Helpdesk Technician (Info Technology Specialist I)

Helpdesk Technician (Info Technology Specialist I)

Please see Special Instructions for more details.

Upload cover letter (this is optional, but recommended) and resume (this is optional, but recommended) and unofficial transcripts (this is optional for all positions except faculty, clinical instructors and tutors). Reference checks, background screenings, and eVerify are required for all Laurel Ridge positions. Satisfactory reference, background screenings are a condition of employment.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155

Working Title  | Helpdesk Technician (Info Technology Specialist I)
Role Title  | Info Technology Specialist I
Role Code  | 39111-SW
FLSA  | Nonexempt
Pay Band  | 04
Position Number  | 29800028
Agency  | Laurel Ridge Community College
Division  | Laurel Ridge Community College (Div)
Work Location  | Fauquier - 061
Hiring Range  | The hiring range for this position is $53,237 - $71,870. Salary will be commensurate with competencies and experience.
Emergency/Essential Personnel  | No
EEO Category  | C-Technician
Full Time or Part Time  | Full Time
Does this position have telework options? -Telework options are subject to change based on business needs-  | Yes
Does this position have a bilingual or multilingual skill requirement or preference?  | No
Work Schedule  | Although this role has a generally standard Monday-Friday schedule, work is sometimes done on an as-needed basis with variable hours and shifts. This may include providing support at multiple locations and, at times, evenings and weekends for high-value needs.
Sensitive Position  | No

Job Description 
Provides first-level (Tier I) helpdesk support to college faculty, staff, and students who contact the Technology Services helpdesk. This technician is responsible for handling daily support requests at their assigned work location, as well as providing additional support to all other campus locations as needed. Responsible for maintaining the College’s computers and associated peripheral equipment by performing preventive maintenance and repairs to other electronic office and classroom equipment. This equipment includes network components, computers, servers, audio-visual, video conference equipment, telephones, printers, and other classroom electronics. Specialize in the physical installation and integration of server racks, A/V equipment (to include mounting), A/V furniture and cabinets, A/V cabling, physical networking links, and network equipment.

Compensation and Benefits
The hiring range for this position is $53,237 – $71,870. Salary will be commensurate with competencies and experience. The position is classified staff and as such is eligible for the benefits package offered by the Commonwealth of Virginia for state agencies. For more information, please visit www.dhrm.virginia.gov.

Telework

According to DHRM policy 1.61 Teleworking, effective July 5, 2022, Virginia state employees will return to the workplace. Consistent with pre-pandemic policies, telework may be an option for certain eligible positions. Eligible positions are determined by the type of work and job requirements of the position, as defined by heads of agencies.
Click here to learn about Laurel Ridge Community College. Laurel Ridge Community College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a diverse environment, and strongly encourages applications from women, minorities, individuals with disabilities, and veterans. In compliance with the Americans with Disabilities Act (ADA), Laurel Ridge will provide, if requested, reasonable accommodation to applicants in order to provide access to the application, interviewing, and selection process. Please email eeo@laurelridge.edu for further information.Sponsorship of an employee’s work authorization takes time and requires an ongoing financial investment. Therefore, Laurel Ridge Community College does not have funding to sponsor potential employees in the US on a work visa. We consistently follow this funding model to ensure our practices are not discriminatory. Exceptions would require approval from the college president.

Laurel Ridge Community College is an equal opportunity institution providing educational and employment opportunities, programs, services, and activities. While honoring bona fide occupational exceptions as needed, the college shall promote and maintain equal employment and educational opportunities without regard to race, color, religion, disability, sex, sexual orientation, gender identity, ethnicity, marital status, pregnancy, childbirth, or related medical conditions including lactation, age, status as a veteran, national origin, or other non-merit factors. The college also promotes a safe working environment and prohibits sexual misconduct, including sexual violence and harassment. Know your rights!
Special Assignments  | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications  | Demonstrated experience with direct customer service that is high-quality Use and configure hardware and software Beginner knowledge of various OS’s, including Windows 10, MacOS, and iOS required. Beginner networking knowledge, including LAN, WAN, and wireless configuration, primarily for endpoint support. Strong written and verbal communication skills. Ability to work both independently as well as part of a larger team. CompTIA A+ Proven subject matter knowledge, which may be evidenced by training, experience, and/or credentials Ability to regularly work on site at various college locations, including travel between, and the transport of equipment and resources between various locations Ability to lift 50 lbs Ability to scale ladders Ability to make decisions with sound judgment, based on expertise and experience Ability to ensure compliance with all necessary rules, regulations, standards, and laws Ability to evaluate, recommend, learn, and implement new technology solutions
Additional Considerations  | CompTIA Network+, CompTIA Security+, CompTIA Cloud+, CompTIA Server+ or equivalent Microsoft Certified: Azure Fundamentals, Microsoft 365 Certified: Fundamentals or equivalent Advanced diagnostic and problem-solving skills Ability to develop technical standards, project documentation, and policies
Operation of a State Vehicle  | Yes
Supervises Employees  | No
Required Travel  | Travel as per any required duties of the position, such as to sites/campuses and any training. Ability to cover assignments throughout the college service region as necessary for the job is required.

 Posting Detail Information 

Posting Number  | CLS_3953P
Recruitment Type  | General Public - G
Number of Vacancies  | 1
Position End Date (if temporary)  |
Job Open Date  | 08/19/2025
Job Close Date  | 09/02/2025
Open Until Filled  |
Agency Website  | http://www.laurelridge.edu
Contact Name  | Faith Gaile
Email  | fgaile@laurelridge.edu
Phone Number  |
Special Instructions to Applicants  | Upload cover letter (this is optional, but recommended) and resume (this is optional, but recommended) and unofficial transcripts (this is optional for all positions except faculty, clinical instructors and tutors). Reference checks, background screenings, and eVerify are required for all Laurel Ridge positions. Satisfactory reference, background screenings are a condition of employment.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information  |
Background Check Statement Disclaimer  | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link:  http://ethics.dls.virginia.gov/
EEO Statement  | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement  | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement  | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting  | https://jobs.vccs.edu/postings/87951

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