Pearson
Hyperscaler Cloud Supplier Relationship Manager
🇺🇸 Durham, NC
🕑 Full-Time
💰 TBD
💻 Operations
🗓️ August 19th, 2025
Edtech.com's Summary
- Manage strategic partner governance through process oversight, tracking, and reporting on contractual commitments.
- Evaluate vendor performance against SLAs and KPIs, implementing improvements as needed.
- Facilitate monthly and quarterly business reviews with partners and internal teams.
- Ensure compliance with regulatory requirements and support dispute resolution.
- Provide data, analytics, and reporting to procurement leaders.
- Support process initiatives and provide training on processes and best practices.
- Experience with technology procurement sourcing, contracting, and procurement technologies such as CLM, RFP tools, Jira, SharePoint, Microsoft Suite, Smart Sheets, Ironclad, and ServiceNow.
- Strong communication, leadership, problem-solving, and change management skills with the ability to influence stakeholders at all levels.
- Experience managing strategic relationships and technology contracts across global virtual and physical teams.
- Bachelor’s degree in a relevant field required.
Hyperscaler Cloud Supplier Relationship Manager Full Description
Hyperscaler Cloud Supplier Relationship Manager
- Job: Operations
- Schedule: FULL_TIME
- Req ID: 20761
Key Responsibilities
- Support strategic partner governance model through process oversight, tracking and reporting on contractual commitments/benefits, internal and external stakeholder cadence management, and documentation
- Collaborate with internal stakeholders to align partner services with business objectives
- Evaluating vendor performance against service level agreements (SLAs) and KPIs, implementing improvements when necessary
- Facilitating monthly and quarterly business reviews with strategic partners and internal stakeholders
- Ensure compliance with regulatory requirements and internal policies. Support dispute resolution if issues arise
- Provide data, analytics, and reporting to procurement team and leaders as needed
- Support process initiatives as requested
- Provide training to stakeholders on processes and best practices
Qualifications/Experience/Education
- Experience managing large
- Technology procurement sourcing and contracting
- Experience with Procurement technologies (CLM, RFP, etc) and enterprise tools – Jira, Sharepoint, Microsoft Suite/Copilot, Smart Sheets, Ironclad, Service Now, etc.
- Able to influence internal and external stakeholders, executives, and leaders
- Articulate with strong communication, people, and leadership skills
- Experience of working with both virtual and physical global teams
- Strong problem solving and change management ability
- Evidence of managing strategic relationships and technology contracts
- Natural ability to interact positively with all internal stakeholders across cultures, countries, and professional disciplines
- Able to maintain impartiality and drive business outcomes
- Bachelor’s degree in a relevant field
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
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