Implementation Manager

Edtech.com's Summary

SchoolStatus is hiring an Implementation Manager to oversee the full implementation process of its products or services for new clients. This role manages client onboarding, coordinates between sales and customer success teams, conducts training sessions, monitors customer engagement, and ensures project delivery on time and within budget.

Highlights

Manage customer onboarding from planning to delivery and client training.
Coordinate transitions between Sales and Customer Success teams for seamless handoffs.
Conduct online and onsite training for diverse users including district and classroom staff.
Audit workflows, optimize processes, and integrate new product features.
Develop and monitor detailed project plans, timelines, budgets, and mitigate risks.
Communicate frequently with clients and stakeholders to provide updates and address concerns.
Manage internal teams, vendors, and contractors for project execution.
Required skills include strong project management expertise, communication, problem-solving, and multi-project management.
Technical familiarity with Mac OS X, Google Drive, Trello, and interest in educational technology.
Compensation range is $55,000 to $75,000 USD with benefits including 401(k) matching, paid parental leave, flexible time off, and remote work culture.

Implementation Manager Full Description

The Implementation Manager will be responsible for the implementation of SchoolStatus' products or services for new clients. This role will involve managing all aspects of the implementation process, from initial planning and scoping to final delivery and client onboarding. The ideal Implementations Manager will have a strong background in project management, excellent communication skills, and a proven track record of successfully delivering projects on time and within budget.

The impact you'll have:

Initiate, organize, and complete the customer onboarding process, collaborating with Customer Success Managers and other Implementation Managers as necessary.
Manage the handoff from the Sales Team to the Customer Success Team, ensuring a smooth transition and exceptional customer experience.
Conduct online and onsite training sessions for SchoolStatus users, ranging from district office personnel to classroom teachers.
Monitor customer engagement and utilization to ensure ongoing value in product usage and identify opportunities for improvement.
Audit customer workflows, streamline processes, and integrate new features or options into existing configurations as needed.
Develop expertise in the SchoolStatus software platform to anticipate customer needs and provide relevant support and guidance.
Contribute to the development of a strong team environment through collaboration and high work standards.
Develop detailed project plans, timelines, and budgets, and monitor progress against established milestones and deliverables.
Identify and mitigate risks and issues that may impact project timelines or outcomes, and proactively address them to ensure successful project delivery.
Communicate regularly with clients to provide updates on project status, gather feedback, and address any concerns or issues that may arise.
Coordinate and manage resources, including internal team members, external vendors, and third-party contractors, to ensure smooth project execution.
Conduct regular project meetings and status updates with internal and external stakeholders to review progress, address issues, and make decisions as needed.
Prepare and deliver project documentation, including project plans, status reports, and post-implementation reviews, to stakeholders and senior management.

What you'll bring:

Bachelor's degree in Business Administration, Project Management, or a related field.
3-5+ years of experience in project management, with a focus on implementing software solutions or coordinating technical projects. Education or EdTech experience a plus.
Strong understanding of project management methodologies, tools, and best practices.
Excellent communication and interpersonal skills, with the ability to effectively communicate with clients and internal stakeholders at all levels of the organization.
Proven ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.
Strong problem-solving and decision-making skills, with the ability to think critically and creatively to resolve issues and overcome challenges.
Experience working with cross-functional teams and managing stakeholders with diverse interests and priorities.
PMP or similar project management certification is a plus.
Familiarity with the Mac OS X operating system, various remote work tools (e.g., Google Drive, Trello), and interest in educational technology and technology in general.
Familiarity with the Mac OS X operating system and applications, as well as various remote work tools (Google Drive, Trello)

Our Benefits & Perks:

ð Work From Anywhere â We embrace a remote-first culture, offering flexibility so you can work where you're most productive.

ð° 401(k) Matching â We invest in your future.

ð´ Flexible Time Off â Work-life balance matters. Take the time you need to recharge and bring your best self to work.

ð¶ Paid Parental Leave â We support growing families with paid leave, fostering parent-child bonding and gender equality at home and in the workplace.

ð©º Comprehensive Benefits â We offer insurance options for employees, plus HRA, life insurance, and AD&D coverage.

ð¡ Values-Driven Culture â Our values aren't just words on a pageâthey shape how we work, make decisions, and support each other.

ð¤ Pledge 1% â Weâre proud to be part of the global movement to give back, dedicating 1% of our time, resources, or profits to community initiatives.

ð¡ Childcare Support â Our dependent care program allows you to set aside pre-tax dollars to cover eligible expenses such as daycare, preschool, summer camps, before & after-school programs, and in-home care for children or dependentsâhelping you balance work and family with peace of mind.

U.S. Pay Range

$55,000—$75,000 USD

Please note that the compensation information is a good faith estimate, and is provided pursuant to Equal Pay Laws. SchoolStatus intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors, such as experience. Our team will provide more information about the total compensation package for this position during the interview process.

What we do:

SchoolStatus connects educators and families around the topics that matter most. We partner with Kâ12 districts to improve attendance, engage families, and build trust so students can succeed.

A recognized leader in data-driven attendance and family engagement solutions, SchoolStatus enables districts and educators to move from noisy, reactive messages to proactive support on important topics including attendance, literacy progress, and overall student achievement. With actionable insights built on two decades of expertise, SchoolStatus helps educators identify which students need support early and reach families in their preferred language and communication channel with timely, personalized outreach that changes outcomes.

Today, we support districts in all 50 states and serve more than 22 million students nationwide as a trusted partner in student success.

Original Job Description

The impact you'll have:

Initiate, organize, and complete the customer onboarding process, collaborating with Customer Success Managers and other Implementation Managers as necessary.
Manage the handoff from the Sales Team to the Customer Success Team, ensuring a smooth transition and exceptional customer experience.
Conduct online and onsite training sessions for SchoolStatus users, ranging from district office personnel to classroom teachers.
Monitor customer engagement and utilization to ensure ongoing value in product usage and identify opportunities for improvement.
Audit customer workflows, streamline processes, and integrate new features or options into existing configurations as needed.
Develop expertise in the SchoolStatus software platform to anticipate customer needs and provide relevant support and guidance.
Contribute to the development of a strong team environment through collaboration and high work standards.
Develop detailed project plans, timelines, and budgets, and monitor progress against established milestones and deliverables.
Identify and mitigate risks and issues that may impact project timelines or outcomes, and proactively address them to ensure successful project delivery.
Communicate regularly with clients to provide updates on project status, gather feedback, and address any concerns or issues that may arise.
Coordinate and manage resources, including internal team members, external vendors, and third-party contractors, to ensure smooth project execution.
Conduct regular project meetings and status updates with internal and external stakeholders to review progress, address issues, and make decisions as needed.
Prepare and deliver project documentation, including project plans, status reports, and post-implementation reviews, to stakeholders and senior management.

What you'll bring:

Bachelor's degree in Business Administration, Project Management, or a related field.
3-5+ years of experience in project management, with a focus on implementing software solutions or coordinating technical projects. Education or EdTech experience a plus.
Strong understanding of project management methodologies, tools, and best practices.
Excellent communication and interpersonal skills, with the ability to effectively communicate with clients and internal stakeholders at all levels of the organization.
Proven ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.
Strong problem-solving and decision-making skills, with the ability to think critically and creatively to resolve issues and overcome challenges.
Experience working with cross-functional teams and managing stakeholders with diverse interests and priorities.
PMP or similar project management certification is a plus.
Familiarity with the Mac OS X operating system, various remote work tools (e.g., Google Drive, Trello), and interest in educational technology and technology in general.
Familiarity with the Mac OS X operating system and applications, as well as various remote work tools (Google Drive, Trello)

Our Benefits & Perks:

ð Work From Anywhere â We embrace a remote-first culture, offering flexibility so you can work where you're most productive.

ð° 401(k) Matching â We invest in your future.

ð´ Flexible Time Off â Work-life balance matters. Take the time you need to recharge and bring your best self to work.

ð¶ Paid Parental Leave â We support growing families with paid leave, fostering parent-child bonding and gender equality at home and in the workplace.

ð¡ Values-Driven Culture â Our values aren't just words on a pageâthey shape how we work, make decisions, and support each other.

ð¤ Pledge 1% â Weâre proud to be part of the global movement to give back, dedicating 1% of our time, resources, or profits to community initiatives.

U.S. Pay Range

$55,000—$75,000 USD

What we do:

SchoolStatus connects educators and families around the topics that matter most. We partner with Kâ12 districts to improve attendance, engage families, and build trust so students can succeed.

Today, we support districts in all 50 states and serve more than 22 million students nationwide as a trusted partner in student success.

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Implementation Manager

Edtech.com's Summary

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