Edtech.com's Summary

SmarterDx is hiring an Instructional Designer, User Training & Engagement to develop and maintain scalable educational content that enhances product adoption and customer success. The role involves collaborating with cross-functional teams to design user-centered learning experiences and continuously improve training materials for SmarterDx's AI-powered clinical insights platform.

Highlights

Design and develop diverse training content including e-learning modules, videos, and interactive materials.
Apply adult learning principles and instructional design best practices to improve time-to-value and adoption.
Collaborate with Implementation, Customer Success, Support, Product, and Clinical SMEs to ensure accuracy and workflow alignment.
Maintain and update educational content in line with product changes.
Use AI and automation tools to enhance training content development efficiency and quality.
Track engagement metrics and support training effectiveness reporting.
Experience with e-learning authoring tools, LMS, content management systems, and knowledge bases required.
Strong written and visual communication skills with the ability to simplify complex concepts.
Compensation ranges from $130,000 to $150,000 annually.
Preferred background includes healthcare or health tech familiarity and knowledge of revenue cycle management.

Instructional Designer, User Training & Engagement Full Description

Instructional Designer

Remote (United States)

SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers.

Role

SmarterDx is seeking an Instructional Designer, User Training & Engagement to help drive product adoption, reduce time-to-value, and support long-term customer success through effective user education. This role will design and maintain scalable, user-centered learning experiences that enable customers to confidently and efficiently use SmarterDx’s AI-powered clinical insights platform, from implementation to well beyond go-live.

Reporting to the Manager of User Training & Engagement, you’ll be both a collaborator and a builder, contributing directly to training content creation while supporting the execution and evolution of SmarterDx’s user training & engagement strategy.

**This role is fully remote within the US**

What You'll Do

Content Creation: Design and develop a library of customer-facing training content, including e-learning modules, scripts, presentations, videos, walkthroughs, interactive learning, and other reference materials
Instructional Design: Apply instructional design best practices (e.g., adult learning principles, learning objectives, assessments) to create effective and engaging learning experiences that meaningfully move the needle on product adoption and time to value
Collaboration: Work closely with Implementation, Customer Success, Support, Product, and Clinical SMEs to gather content, validate accuracy, and align training with real-world workflows
Content Management: Maintain and continuously improve educational content to ensure accuracy, clarity, and alignment with product updates
Technology & Tools: Demonstrated ability to use enabling tools (such as AI or automation) to maximize efficiency and quality in training content development
Analytics & Optimization: Track training engagement metrics and support reporting on effectiveness and adoption
Continuous Improvement: Incorporate feedback from users and internal stakeholders to continuously improve training quality and usability

What You Bring

Experience in instructional design, learning & development, enablement, education, or a related field, preferably within SaaS
Experience with e-learning authoring tools, content management systems, learning management systems (LMS), and knowledge base platforms
Strong written and visual communication skills, with the ability to translate complex concepts into clear, user-friendly content
Working knowledge of instructional design principles and adult learning theory
Experience creating learning materials such as presentations, e-learning modules, video tutorials, job aids, or guides
Comfort working cross-functionally and incorporating feedback from multiple stakeholders
Excellent project management skills, with the ability to prioritize and execute multiple initiatives simultaneously
Ability to work independently while contributing to a collaborative team environment

Nice to Haves

Background or familiarity with healthcare, health tech, or revenue cycle management
Experience interpreting learning analytics and applying insights to improve training effectiveness and user outcomes
Experience supporting onboarding, product training, or enablement programs
Interest in UX, content design, or learner experience

Compensation

$130,000 - $150,000 salary

#LI-Remote

Benefits

Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
Remote-First Team – Work from anywhere in the U.S.
Unlimited PTO & 10 Holidays – So you can relax and recharge.
401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match.
Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Original Job Description

Instructional Designer

Remote (United States)

Role

**This role is fully remote within the US**

What You'll Do

Content Creation: Design and develop a library of customer-facing training content, including e-learning modules, scripts, presentations, videos, walkthroughs, interactive learning, and other reference materials
Instructional Design: Apply instructional design best practices (e.g., adult learning principles, learning objectives, assessments) to create effective and engaging learning experiences that meaningfully move the needle on product adoption and time to value
Collaboration: Work closely with Implementation, Customer Success, Support, Product, and Clinical SMEs to gather content, validate accuracy, and align training with real-world workflows
Content Management: Maintain and continuously improve educational content to ensure accuracy, clarity, and alignment with product updates
Technology & Tools: Demonstrated ability to use enabling tools (such as AI or automation) to maximize efficiency and quality in training content development
Analytics & Optimization: Track training engagement metrics and support reporting on effectiveness and adoption
Continuous Improvement: Incorporate feedback from users and internal stakeholders to continuously improve training quality and usability

What You Bring

Experience in instructional design, learning & development, enablement, education, or a related field, preferably within SaaS
Experience with e-learning authoring tools, content management systems, learning management systems (LMS), and knowledge base platforms
Strong written and visual communication skills, with the ability to translate complex concepts into clear, user-friendly content
Working knowledge of instructional design principles and adult learning theory
Experience creating learning materials such as presentations, e-learning modules, video tutorials, job aids, or guides
Comfort working cross-functionally and incorporating feedback from multiple stakeholders
Excellent project management skills, with the ability to prioritize and execute multiple initiatives simultaneously
Ability to work independently while contributing to a collaborative team environment

Nice to Haves

Background or familiarity with healthcare, health tech, or revenue cycle management
Experience interpreting learning analytics and applying insights to improve training effectiveness and user outcomes
Experience supporting onboarding, product training, or enablement programs
Interest in UX, content design, or learner experience

Compensation

$130,000 - $150,000 salary

#LI-Remote

Benefits

Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
Remote-First Team – Work from anywhere in the U.S.
Unlimited PTO & 10 Holidays – So you can relax and recharge.
401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match.
Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

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Instructional Designer, User Training & Engagement

Edtech.com's Summary

Instructional Designer, User Training & Engagement Full Description

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