Edtech.com's Summary

Virginia Tech is hiring an Information Technology Specialist to support the College of Liberal Arts and Human Sciences in Blacksburg, Virginia. The role is part-time and hourly, installing, configuring, and maintaining macOS and Windows computers for the college. The specialist works with the CLAHS IT support team to answer service calls in 4Help and reports to the Associate Director, Information Technology Operations.

Highlights

Install, configure, update, and maintain macOS and Windows computers for faculty and staff across the college.
Answer service calls in the 4Help ticketing system alongside the CLAHS IT support team, responding by phone, ticket, and email.
Support software installation and peripherals such as scanners and printers while providing polite, professional customer service.
Bachelor's degree in Business Information Technology, Computer Science, or a related field, or equivalent work experience.
Experience with Windows and Mac operating systems and with installing and troubleshooting hardware and software.
Knowledge of endpoint management frameworks such as HCL BigFix, Jamf, or Microsoft Intune.
Preferred experience includes ServiceNow, Active Directory and Group Policy environments, help desk work, and backup systems such as CrashPlan or Time Machine.
Pay is $20 to $25 per hour for generally 20 to 30 hours a week, flexible up to 40, and the role is overtime-eligible.

Information Technology Specialist Full Description

Information Technology Specialist

Job ID: 538246

Blacksburg, Virginia

Dean-Liberal Arts & Human Sciences

Hourly Wage/Part-Time

Job Description

Serve as IT support specialist for the College of Liberal Arts and Human Sciences (CLAHS). Install, configure, update, and maintain macOS and Windows computers. Collaborate with the team of CLAHS IT support specialists to answer service calls in 4Help. Provide polite and professional customer service to users. Support software installation and peripherals including scanners and printers. Respond to user needs via phone calls, tickets, and emails. The IT support specialist reports to the CLAHS Associate Director, Information Technology Operations.

Required Qualifications

A bachelor’s degree in Business Information Technology, Computer Science, or a related field, or equivalent work experience.
Experience with Windows and Mac operating systems
Experience installing, operating, and troubleshooting computer hardware and software
Knowledge of endpoint management frameworks including HCL BigFix, Jamf, or Microsoft Intune, etc.
Demonstrated ability to interface with end users over the telephone, via email or in person to communicate problem status and resolutions in an effective way
Good interpersonal, customer support, verbal and technical writing skills tailored to a level appropriate for the intended audience.

Preferred Qualifications

Experience with ticketing systems such as ServiceNow
Experience working with computers in an Active Directory/Group Policy environment
Experience in an IT support or help desk environment or related role
Experience with backup systems like CrashPlan/Code42, Google Drive, Time Machine, etc.

Pay Band: 4

Overtime Status: Non-Exempt: Eligible for overtime

Appointment Type: Regular

Salary Information: Commensurate with Experience, salary range: $20-$25/hr

Hours per week: Generally 20-30, but flexible up to 40

Review Date: 10/23/26

The successful candidate will be required to have a criminal conviction check.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

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