HTC Global Services
Instructional Designer
🇺🇸 Hybrid - Auburn Hills, MI
🕑 Full-Time
💰 TBD
💻 Instructional Design
🗓️ August 1st, 2025
ADDIE
Camtasia
Storyline
Edtech.com's Summary
HTC Global Services is hiring an Instructional Designer. The role involves producing instructor guides and participant materials, documenting user processes, and designing instructional solutions to improve agent performance. The Instructional Designer will develop training strategies, build knowledge management documentation, and create evaluation methods to support client business goals.
Highlights
- Produce instructor guides and participant materials for new courses and training sessions.
- Write user-friendly documentation for the knowledge base and job tasks.
- Analyze workflows and improve agent performance through training and process documentation using ADDIE, SAM, and other methodologies.
- Lead training initiatives and develop strategies for behavioral change based on performance metrics.
- Create evaluation strategies to assess training effectiveness at multiple levels.
- Develop and maintain project plans including content review and feedback facilitation.
- Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Forms) and eLearning authoring tools like Articulate Storyline, Adobe Captivate, and Camtasia.
- Experience designing training in multiple modalities: ILT, vILT, WBT/eLearning, and blended learning.
- Bachelor's degree and 3-5 years of relevant instructional design and eLearning experience required.
- Must have excellent English writing skills, presentation skills, and willingness to travel domestically and internationally (10%-20%).
Instructional Designer Full Description
Instructional Designer
Location: Auburn Hills, MI |
Employment Type: Full Time – 40 hours per week |
Job Level: T3 |
Job Code: 237753 |
Mandatory Skills: Project Monitoring and Controlling
Employment Type: Full Time – 40 hours per week |
Job Level: T3 |
Job Code: 237753 |
Mandatory Skills: Project Monitoring and Controlling
Job Description:
HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.
At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.
Job description:
- Produce instructor guides and participant materials for new courses (participants include agents and team leads)
- Write easy-to-understand user documentation for the knowledge base
- Through interviews and observations, determine the most efficient process/method for performing tasks and functions associated with work duties
- Document use of systems and other resources necessary for performing job tasks
- Improve individual and group performance of agents by analyzing and developing instructional solutions including process documentation, work instructions, classroom training, eLearning, job aids and knowledge articles.
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
- Produce instructor guides and participant materials to support instruction. Use instructor guide standards that facilitate solid delivery of instruction. Instructor evaluation and sample instructor guide attached for reference.
- Analyze, design and produce solutions that help our agents meet and exceed performance requirements and business goals using instructional design methodology such as ADDIE/SAM/Other.
- Identify opportunities to improve agent performance through training and knowledge; make recommendations based on findings. This will involve participating in calibrations and listening to live calls, shadowing agents, reviewing metrics and trends.
- Lead training efforts and produce strategies to impact behavioral change, based on documented performance requirements or other metrics.
- Build documentation for knowledge management system
- Create evaluation strategies (3 levels) for all learning solutions
- Develop project plans that include review checkpoints for content approval. Solicit feedback from internal team relative to instructional standards and process documentation. Facilitate review meetings following pilots to determine needed changes to content.
Requirements:
- Bachelor's degree required
- 3-5 years of experience to include: Instructional Design, Web-Based, eLearning, ADDIE, SAM, Process, Improvement, SME
- Excellent written skills in English
- Strong working knowledge of Microsoft Office
- Training/Presentations skills a plus
- May be required to drive a company vehicle - valid driver’s license and clean driving record required
- Will be required to travel Domestically and Internationally (10%-20%) to include Canada
Additional Information / Must Have's:
- Proficient in Microsoft Office Suite: Word, PowerPoint, Excel, Forms
- Experience with eLearning authoring tools: (e.g., Articulate Storyline, Adobe Captivate, Camtasia, etc.)
- Experience designing and developing training in multiple modalities (Instructor-led training (ILT), Virtual instructor-led training (vILT), Web-based training (WBT/eLearning), Blended learning programs)
- Familiarity with adult learning principles and instructional design models (e.g., ADDIE, SAM)
- Strong presentation and facilitation skills
- Preference is in the area / attend CTC 1-day per week, but if we don't find someone, then I completely understand going further and becoming more remote.
Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.
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