Beanstack
Implementation and Library Success Manager
🇺🇸 Remote - US
🕑 Full-Time
💰 $65K - $85K
💻 Project Management
🗓️ June 11th, 2025
Edtech.com's Summary
- Conduct meetings and training sessions with library and school clients via Zoom.
- Respond to client communications and track activities using HubSpot.
- Coordinate with team members to enhance client engagement and provide necessary support.
- Bachelor’s Degree and experience with Beanstack required.
- Previous experience in public libraries or K-12 education needed.
- Salary ranges from $65,000 to $85,000, with potential for an additional $15,000 commission.
- Benefits include medical, dental, vision insurance, and a 401K plan with company match.
- Eligible for a $1,200 annual professional development stipend and at least 15 vacation days.
- Participation in the company's quarterly bonus plan and the ability to work from home.
Implementation and Library Success Manager Full Description
Implementation and Library Success Manager
In order to apply for this position, you must presently or previously have used Beanstack as an administrator at a public library that licenses Beanstack. You must also submit a cover letter to apply.
The Big Picture
As an Implementation and Library Success Manager, you will both work with a portfolio of library partners to help them build community engagement through Beanstack and guide new schools through the implementation process. This person will partner with public library administrators and K-12 school and district leaders to plan, coordinate, and deliver support that moves adoptions from onboarding to optimization.
The ideal candidate has experience working as a public librarian in a role responsible for programming and community engagement. They have excellent organizational and communication skills, an entrepreneurial mindset, and are adept at working in a fast-paced startup environment.
You will join a kind and entrepreneurial crew driven to achieve and make a measurable, meaningful impact. The best part is that you get a unique opportunity to use your strengths and skills to influence others to read more. After all, reading is to the mind as exercise is to the body.
On a typical day you’ll be…
- Conducting meetings via Zoom with clients in your portfolio. These include quarterly business reviews to consult with clients on how to grow engagement, kickoff sessions for new school partners, troubleshooting meetings, and training sessions.
- Responding to inbound email communication and proactively reaching out to clients via email and phone to provide support and grow engagement.
- Tracking activity via HubSpot and other internal tools, like our Client Health System and rostering integrations.
- Collaborating with the team on growing engagement through training, communication, and new resources.
- Meeting with your team leader, your client success teammates, and occasionally the entire company.
You are successful if you are…
- Meeting and exceeding KPIs (key performance indicators), including meetings and calls, renewals, and engagement metrics.
- Continuously growing in customer success skills and knowledge like active listening, questioning, and creative problem solving.
- Sharing feedback with your peers, manager, and co-workers across the company, and responding well to coaching and learning from your teammates.
- Acting as the voice of the customer by gathering and sharing feedback and sentiment about our product and services.
- Exemplifying our three core values of love, inclusion, and awesomeness.
You’re a great fit if you are…
- Energized by a library and K-12 startup environment in which we’re building and evolving structure and processes as we grow.
- Aligned with a team-first mentality that values success in both collaboration and independent work.
- Intrigued by opportunities to solve complex or difficult problems.
- Motivated to exceed a goal.
- Adept at using Beanstack.
- An avid reader!
Education, Experience, and Skills
- Bachelor’s Degree required
- Experience in public libraries or K-12 education required
- Experience as a Beanstack client required
- Experience in a startup, EdTech, or SaaS company preferred
- Strong communication skills, particularly in questioning, listening, and presenting
- Experience analyzing and drawing insights from data
- Highest level of professionalism and integrity
- Availability to travel in assigned portfolio as needed
Salary and Benefits
- Salary will range from $65,000 to $85,000, commensurate with qualifications and experience
- Commission plan with an additional $15,000 in compensation when the team reaches our renewal goals
- Medical, dental, and vision insurance
- 401K Plan with company match
- Participation in company's quarterly bonus plan for employees
- Work from home
- At least 15 vacation days annually
- $1,200 annual professional development stipend
About Us
Zoobean’s flagship products help people achieve reading goals by tracking reading and participating in reading challenges. We serve over 10,000 public library and school clients in the United States, Canada, and Australia. Over 13 million readers use our platform, Beanstack, to track their reading, earn incentives, and stay motivated to read.
Our Shark Tank appearance brought us Mark Cuban as an investor. We have since picked up Kapor Capital, Militello Capital, AlphaLab Gear, RevUp Capital, and the AT&T Aspire Accelerator as believers and backers of our wonderful cause. Our customers range from big to small and include the Los Angeles Public Library, the Hawaii Department of Education, and the Department of Defense.
Diversity, Equity, and Inclusion
We believe diversity breeds innovation. We're building a product that helps librarians, educators, and families everywhere, and to do that well, we need a workforce representative of the population we serve. We are actively looking to add members to our team who will bring diverse backgrounds, new perspectives, and a willingness to challenge us to improve the work we do every day.
From the Heart
At Zoobean, we live out three core values that are represented in our logo:
- Love: We are passionate about our work and give everything we can to our customers, investors, and each other.
- Inclusion: Our company grew out of a calling to help children and families see themselves in the books they read. That same commitment to diversity runs through all we do and allows us to express ourselves while feeling a sense of belonging to a larger community.
- Awesomeness: This one speaks for itself.
Come work with us if this hits you in the heart and mind.
Similar Jobs
AV Project Coordinator
University of South Carolina
🇺🇸 Columbia, SC
Willed Body Program Assistant Manager
University of North Texas
🇺🇸 Fort Worth, TX
University Program Associate
North Carolina State University
🇺🇸 Raleigh, NC
Director of Admission
Albright College
🇺🇸 Reading, PA
Program Manager 1 - Alternative Certification Program
University of Houston
🇺🇸 Houston, TX
