Help Desk Technician

🇺🇸 Gainesville, Florida 🕑 Full-Time 💰 $25 - $26 per Hour 💻 Information Technology 🗓️ September 20th, 2026

Help Desk

Edtech.com's Summary

University of Florida is hiring a Help Desk Technician to join the UFIT Help Desk within Academic Technology, supporting end-users across campus by phone, email, and chat. The role also maintains departmental business applications built on the Microsoft Power Platform and partners with the UFIT Web Services team to keep support accurate and effective.

Highlights

Provides customer service support to UF end-users via phone, email, and chat
Maintains and creates departmental business applications using the Microsoft Power Platform
Partners with the UFIT Web Services team to support their end-users
Requires an Associate's degree and two years of relevant experience, or a high school diploma and four years of relevant experience
Favors candidates with experience in Microsoft Power Platform tools such as PowerAutomate, PowerApps, PowerPages, and Power BI
Values working knowledge of conversational AI basics as a plus
Pays $25.39-$26.00 per hour, commensurate with education and experience
Includes a competitive benefits package with vacation, sick leave, holidays, personal leave, and paid family leave
Calls for a Level 2 Criminal Background Screening
Located on-site in Gainesville, FL, with no remote work option