Cone Health
Instructional Designer Intermediate - EPIC (ASAP)
Edtech.com's Summary
Cone Health is hiring an Instructional Designer Intermediate - EPIC to independently manage Epic ASAP training for Emergency Departments, Urgent Cares, and Behavioral Health Urgent Care. The role involves designing training curricula, developing educational content, coordinating and conducting training sessions, and maintaining software training environments to support ED providers, nurses, and clinical support roles.
Highlights
- Develop and deliver Epic ASAP software training programs focused on clinical workflow.
- Provide various training formats including classroom, online, at-the-elbow, and blended learning.
- Create and maintain training environments in collaboration with technical and application teams.
- Coordinate logistics, manage service tickets, help line support, and maintain stakeholder communication.
- Recruit, credential, and train Credentialed Trainers to support end user and super user training.
- Require Bachelor's degree or equivalent experience and at least 2 years of relevant experience.
- Must complete and maintain Epic certification as per policy timelines.
- Support clinical users primarily in Emergency Departments and Urgent Care settings.
Instructional Designer Intermediate - EPIC (ASAP) Full Description
Instructional Designer Intermediate - EPIC (ASAP)
Cone Health
Location:1121 North Church Street,Greensboro, NC 27401
Information Technology & Cyber Security
Job ID:JR147621
widget:Full Time (40 Hours/Week)
Remote:Hybrid
undefined:Days/No Weekends (United States of America)
Yes
IT
Information Technology
Description
An Epic Instructional Designer who can independently own Epic ASAP training for Emergency Departments, Urgent Cares, and Behavioral Health Urgent Care. This role supports ED providers, nurses, and clinical support roles and focuses on practical, workflow based training. Ideal candidates bring a mix of Epic training and instructional design experience, with preference for those who have supported ED or urgent care settings. Strongly preferred candidates will already be Epic certified or credentialed. Candidates with solid Epic training and instructional design experience who can successfully certify are also a strong fit. The Instructional Designer Intermediate is responsible for the successful development and system-wide delivery of training for software that is managed through the Information & Technology Services (ITS) department. Working under moderate supervision, this position designs training curricula, develops educational content, configures software training environments, coordinates & conducts training sessions, and resolves service tickets & requests. This position communicates and collaborates with all stakeholders of the organization to improve individual and organizational performance.
Essential Job Function
Essential Job Function
- Develops and implements / delivers the software training program for one’s respective Epic application(s) and/or other ITS software; creates and edits the curriculum and training/support materials for all roles as well as collaborates with leaders and analysts to determine the best approaches for training program development and user training.
- Provides training and remediation for all system users via classroom, independent, at-the-elbow, refresher, new hire, thrive, online, and/or blended learning.
- Coordinates training-related logistics and communications, responds to requests for training, Reviews / routes / resolves pertinent service tickets, supports help line calls, and rounds among stakeholders.
- Creates, builds, configures, tests, and maintains the software training environments, and works in conjunction with application teams and technical teams to ensure consistency between production and training environments.
- Participates in recruiting, selecting, coordinating, educating, credentialing, and ongoing deployment of Credentialed Trainers (CT’s) to assist with super user and end user training.
- Ensures that CT’s are trained and equipped to successfully serve specific applications and user areas.
- Performs other duties as assigned.
Education
- Required: Bachelor's degree or equivalent experience in relevant field
Experience
- Required: 2 years
Licensure/Certification/Listing
- Required: Clinical employees must maintain licensure appropriate to clinical education and training, without lapse. For Cone HealthLink (CHL) / Epic applications, must satisfactorily complete required Epic certification testing within the timeframe specified in the Epic Certification commitment policy.
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