Virginia's Community College System
Information Technology Helpdesk Specialist
🇺🇸 Lynchburg, VA
🕑 Full-Time
💰 $41K - $45K
💻 Information Technology
🗓️ September 10th, 2025
Edtech.com's Summary
Central Virginia Community College is hiring an Information Technology Helpdesk Specialist. This role involves responding to IT work requests, providing user assistance, hardware repair, software support, and audio/visual equipment maintenance. The specialist will develop documentation, install and upgrade computer systems, and collaborate with the IT team on projects including lab reloads and hardware upgrades.
Highlights
- Respond to routine IT support requests including software and hardware maintenance.
- Provide assistance for audio/visual equipment and perform hardware installations and software upgrades.
- Develop documentation such as user tips and procedural instructions to improve IT operations.
- Assist in coordinating and completing IT projects, including lab reloads and hardware upgrades.
- Work knowledge required: computer installation, repair, Microsoft Office, Windows OS, local area networks, and diagnostic tools.
- Position is full-time with a typical Monday to Friday 8 am – 5 pm schedule.
- Pay range is $41,000 to $44,500 annually.
- Requires an AAS in Computer Information Systems or related field, or equivalent training and experience.
- Employment contingent upon successful background check and sensitive position designation.
- Minimal travel required; no telework or supervisory responsibilities.
Information Technology Helpdesk Specialist Full Description
Information Technology Helpdesk Specialist
Please see Special Instructions for more details.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Working Title | Information Technology Helpdesk Specialist
Role Title | Info Technology Specialist I
Role Code | 39111-SW
FLSA | Nonexempt
Pay Band | 04
Position Number | 29200016
Agency | Central Virginia Community College
Division | Central Virginia Community College (Div)
Work Location | Lynchburg - 680
Hiring Range | $41.000 - $44,500
Emergency/Essential Personnel | No
EEO Category | C-Technician
Full Time or Part Time | Full Time
Does this position have telework options? -Telework options are subject to change based on business needs- | No
Does this position have a bilingual or multilingual skill requirement or preference? | No
Work Schedule | Typically, Monday through Friday 8 am – 5 pm, hours may vary based on demand.
Sensitive Position | Yes
Job Description
Central Virginia Community College is located in Lynchburg, Virginia, in view of the Blue Ridge Mountains. CVCC is a comprehensive two-year institution of higher education with an enrollment of approximately 5,000 students in occupational/technical programs and university-parallel/college transfer programs.
Respond to information technology work requests primarily involving routine user assistance and support for computer software, hardware repair, maintenance, and provide support for audio/visual equipment. Develop documentation including user tips and instructions, and procedures to streamline tasks performed by other Information Technology staff. Document problem resolution/status and forward more complex issues to higher-level staff. Install computers and associated peripherals and perform routine software upgrades. Serve as a member of the Information Technology team and assist other Information Technology staff in problem resolution and in the coordination/completion of information technology projects and tasks, including but not limited to lab reloads, hardware upgrades, and audio/visual setup.
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | Working knowledge of the installation, planning, repair and maintenance of computers, associated peripheral equipment, and desktop software programs including Microsoft Office, and audio/visual equipment. Experience with local area networks. Demonstrated knowledge of troubleshooting methods and procedures, equipment testing, and use of a variety of diagnostic hardware and software tools and equipment. Experience working with Windows.
Additional Considerations | AAS in Computer Information Systems or related field. An equivalent combination of training and experience indicating possession of the preceding knowledge, skills and abilities may substitute for education and experience.
Operation of a State Vehicle | No
Supervises Employees | No
Required Travel | Minimal travel
Role Title | Info Technology Specialist I
Role Code | 39111-SW
FLSA | Nonexempt
Pay Band | 04
Position Number | 29200016
Agency | Central Virginia Community College
Division | Central Virginia Community College (Div)
Work Location | Lynchburg - 680
Hiring Range | $41.000 - $44,500
Emergency/Essential Personnel | No
EEO Category | C-Technician
Full Time or Part Time | Full Time
Does this position have telework options? -Telework options are subject to change based on business needs- | No
Does this position have a bilingual or multilingual skill requirement or preference? | No
Work Schedule | Typically, Monday through Friday 8 am – 5 pm, hours may vary based on demand.
Sensitive Position | Yes
Job Description
Central Virginia Community College is located in Lynchburg, Virginia, in view of the Blue Ridge Mountains. CVCC is a comprehensive two-year institution of higher education with an enrollment of approximately 5,000 students in occupational/technical programs and university-parallel/college transfer programs.
Respond to information technology work requests primarily involving routine user assistance and support for computer software, hardware repair, maintenance, and provide support for audio/visual equipment. Develop documentation including user tips and instructions, and procedures to streamline tasks performed by other Information Technology staff. Document problem resolution/status and forward more complex issues to higher-level staff. Install computers and associated peripherals and perform routine software upgrades. Serve as a member of the Information Technology team and assist other Information Technology staff in problem resolution and in the coordination/completion of information technology projects and tasks, including but not limited to lab reloads, hardware upgrades, and audio/visual setup.
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | Working knowledge of the installation, planning, repair and maintenance of computers, associated peripheral equipment, and desktop software programs including Microsoft Office, and audio/visual equipment. Experience with local area networks. Demonstrated knowledge of troubleshooting methods and procedures, equipment testing, and use of a variety of diagnostic hardware and software tools and equipment. Experience working with Windows.
Additional Considerations | AAS in Computer Information Systems or related field. An equivalent combination of training and experience indicating possession of the preceding knowledge, skills and abilities may substitute for education and experience.
Operation of a State Vehicle | No
Supervises Employees | No
Required Travel | Minimal travel
Posting Detail Information
Posting Number | CLS_3997P
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 09/09/2025
Job Close Date | 09/23/2025
Open Until Filled |
Agency Website | Click Here for Agency Website
Contact Name |
Email |
Phone Number |
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/88701
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 09/09/2025
Job Close Date | 09/23/2025
Open Until Filled |
Agency Website | Click Here for Agency Website
Contact Name |
Email |
Phone Number |
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/88701
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
- Resume
Optional Documents
- Cover Letter/Letter of Application
- Unofficial Transcripts
- Other Document
- Alternative Hiring Process Letter
- (877) 340-5577
- ats@ssc.vccs.edu
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