Milestone Technologies, Inc.
Instructional Designer
🇺🇸 Remote - US
🕑 Full-Time
💰 TBD
💻 Instructional Design
🗓️ November 26th, 2025
Vyond
Edtech.com's Summary
Milestone Technologies is hiring an Instructional Designer. The role involves designing, developing, and implementing training programs for global security teams, collaborating with subject matter experts, and managing training projects to enhance learning effectiveness and organizational alignment.
Highlights
- Design and develop instructional materials for classroom, e-learning, and webinar formats focused on security operations.
- Collaborate with subject matter experts to assess learning needs and create engaging content.
- Utilize digital tools for authoring, editing, and reviewing training content including videos and interactive modules.
- Storyboard training content to ensure clear instructional flow and engaging learner experiences.
- Coordinate cross-functional training projects from planning to implementation.
- Evaluate training effectiveness using feedback and performance metrics to recommend improvements.
- Maintain and update training documentation and standard operating procedures for compliance and operational alignment.
- Proficiency with instructional design principles, e-learning development, and tools like Articulate, Adobe Premiere, Google Suite, and various AI content platforms.
- Requires 3-5 years of experience in instructional design within security or technical environments; Bachelor’s degree preferred.
- Experience with physical security products and vendor management is a plus.
Instructional Designer Full Description
Instructional Designer
Job Location
Remote, AL
Location Type
Remote
Req ID
11476
Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Instructional Designer
Overview
As an Instructional Designer within the team, you will leverage your expertise in instructional design, digital content creation, and project management to develop, implement, and evaluate training programs that enhance the capabilities of global security teams. You will collaborate with subject matter experts, trainers, and cross-functional partners to deliver engaging, effective, and scalable learning solutions aligned with organizational goals and security standards.
Responsibilities
- Design, develop, and implement instructional materials for classroom, e-learning, and webinar training programs focused on security operations and procedures.
- Collaborate with subject matter experts and trainers to assess learning needs, define learning objectives, and create engaging content.
- Utilize a variety of digital tools and platforms to author, edit, and review training content, including documents, videos, and interactive modules.
- Storyboard training content and learning experiences to ensure clear instructional flow and engaging learner journeys.
- Coordinate cross-functional projects related to training and development, from initial outline to full implementation.
- Support the administration and delivery of training programs, including scheduling, logistics, and learner communications.
- Evaluate training effectiveness through feedback, assessments, and performance metrics; recommend improvements based on data analysis.
- Maintain and update training documentation, protocols, and standard operating procedures to ensure alignment with operational needs and compliance standards.
- Provide ongoing communication of project status, issues, and risks to team leads, internal security teams, and management.
- Partner with internal and external stakeholders to support onboarding, continuous learning, and professional development.
Skills & Qualifications
- High school diploma or GED required; Bachelor’s degree in Instructional Design, Education, Communications, or related field preferred.
- Minimum of 3–5 years’ experience in instructional design, training development, or project management within a security or technical environment.
- Proficient in instructional design principles, e-learning development, and digital content creation.
- Experience with storyboarding for training and instructional content.
- Strong verbal and written communication skills, attention to detail, and organizational abilities.
- Ability to work independently and collaboratively in a fast-paced, global environment.
- Experience with physical security hardware/software products is a plus.
- Vendor management experience is desirable.
- Ability to quickly learn and master new technology platforms.
Preferred Tools & Systems
- Experience with the following platforms is highly desirable: Metamate AI and Gemini AI for content review and editing
- Google Suite (Docs, Sheets, Slides, Forms, Sites) for documents and templates
- Google Vids, Powtoons, Vyond Video, and Adobe Premiere Suite for video creation and content authoring
- Adobe Firefly for AI imagery
- Articulate for digital content authoring
- Workday Learning and Cornerstone Learning Management System for training administration
- Envato and Genially for content creation and development
- MS Suite (Excel, Outlook, Word, PowerPoint, Visio)
- Tools for root cause analysis, industry benchmarking, survey evaluation, and data interpretation
- Experience with physical security or security systems such as CCure or Genetec is a plus
Compensation
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
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