Edtech.com's Summary

Oncourse Home Solutions is hiring an Instructional Designer to develop and design training materials and communications that support organizational goals. The role involves collaborating with subject-matter experts, crafting interactive and engaging learning content, managing training resources like the Salesforce knowledge base, and overseeing external vendors to deliver effective training programs.

Highlights

Design and develop instructor-led and computer-based training programs and materials aligned with company strategies.
Collaborate with trainers, managers, and subject-matter experts to create and evaluate training content and needs assessments.
Manage training resources including Salesforce Knowledge Base and maintain the Learning Management System.
Create technical documents, standard operating procedures, and interactive training aids such as videos and job aids.
Proficient in Microsoft and Google Suites, Excel, e-learning authoring tools, and video editing software.
Requires at least 3 years of instructional design experience with knowledge of call center operations and adult learning principles.
Bachelor’s degree in Business, Instructional Design, Adult Learning, or equivalent experience is required.
Compensation ranges from $71,145 to $103,400 annually, with potential performance-based bonuses and benefits.
Supports 1.8+ million customers and partners primarily through B2B2C channels with utility and municipal partners.
Emphasizes creativity, time management, and strong interpersonal and communication skills in a hybrid work environment.

Instructional Designer Full Description

Instructional Designer

Job Category: Not Available

Requisition Number: INSTR001345

Full-Time

Hybrid

Naperville, IL 60563, USA

Job Details

Description

Who we Are

Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

Position Summary

Reporting to the Manager, Training, the Instructional Designer, Training is responsible for the design and development of training materials and communications focused on the OHS organization. As an essential part of our training team, we are responsible for creating engaging and effective learning experiences for our employees. You will collaborate with subject-matter experts to design and develop training materials, communications, and courses aligned with our organizational goals. Your role will involve designing content, selecting appropriate delivery methods, and ensuring that our training and communication programs are engaging, interactive, and impactful. This requires creating classroom materials, computer-based training storyboards, job aids, and other training aids as needed. This role may also develop courses, communications or manage external vendor partners in developing the training program.

This role is based in Naperville, IL office. A regular in-office hybrid model (generally Tu - Th in office, M & F remote) is required, as our office environment is a key driver of our company culture and employee experience.

Responsibilities

Assists business partner with documentation of current and new processes resulting from technology, regulatory, and business changes.
Ensures continuity and alignment of the training curriculum (i.e., Corporate values, leadership concepts/models, business strategies, etc.)
Responsible for technical writing and process documentation.
Responsible for managing the Salesforce knowledge Base.
Create standard operating procedures.
Collaborate with Training Supervisor/Manager, subject matter experts (SME) and other training professionals to understand strategies and develop training content.
Coordinates with Training Manager to produce training materials (e.g., manuals, displays, activities, documentation).
Designs instructor-led or computer-based training programs, applying sound design principles and methodologies to address needs.
Develops and updates instructor-led materials (participant and facilitator guides), develops interactive exercises, and creates evaluation measures to ensure learning and transfer of concepts are taking place.
Interacts with external vendors on training design to deliver a quality finished product.
Responsible for creating the training design and identifying appropriate learning objectives.
Collaborate with subject matter experts and training managers to identify training needs and goals.
Design and develop a wide range of training materials, including e-learning courses, instructor-led materials, videos, and job aids.
Utilize instructional design principles and adult learning theories to create effective and engaging training content.
Select and implement appropriate instructional strategies and delivery methods based on content and audience.
Create interactive and visually appealing training materials using authoring tools and multimedia elements.
Conduct needs assessments to determine the effectiveness of existing training programs and recommend improvements.
Ensure that training materials are compliant with industry standards and regulations.
Stay updated with emerging trends and technologies in instructional design and incorporate innovative approaches into training programs.
Collaborate with the training team to evaluate and assess the effectiveness of training initiatives and make necessary adjustments.
Assist in the maintenance and updating of the organization’s Learning Management System (LMS) and Knowledge Base.
Manage and prioritize multiple projects, meeting deadlines and quality standards.
Other duties as assigned by leadership.

We're Excited if This is You

Experience and Qualifications of the Role

3+ years of experience in instructional design and communications.
In-depth knowledge of call center operations, customer service principles and best practices.
Excellent communication skills both written and verbal.
Known as a partner with a can-do, optimistic, “nothing will get in my way” attitude.
Exceptional organizational and time management abilities.
Strong knowledge of adult learning principles.
Adaptability to fast-paced, dynamic call center environments.
Strong interpersonal skills to work effectively with trainers and other stakeholders.
Creativity and innovation to design engaging and interactive training content.
Effective time management, organizational skills, and the ability to work under pressure.
Proficiency in creating and delivering training materials, both in-person and online.

Computer Skills Needed to Perform this Job

Proficiency in Microsoft and Google Suites.
Strong Excel skills required.
Prefer knowledge learning management system and e-learning tools.
Knowledge of E-Learning Authoring Tools.
Knowledge of Video Editing Software.

Education

Bachelor’s degree in Business, Instructional Design, Adult Learning, or 3 years equivalent work experience.

Certificates, Licenses, Registrations

N/A

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $71,145 - $103,400 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.

Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.

Join our SUPER Team and Enjoy Amazing Benefits!

Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
Generous Paid Time Off: Take the time you need to recharge and relax.
Education Assistance Program: Invest in your growth and development with our support.
FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.

Competencies

Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Communicate Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.

Creativity - Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

Functional / Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Innovation Management - Is good at bringing the creative ideas of others to market; has good judgment about which creative ideas and suggestions will work; has a sense about managing the creative process of others; can facilitate effective brainstorming; can project how potential ideas may play out in the marketplace.

Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Original Job Description

Instructional Designer

Job Category: Not Available

Requisition Number: INSTR001345

Full-Time

Hybrid

Naperville, IL 60563, USA

Job Details

Description

Who we Are

Position Summary

Responsibilities

Assists business partner with documentation of current and new processes resulting from technology, regulatory, and business changes.
Ensures continuity and alignment of the training curriculum (i.e., Corporate values, leadership concepts/models, business strategies, etc.)
Responsible for technical writing and process documentation.
Responsible for managing the Salesforce knowledge Base.
Create standard operating procedures.
Collaborate with Training Supervisor/Manager, subject matter experts (SME) and other training professionals to understand strategies and develop training content.
Coordinates with Training Manager to produce training materials (e.g., manuals, displays, activities, documentation).
Designs instructor-led or computer-based training programs, applying sound design principles and methodologies to address needs.
Develops and updates instructor-led materials (participant and facilitator guides), develops interactive exercises, and creates evaluation measures to ensure learning and transfer of concepts are taking place.
Interacts with external vendors on training design to deliver a quality finished product.
Responsible for creating the training design and identifying appropriate learning objectives.
Collaborate with subject matter experts and training managers to identify training needs and goals.
Design and develop a wide range of training materials, including e-learning courses, instructor-led materials, videos, and job aids.
Utilize instructional design principles and adult learning theories to create effective and engaging training content.
Select and implement appropriate instructional strategies and delivery methods based on content and audience.
Create interactive and visually appealing training materials using authoring tools and multimedia elements.
Conduct needs assessments to determine the effectiveness of existing training programs and recommend improvements.
Ensure that training materials are compliant with industry standards and regulations.
Stay updated with emerging trends and technologies in instructional design and incorporate innovative approaches into training programs.
Collaborate with the training team to evaluate and assess the effectiveness of training initiatives and make necessary adjustments.
Assist in the maintenance and updating of the organization’s Learning Management System (LMS) and Knowledge Base.
Manage and prioritize multiple projects, meeting deadlines and quality standards.
Other duties as assigned by leadership.

We're Excited if This is You

Experience and Qualifications of the Role

3+ years of experience in instructional design and communications.
In-depth knowledge of call center operations, customer service principles and best practices.
Excellent communication skills both written and verbal.
Known as a partner with a can-do, optimistic, “nothing will get in my way” attitude.
Exceptional organizational and time management abilities.
Strong knowledge of adult learning principles.
Adaptability to fast-paced, dynamic call center environments.
Strong interpersonal skills to work effectively with trainers and other stakeholders.
Creativity and innovation to design engaging and interactive training content.
Effective time management, organizational skills, and the ability to work under pressure.
Proficiency in creating and delivering training materials, both in-person and online.

Computer Skills Needed to Perform this Job

Proficiency in Microsoft and Google Suites.
Strong Excel skills required.
Prefer knowledge learning management system and e-learning tools.
Knowledge of E-Learning Authoring Tools.
Knowledge of Video Editing Software.

Education

Bachelor’s degree in Business, Instructional Design, Adult Learning, or 3 years equivalent work experience.

Certificates, Licenses, Registrations

N/A

Join our SUPER Team and Enjoy Amazing Benefits!

Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
Generous Paid Time Off: Take the time you need to recharge and relax.
Education Assistance Program: Invest in your growth and development with our support.
FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.

Competencies

Communicate Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.

Creativity - Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

Functional / Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online.

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Instructional Designer

Edtech.com's Summary

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