Phenom
Instructional Designer - Knowledge Management
🇺🇸 Ambler, PA
🕑 Full-Time
💰 $70K - $80K
💻 Instructional Design
🗓️ August 8th, 2025
ADDIE
Edtech.com's Summary
Phenom is hiring an Instructional Designer - Knowledge Management to lead the design and development of AI-driven learning experiences. The role involves creating and updating engaging e-learning content and in-app guidance by leveraging Large Language Models and generative AI to support both customers and internal teams.
Highlights
- Design and develop e-learning modules, tutorials, and guides using AI-powered content creation tools.
- Translate complex product features into accessible training materials using an agile approach.
- Utilize Learning Management System (Docebo) and WalkMe Digital Adoption Platform for content delivery.
- Apply instructional design methodologies such as ADDIE to ensure effective learning experiences.
- Maintain and optimize dynamic in-app guidance and training resources to align with product updates.
- Collaborate with product teams, technical writers, and stakeholders to validate and refine content.
- Analyze learning metrics and feedback to improve content quality and user adoption.
- Required 3-6 years of instructional design experience, including 1-2 years leveraging AI technologies.
- Expected salary range: $70,000 - $80,000.
- Supports diversity, equity, and inclusion initiatives within the company culture.
Instructional Designer - Knowledge Management Full Description
Instructional Designer - Knowledge Management
Ambler, Pennsylvania, United States
Product
Full-Time
Description
Job Requirements
Our purpose is to help a billion people find the right work! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!
Unleash Your Creativity as an AI-Powered Instructional Designer!
Are you a visionary instructional designer with a passion for innovation and a knack for transforming complex information into captivating learning experiences? Do you thrive in a dynamic environment where your expertise in Large Language Models (LLMs) and generative AI can redefine how users acquire knowledge? If so, we invite you to join our forward-thinking Knowledge Management team at Phenom and play a pivotal role in empowering our users through cutting-edge learning solutions.
At Phenom, we're dedicated to equipping our users with comprehensive and accessible product knowledge. We're seeking an Instructional Designer who is not only meticulous about quality but also possesses an insatiable drive to leverage the latest advancements in AI to create impactful learning journeys.
About the Opportunity
Reporting to the Director of Knowledge Management, this role is a unique opportunity to lead the rapid design, development, and iteration of engaging learning experiences for Phenom's diverse customer base and internal teams. You will be instrumental in translating intricate product features into crystal-clear, concise, and interactive training courses within our Learning Management System (Docebo) and actionable in-app guidance using WalkMe.
The ideal candidate will flourish in a fast-paced, agile environment, demonstrate a deep understanding of adult learning principles, and possess the agility to adapt quickly to evolving product functionalities, ensuring the delivery of timely and impactful learning solutions. We are looking for a professional with 3-6 years of instructional design experience, including 1-2 years specifically utilizing AI technologies for content and course creation.
Key Responsibilities
Our purpose is to help a billion people find the right work! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!
Unleash Your Creativity as an AI-Powered Instructional Designer!
Are you a visionary instructional designer with a passion for innovation and a knack for transforming complex information into captivating learning experiences? Do you thrive in a dynamic environment where your expertise in Large Language Models (LLMs) and generative AI can redefine how users acquire knowledge? If so, we invite you to join our forward-thinking Knowledge Management team at Phenom and play a pivotal role in empowering our users through cutting-edge learning solutions.
At Phenom, we're dedicated to equipping our users with comprehensive and accessible product knowledge. We're seeking an Instructional Designer who is not only meticulous about quality but also possesses an insatiable drive to leverage the latest advancements in AI to create impactful learning journeys.
About the Opportunity
Reporting to the Director of Knowledge Management, this role is a unique opportunity to lead the rapid design, development, and iteration of engaging learning experiences for Phenom's diverse customer base and internal teams. You will be instrumental in translating intricate product features into crystal-clear, concise, and interactive training courses within our Learning Management System (Docebo) and actionable in-app guidance using WalkMe.
The ideal candidate will flourish in a fast-paced, agile environment, demonstrate a deep understanding of adult learning principles, and possess the agility to adapt quickly to evolving product functionalities, ensuring the delivery of timely and impactful learning solutions. We are looking for a professional with 3-6 years of instructional design experience, including 1-2 years specifically utilizing AI technologies for content and course creation.
Key Responsibilities
- AI-Driven Curriculum Development: Spearhead the design and development of highly engaging and effective e-learning modules, video tutorials, quick reference guides, knowledge checks, and other learning assets for our Learning Management System (Docebo), with a strong emphasis on leveraging LLMs and generative AI tools for rapid content creation and personalization.
- Agile Content Innovation: Collaborate seamlessly with product teams and subject matter experts in an agile framework to swiftly comprehend new features and product updates. Transform complex product documentation into accessible, user-friendly training content, ensuring learning resources evolve as quickly as the product itself, utilizing AI-powered content generation for efficiency.
- Next-Gen Learning Technology Proficiency: Expertly utilize a suite of e-learning authoring tools, including advanced AI content creators, video editing software, and the WalkMe Digital Adoption Platform, to craft high-quality, innovative learning assets.
- Intelligent In-App Guidance: Design, update, and optimize dynamic in-app guidance, walkthroughs, and tooltips using WalkMe, providing contextual support and driving immediate feature adoption with intelligent, context-aware content.
- Strategic Instructional Design: Apply proven instructional design methodologies (e.g., ADDIE) to ensure learning objectives are met, content is logically structured, and interactions are optimized for maximum engagement, retention, and a superior user experience.
- Dynamic Content Management & Optimization: Proactively maintain and update existing learning content and in-app guides to accurately reflect product changes, ensuring accuracy, relevance, and consistency across all learning resources.
- Cross-Functional Collaboration & Communication: Partner effectively with the Knowledge Management Team, technical writers, product managers, and other stakeholders to gather essential information, validate content, and ensure seamless alignment across all knowledge touchpoints.
- Continuous Improvement through Feedback: Actively solicit and integrate feedback from users and stakeholders to continuously elevate the quality and effectiveness of learning materials and in-app guidance.
- Performance Metrics & Strategic Enhancement: Contribute to the analysis of learning metrics and user feedback to identify areas for improvement and propose innovative solutions that enhance the overall learning experience and product adoption, leveraging data insights to optimize AI-generated content.
Benefits
We want you to be your best self and to pursue your passions!
- Benefits/programs to support holistic employee health
- Flexible hours and working schedules
- Growing organization with career pathing and development opportunities
- Tons of perks and extras in every location for all Phenoms!
Salary
- Expected salary range $70,000 - $80,000
Please note the Salary range is subject to change in the future in accordance with Phenom’s policies
Diversity, Equity, & Inclusion
Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.
We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!
If you're ready to revolutionize the learning experience with the power of AI, we encourage you to apply!
#LI-DS1
Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.
We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!
If you're ready to revolutionize the learning experience with the power of AI, we encourage you to apply!
#LI-DS1
Similar Jobs
Instructional Designer, Inflight
Frontier Airlines
🇺🇸 Denver, CO
Sr. Instructional Designer, Global Systems Training
Lucid Motors
🇺🇸 Phoenix, AZ
Online Learning Experience Designer (HR Title: Instructional Designer II)
Southern Methodist University
🇺🇸 Dallas, TX
Sr. Instructional Designer
Michaels Stores
🇺🇸 Irving, TX
Instructional Systems Designer 1
GP Strategies Corporation
🇺🇸 Troy, MI
