Infrastructure Engineer (Hybrid Opportunity)

About UMass Amherst

The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued—and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world.

 

Job Summary

The Infrastructure Engineer will assist with data management, provide administration and support of enterprise level network infrastructure management and monitoring tools, create and maintain documentation and continually improve procedures, and help troubleshoot and resolve network outages and performance issues. The Infrastructure Engineer is responsible for administration of campus IP address namespace, DNS and DHCP servers, archiving network device configurations, monitoring changes to devices on the network, deploying mass changes to devices and automatic device configuration, and enforcing IT policies.

 

Essential Functions

• Support the host-master function, design, deploy and support DHCP, DNS, and IPAM tools and technologies, adjust system resources and device configurations, and troubleshoot and resolve system and network issues for the campus community.
• Administer and support the monitoring function and related tools for network and systems infrastructure, including advanced monitoring and automated forecasting, alerting, and reporting of network and system performance for servers, applications, and network devices.
• Develop scripts and tools for automation of tasks and integration of other IT services.
• Develop configuration and technical documentation, and assist in the development, documentation and enforcement of best practices, policies and procedures.
• Provide Unix/Windows Systems administration for deployed IPAM and Monitoring solutions.
• Assist with analysis, troubleshooting, incident management, and resolution of network issues and events utilizing advanced tools to capture and analyze network traffic. Contributes to development of mitigation plans to prevent recurrences.

 

Other Functions

• Performs related duties as assigned or required to meet Department, Executive Area/Division, and University goals and objectives.
• Provides consulting and training to other campus staff on matters related to infrastructure management and monitoring.
• Participates in architectural review.
• Perform miscellaneous related duties as required.

 

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Bachelor’s degree in an IT related field with 4 years’ experience working in large networks, with the ability to solve complex network and systems problems.
• Knowledge of and hands-on experience with DHCP and DNS servers, BIND, WINS, AD, NAT and IP address management solutions, such as Infoblox.
• Excellent analytical and organizational skills to plan, recommend, implement and monitor effective and efficient processes and to identify problems and implement solutions.
• Knowledge and hands-on experience with SNMP, WMI, and system monitoring solutions such as Solarwinds and Nagios, including systems administration, and troubleshooting with network packet analyzers or port sniffers such as Wireshark.
• Excellent analytical and organizational skills to plan, recommend, implement and monitor effective and efficient processes and to identify problems and implement solutions.
• Ability to create diagrams and document complex technical configurations and issues in writing, and relay technical information in writing.
• Excellent interpersonal skills and communications skills, and ability to work in a team-based environment.
• Ability to work independently with minimal guidance.

 

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

Experience with scripting technologies such as PowerShell, Perl, Bash, and Python.

 

Physical Demands/Working Conditions

Typical office environment.

 

Work Schedule

• Monday – Friday 9:00am – 5:00pm.
• This position has the opportunity for a hybrid work schedule, which is defined by the University as an arrangement where an employee’s work is regularly performed at a location other than the campus workspace for a portion of the week. As this position falls within the Professional Staff Union, it is subject to the terms and conditions of the Professional Staff Union collective bargaining agreement.
• Required to work some nights and some weekends as business needs dictate. 
• Participate in off-hours on-call rotation.

 

Salary Information

Level 29

PSU Hiring Ranges

 

Special Instructions to Applicants

Along with the application, please submit a resume and cover letter. References will be checked at the finalist stage, please be prepared to provide contact information for three (3) professional references.

 

 

The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.