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edtech.com
MathWorks logo

MathWorks

Installation and Licensing Technician

🇺🇸 Natick, MA

🕑 Full-Time

💰 TBD

💻 Information Technology

🗓️ September 29th, 2025

Docker

Edtech.com's Summary

MathWorks is hiring an Installation and Licensing Technician. The role involves providing technical support to customers on installation and licensing issues across Windows, MacOS, and Linux platforms, including cloud and compute cluster configurations. The technician will troubleshoot via multiple communication channels and participate in projects to improve processes and collaborate across departments.

Highlights
  • Troubleshoot installation and licensing issues for MathWorks customers on Windows, MacOS, and Linux platforms.
  • Provide support via phone, email, and web.
  • Work with cloud platforms such as Amazon AWS and Microsoft Azure, continuous integration servers, docker, and compute clusters.
  • Engage in projects to identify and implement process and policy improvements.
  • Collaborate with team members on decision making and problem solving.
  • Bachelor's degree and at least 1 year of professional work experience required.
  • Preferred background in Computer Science, Information Technology, or STEM with 6-12 months of IT experience.
  • Customer-facing experience required.
  • Working knowledge of Linux, Windows, Mac, networking, and license management.
  • Hours are 9:30am to 6:30pm.

Installation and Licensing Technician Full Description

Installation and Licensing Technician


Job Summary
As a Installation and Licensing Technician, you will have the opportunity to perform all aspects of Technical Support related to the normal day-to-day requests of MathWorks’ customers regarding Installation and Licensing. This includes configurations on cloud platforms (Amazon AWS and Microsoft Azure), continuous integration servers, docker, and compute clusters. In this position you will be supporting our customers via phone, email, and other methods. Training and hands on learning is provided.  

Aside from day-to-day responsibilities of troubleshooting and resolving customers' installation and licensing issues, you will have the opportunity to expand your skillset by participating in projects and working with different areas of the organization. This will help you to prepare for the next step in your career at MathWorks. 

Hours for this position are 9:30am - 6:30pm. 

Responsibilities

Technical Support 
  • The majority of time will be spent troubleshooting both internal and external customer requests via the phone, email and web. 
  • Troubleshooting work will be span all three major platforms Windows, MacOS, and Linux.  
  • Be a voice for our customers within MathWorks by providing insight into the customer experience.  

Project related activities 
  • Projects will be assigned based on career objectives, interests, and departmental needs. 
  • Will be responsible for: identifying and implementing ideas for process and policy improvements; writing and reviewing solutions; and participating on cross-functional teams 

Teaming activities 
  • Collaborate with team members. 
  • Decision making, consensus building, conflict resolution, and problem solving on team related issues. 
  • Provide input/feedback that defines solutions for technical issues encountered by the rest of the team. 

Minimum Qualifications
  • A bachelor's degree and 1 year of professional work experience (or equivalent experience) is required.

Additional Qualifications
  • Degree focused in Computer Science, Information Technology, or STEM is preferred 
  • 6-12 months of IT experience 
  • Experience in a customer-facing role 
  • Working knowledge of Linux, Windows, Mac, Networking, and knowledge of License Management 
  • Ability to identify and implement process and policy improvements 
  • A passion for technology 

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