MathWorks
Installation and Licensing Technician
Docker
Edtech.com's Summary
MathWorks is hiring an Installation and Licensing Technician to provide technical support for customer installation and licensing issues across Windows, MacOS, and Linux platforms. The role involves troubleshooting, collaborating with various teams, and contributing to process improvements and cross-functional projects to enhance customer experience.
Highlights
- Provide technical support for installation and licensing via phone, email, and web.
- Troubleshoot issues on Windows, MacOS, and Linux platforms.
- Configure cloud platforms including Amazon AWS and Microsoft Azure, continuous integration servers, Docker, and compute clusters.
- Collaborate with team members on problem solving, decision making, and technical issue resolution.
- Participate in projects aimed at process and policy improvements and cross-functional teamwork.
- Minimum qualification: Bachelor's degree required, preferably in Computer Science, IT, or STEM.
- 6-12 months of IT experience and customer-facing experience preferred.
- Working knowledge of Linux, Windows, Mac, networking, and license management.
- Salary range from $47,199 to $70,800.
- Hours: 9:30am - 6:30pm.
Installation and Licensing Technician Full Description
Installation and Licensing Technician
- Team: Customer Support
- Location: US-MA-Natick
- Salary Range: $47,199 - $70,800
Job Summary
As a Installation and Licensing Technician, you will have the opportunity to perform all aspects of Technical Support related to the normal day-to-day requests of MathWorks’ customers regarding Installation and Licensing. This includes configurations on cloud platforms (Amazon AWS and Microsoft Azure), continuous integration servers, docker, and compute clusters. In this position you will be supporting our customers via phone, email, and other methods. Training and hands on learning is provided.
Aside from day-to-day responsibilities of troubleshooting and resolving customers' installation and licensing issues, you will have the opportunity to expand your skillset by participating in projects and working with different areas of the organization. This will help you to prepare for the next step in your career at MathWorks.
Hours for this position are 9:30am - 6:30pm.
Responsibilities
Technical Support
- The majority of time will be spent troubleshooting both internal and external customer requests via the phone, email and web.
- Troubleshooting work will be span all three major platforms Windows, MacOS, and Linux.
- Be a voice for our customers within MathWorks by providing insight into the customer experience.
Project related activities
- Projects will be assigned based on career objectives, interests, and departmental needs.
- Will be responsible for: identifying and implementing ideas for process and policy improvements; writing and reviewing solutions; and participating on cross-functional teams
Teaming activities
- Collaborate with team members.
- Decision making, consensus building, conflict resolution, and problem solving on team related issues.
- Provide input/feedback that defines solutions for technical issues encountered by the rest of the team.
Minimum Qualifications
- A bachelor's degree is required.
Additional Qualifications
- Degree focused in Computer Science, Information Technology, or STEM is preferred
- 6-12 months of IT experience
- Experience in a customer-facing role
- Working knowledge of Linux, Windows, Mac, Networking, and knowledge of License Management
- Ability to identify and implement process and policy improvements
- A passion for technology
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