University of Utah
Information Technology Specialists
Edtech.com's Summary
University of Utah is hiring an Information Technology Specialist II to serve as the initial contact for inquiries and service requests related to the Office of Software Licensing (OSL). The role involves managing OSL website content and the online software store, writing and editing instructional materials, organizing files, analyzing information, and assisting staff.
Highlights
- Answer licensing questions and troubleshoot software license and installation issues.
- Maintain and publish content to the OSL website using a content management system.
- Manage products and services in the online software store and handle customer communications.
- Obtain software installation files and license keys from vendors and advise campus community on licensing policies and renewals.
- Coordinate technical details with campus help desk and assist with department documentation.
- Participate in team decisions on new software offerings and recommend process improvements.
- Required qualifications include a bachelor’s degree plus 4 years or a master’s plus 2 years of related experience, with equivalency option for education and experience.
- Preferred skills include customer service, technical troubleshooting, Microsoft 365 experience, strong organizational and communication abilities, and familiarity with both MacOS and Windows.
- Department: Office of Software Licensing within University Information Technology (UIT).
- Compensation range: $55,000 to $65,000 annually for full-time day shift, standard hours 40 per week.
Information Technology Specialists Full Description
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Announcement
Posting Specific Questions
Details
| Open Date | 05/01/2026 |
|---|---|
| Requisition Number | PRN44911B |
| Job Title | Information Technology Specialists |
| Working Title | Information Technology Specialists |
| Career Progression Track | P00 |
| Track Level | P2 - Developing |
| FLSA Code | Computer Employee |
| Patient Sensitive Job Code? | No |
| Standard Hours per Week | 40 |
| Full Time or Part Time? | Full Time |
| Shift | Day |
| Work Schedule Summary | M-F 8AM-5PM |
| VP Area | President |
| Department | 01560 - OFFICE OF SOFTWARE LICENSING |
| Location | Campus |
| City | Salt Lake City, UT |
| Type of Recruitment | External Posting |
| Pay Rate Range | $55,000-$65,000 |
| Close Date | 05/31/2026 |
| Priority Review Date (Note - Posting may close at any time) | |
| Job Summary | Information Technology Specialist II The UIT Office of Software Licensing (OSL) negotiates, procures, and distributes software licenses to University of Utah students, faculty, and staff. The person in this position will be the initial point of contact for inquiries and service requests about OSL.
General duties include writing and editing instruction materials, organizing electronic files and directories, information gathering and analysis, and assisting other staff. About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U’s Chief Information Officer and is responsible for many of the U’s shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services. About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah’s system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities. |
| Responsibilities | Duties include: • Answering licensing questions • Troubleshooting software license and installation issues • Using a content management system to maintain and publish content to the OSL website • Managing products and services in the online software store • Customer communications • Obtaining software installation files and license keys from vendors • Become familiar with software licensing terms and conditions. • Advise staff, students, and faculty regarding licensing policies and procedures to ensure awareness and compliance. • Advise staff, students, and faculty on software license renewals to ensure continued access. • Coordinate technical information with campus help desk staff. • Assist with maintaining department documentation. • Participate in team decisions for new software offerings. • Monitor processes and provide recommendations for improvement. |
| Minimum Qualifications |
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience). Department may hire employee at one of the following job levels:
Information Technology Specialists, II: Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work experience. |
| Preferences | Demonstrated ability to work independently, analyze and make decisions related to program content. Strong coordination and organizational skills required to prioritize conflicting deadlines. Demonstrated human relations and effective communication skills are also required. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the job summary and job responsibilities. • Customer service experience. • Technical troubleshooting experience. • Experience with Microsoft 365. • Strong organizational skills. • Effective communication skills. • Ability to work independently, setting agendas and goals, and working well in a team environment. • Ability to communicate (both orally, and in writing) effectively and appropriately. • Broad experience with IT service. • Experience with both MacOS and Windows |
| Type | Benefited Staff |
| Special Instructions Summary | |
| Additional Information | The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page. Online reports may be submitted at https://oeo.utah.edu https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South. As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period. |
Required fields are indicated with an asterisk (*).
- *
What is your highest level of completed education?
- None
- High School Diploma or Equivalent
- Associate Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
- *
How many years of related work experience do you have?
- Less than 6 years
- 6 years or more, but less than 9 years
- 9 years or more, but less than 12 years
- 12 years or more, but less than 15 years
- 15 years or more
-
Do you have 2 years of software technical support experience?
- Yes
- No
-
How many years of experience do you have in Desktop Support / Troubleshooting?
- Less than 1
- 1-2
- 2-5
- 5+
-
How many years experience do you have providing customer service in a technical environment?
- No experience
- Less than one year of experience
- One to three years of experience
- Three to five years of experience
- Six or more years of experience
Required Documents
- Resume
- Cover Letter
- List of References
Optional Documents
University Human Resource Management
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu
250 East 200 South, Suite 125 Salt Lake City, UT 84111
Contact us: (801) 581-2169 By Email: employment@utah.edu
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