writing. Ability to handle multiple basic tasks at one time and solve routine problems with limited assistance and solve routine problems with limited assistance. Ability to assist in the development and maintenance of a procedural manual specific to the college’s operation and support of computer and telecommunications operations. Previous experience in an IT support role (preferred) A+ Certification or equivalent.
Additional Considerations |
Operation of a State Vehicle | No
Supervises Employees | No
Required Travel | Travel between campuses may be required as needed.
Posting Detail Information
Posting Number | WGE_2633P
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 07/16/2025
Job Close Date | 07/29/2025
Open Until Filled |
Agency Website | www.brightpoint.edu
Contact Name |
Email |
Phone Number |
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information |
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/86846
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 07/16/2025
Job Close Date | 07/29/2025
Open Until Filled |
Agency Website | www.brightpoint.edu
Contact Name |
Email |
Phone Number |
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information |
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/86846
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Please describe your experience with providing technical support to an organization or client
(Open Ended Question) - Do you have prior experience managing an information technology helpdesk?
- Yes
- No
Applicant Documents
Required Documents
Optional Documents
Optional Documents
- Resume
- Cover Letter/Letter of Application
- Unofficial Transcripts
- Alternative Hiring Process Letter
- (877) 340-5577
- ats@ssc.vccs.edu
About VCCS
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© 2020 Virginia Community Colleges • All Rights Reserved
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