University of Utah
HR Service Center Representatives
🇺🇸 Hybrid - Salt Lake City, UT
🕑 Full-Time
💰 $19 per Hour
💻 Human Resources
🗓️ December 15th, 2025
Edtech.com's Summary
University of Utah is hiring an HR Service Center Representative. The role involves providing human resources support to employees by answering questions via telephone or Internet, assisting with benefit elections and changes, and applying thorough knowledge of HR policies and procedures. The position includes performing routine administrative tasks and supporting HR initiatives under close supervision.
Highlights
- Provide initial HR support to employees via phone and internet regarding policies, benefits, and procedures
- Assist employees with benefit selections and changes
- Perform routine administrative tasks such as data entry and maintaining records
- Participate in HR projects and initiatives providing logistical support
- Hybrid work schedule with required presence at the Salt Lake City HR office one week every four weeks
- Requires little to no prior related experience; equivalent education may substitute for work experience
- Desired skills include customer service, call center experience, active listening, verbal/written communication, multitasking, time management, and conflict resolution
- Full-time, 40 hours/week, day shift with a pay rate of $18.50 per hour
- Department: Human Resources under the President VP area
- Comprehensive benefits package offered; employees who telecommute must provide their own workspace and equipment
HR Service Center Representatives Full Description
HR Service Center Representatives
Announcement
Details
Open Date | 12/12/2025
Requisition Number | PRN43824B
Job Title | HR Service Center Representatives
Working Title | Human Resources Service Center Representatives
Career Progression Track | S00
Track Level |
FLSA Code | Nonexempt
Patient Sensitive Job Code? | No
Standard Hours per Week | 40
Full Time or Part Time? | Full Time
Shift | Day
Work Schedule Summary |
VP Area | President
Department | 00410 - Human Resources
Location | Campus
City | Salt Lake City, UT
Type of Recruitment | External Posting
Pay Rate Range | $18.50
Close Date | 01/16/2026
Priority Review Date (Note - Posting may close at any time) | 12/19/2025
Job Summary | Human Resources Service Center Representative
Provide human resources support to employees, answering questions via the telephone and/or Internet. Assist employees with benefit elections and changes. Possess thorough knowledge of organization’s human resources policies and procedures.
University Human Resource Management currently supports a hybrid work schedule. The Human Resources Representative will be required to work one week at the front desk in our Human Resources office located in downtown Salt Lake City every 4 weeks. The remaining weeks the employee will work one day in the office and then from home. An employee hired into this role who telecommutes will be responsible for providing space, telephone, printing, networking and/or internet capabilities at the telecommute location and sign the University of Utah Telecommuting Agreement.
University of Utah offers a comprehensive benefits package:
Benefits information is available at www.hr.utah.edu/benefits
For more information regarding how our salary and benefit offerings impact the overall compensation here at the University of Utah, please see our
Total Compensation Calculator: https://www.hr.utah.edu/comp/totalcomp.php
Responsibilities | Human Resources Service Center Representative, IProvide human resources support to employees, answering questions via the telephone and/or Internet. Assist employees with benefit elections and changes. Possess thorough knowledge of organization’s human resources policies and procedures. Performs routine tasks as directed and under close supervision.Requires little to no related experience.
Human Resources Service Center Representative, I – Department Specific Responsibilities:
Respond to Human Resources Inquiries: Provide initial support for employee questions on Human Resource policies, benefits, and procedures via phone and internet. Assist with Benefits: Help employees with benefit selections and changes, ensuring they understand their options. Learn Human Resources Policies: Actively engage in learning organizational Human Resource policies and procedures to accurately assist employees. Perform Administrative Tasks: Execute routine administrative duties such as data entry and maintaining employee records. Support Human Resource Initiatives: Participate in Human Resource projects and initiatives as directed, providing logistical support.
Minimum Qualifications | EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience)
Human Resources Service Center Representative, I: Requires little to no related experience.
Preferences | Experience working in a call center or a high-volume customer service role Strong active listening and verbal/written communication skills Ability to multitask and manage time effectively Comfortable with conflict resolution with the ability to deescalate
Type | Benefited Staff
Special Instructions Summary
Additional Information | The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/Online reports may be submitted at oeo.utah.eduhttps://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Requisition Number | PRN43824B
Job Title | HR Service Center Representatives
Working Title | Human Resources Service Center Representatives
Career Progression Track | S00
Track Level |
FLSA Code | Nonexempt
Patient Sensitive Job Code? | No
Standard Hours per Week | 40
Full Time or Part Time? | Full Time
Shift | Day
Work Schedule Summary |
VP Area | President
Department | 00410 - Human Resources
Location | Campus
City | Salt Lake City, UT
Type of Recruitment | External Posting
Pay Rate Range | $18.50
Close Date | 01/16/2026
Priority Review Date (Note - Posting may close at any time) | 12/19/2025
Job Summary | Human Resources Service Center Representative
Provide human resources support to employees, answering questions via the telephone and/or Internet. Assist employees with benefit elections and changes. Possess thorough knowledge of organization’s human resources policies and procedures.
University Human Resource Management currently supports a hybrid work schedule. The Human Resources Representative will be required to work one week at the front desk in our Human Resources office located in downtown Salt Lake City every 4 weeks. The remaining weeks the employee will work one day in the office and then from home. An employee hired into this role who telecommutes will be responsible for providing space, telephone, printing, networking and/or internet capabilities at the telecommute location and sign the University of Utah Telecommuting Agreement.
University of Utah offers a comprehensive benefits package:
Benefits information is available at www.hr.utah.edu/benefits
For more information regarding how our salary and benefit offerings impact the overall compensation here at the University of Utah, please see our
Total Compensation Calculator: https://www.hr.utah.edu/comp/totalcomp.php
Responsibilities | Human Resources Service Center Representative, IProvide human resources support to employees, answering questions via the telephone and/or Internet. Assist employees with benefit elections and changes. Possess thorough knowledge of organization’s human resources policies and procedures. Performs routine tasks as directed and under close supervision.Requires little to no related experience.
Human Resources Service Center Representative, I – Department Specific Responsibilities:
Respond to Human Resources Inquiries: Provide initial support for employee questions on Human Resource policies, benefits, and procedures via phone and internet. Assist with Benefits: Help employees with benefit selections and changes, ensuring they understand their options. Learn Human Resources Policies: Actively engage in learning organizational Human Resource policies and procedures to accurately assist employees. Perform Administrative Tasks: Execute routine administrative duties such as data entry and maintaining employee records. Support Human Resource Initiatives: Participate in Human Resource projects and initiatives as directed, providing logistical support.
Minimum Qualifications | EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience)
Human Resources Service Center Representative, I: Requires little to no related experience.
Preferences | Experience working in a call center or a high-volume customer service role Strong active listening and verbal/written communication skills Ability to multitask and manage time effectively Comfortable with conflict resolution with the ability to deescalate
Type | Benefited Staff
Special Instructions Summary
Additional Information | The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/Online reports may be submitted at oeo.utah.eduhttps://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * What is your highest level of completed education?
- None
- High School Diploma or Equivalent
- Associate Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
- * How many years of related work experience do you have?
- Less than 2 years
- 2 years or more, but less than 4 years
- 4 years or more, but less than 6 years
- 6 years or more, but less than 8 years
- 8 years or more, but less than 10 years
- 10 years or more, but less than 12 years
- 12 years or more, but less than 14 years
- 14 years or more
- * Please indicate the number of years of customer service experience that you have:
- Less than 1 year
- 1 year or more, but less than 3 years
- 3 year or more, but less than 5 years
- 5 year or more, but less than 8 years
- 8 years or more
- * This position is hybrid in the Salt Lake City area. Are you able to work onsite downtown as required by the position?
- Yes
- No
Applicant Documents
Required Documents
Optional Documents
Optional Documents
- Resume
- Cover Letter
University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu
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