Information Technology User Services Support Specialist

🇺🇸 Bozeman, MT 🕑 Full-Time 💰 $23 - $25 per Hour 💻 Information Technology 🗓️ April 18th, 2026

ITSM ITIL RACI

Edtech.com's Summary

Montana State University is hiring an Information Technology User Services Support Specialist. This role provides advanced technical support to staff, students, and faculty, focusing on hardware, software, audiovisual systems, and IT service management to ensure efficient technology use within the Student Wellness Center and broader university community.

Highlights

Analyze, troubleshoot, and resolve complex technical issues for diverse users.
Support workstations (Mac OS and Windows), mobile devices, client/server applications, and audiovisual systems.
Manage IT services, including ticketing systems and customer-facing infrastructure.
Maintain and develop IT documentation, knowledge bases, and service processes.
Follow and promote information security best practices and university policies.
Salary ranges from $23.00 to $25.25 hourly, commensurate with experience.
Required qualifications include experience in multi-OS customer support, mobile device configuration, and service desk procedures.
Preferred qualifications include experience with healthcare IT systems, AV support, IT imaging/deployment, and ITIL/ITSM certifications.
Position belongs to the UIT IT Community Shared Services department under the VP for Information Technology.
Benefits eligible; classified hourly appointment with full-time FTE of 1.0.