Edtech.com's Summary

The University of Arizona is hiring an Instructional Technology Professional II (Phoenix) to keep audiovisual systems working in the university’s classrooms and labs. The technician resolves A/V and computer problems reported by faculty, staff, and students through ticketing and phone channels. Beyond repairs, the role installs and tests new classroom equipment, trains instructors to use it, and tracks equipment inventory.

Highlights

Troubleshoot and resolve A/V issues across a variety of learning environments, responding to requests that arrive through ticketing and phone systems.
Perform routine maintenance, inspections, and repairs on instructional technology equipment, which involves lifting up to 50 pounds and climbing ladders.
Assist with installing and configuring new hardware and software in classrooms and labs, then test each piece of equipment for compatibility with existing systems.
Run training sessions or one-on-one support so faculty and staff can use instructional technology effectively.
Keep equipment inventory and service logs, and document recurring issues and their fixes to speed up future responses.
Research new products and techniques while evaluating the technology already installed in classrooms.
Obtain Crestron CTI-Commercial Technician, Extron AV Associate, AVIXA CTS, and Dante Level III certifications within 12 months of hire if not already held.
Needs a bachelor's degree or equivalent professional experience plus three years of relevant work; experience troubleshooting Crestron or Extron control systems is preferred.
Work from the Phoenix Bioscience Core HSEB building with regular travel to Scottsdale and occasional trips to Chandler and Gilbert, which requires a valid driver's license and reliable transportation.
The posted salary range is $53,039 to $66,299 per year for this full-time position.

Instructional Technology Professional II (Phoenix) Full Description

Position Highlights

University Information Technology Services (UITS) is the University of Arizona’s central technology organization. UITS delivers enterprise and specialized technology services that support students, faculty, researchers, staff, and campus partners. Through innovation, strategic partnerships, and a commitment to accessibility and continuous improvement, UITS supports the evolving needs of a leading research university and the communities it serves.

The University of Arizona's Information Technology Services (UITS) invites you to apply to the role of Instructional Technology Professional II.

The primary purpose of the Instructional Technology Professional II position is to provide comprehensive technology support, including A/V maintenance and troubleshooting across various learning environments at Phoenix Area Locations. The role involves assessing and resolving technical issues, consulting faculty, staff, and students, and ensuring efficient service delivery. Ideal candidate will possess strong customer service skills, broad knowledge of A/V systems, and ability to work in a flexible, fast-paced environment. The candidate will be expected to maintain positive professional relationships with a variety of groups across the University and adapt to the evolving needs of the campus.

This position is based out of Phoenix Bioscience Core HSEB building with regular travel to Scottsdale and occasional travel to other locations including Chandler and Gilbert.

The successful candidate is required to obtain (if not already obtained) Crestron CTI-Commercial Technician and Extron AV Associate Certifications, AVIXA CTS, and Dante Level III certification within 12 months of employment.

Visa sponsorship is not available for this position.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities

Troubleshoot and resolve A/V issues in a variety of learning environments.
Respond to customer requests through ticketing and phone systems.
Perform routine maintenance, inspections, and repair of instructional technology equipment to ensure optimal functionality.
Assist in the installation and configuration of new hardware and software in classrooms and labs.
Test equipment for functionality and compatibility with existing systems.
Provide training sessions or one-on-one support to faculty and staff on effectively using instructional technology.
Maintain records of equipment inventory and service logs.
Document recurring issues and solutions to improve future response times.
Actively research new solutions, techniques, and products available, while evaluating the current technology in classrooms.

Knowledge, Skills and Abilities:

Knowledge of the installation, updating and troubleshooting of classroom instructional technology and computer systems.
Ability to diagnose and repair broken A/V, computer and network equipment.
Knowledge of computer networking, audio and video equipment.
Ability to be flexible to the rapidly changing needs of the department and the university.

Physical Requirements:

Ability to lift up to 50 pounds.
Ability to drive a golf cart.
Ability to ascend and descend ladders.
Reliable transportation.

Location Details:

Primary location: The Phoenix Bioscience Core, HSEB Building, 435 North 5th Street, Phoenix, AZ 85004.

Secondary locations:

Arizona Scottsdale Center, Waterfront Building - 7135 East Camelback Road, Scottsdale, AZ 85251.
Gilbert University Center, Building 459 - 92 West Vaughn Avenue, Gilbert, AZ 85233.
University of Arizona - 55 Chandler, Building 4102, 55 North Arizona Place, Suite 310, Chandler, AZ 85225.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

Bachelor's degree or equivalent advanced learning attained through professional level experience required.
Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience.
Must have a valid driver's license and ability to drive according to the University Fleet Safety Policy.

Preferred Qualifications

Experience with troubleshooting Crestron and/or Extron control systems.
Experience in a customer service environment with an emphasis on resolving audio/visual and other classroom technology problems.

Job Details

FLSA: Exempt

Full Time/Part Time: Full Time

Number of Hours Worked per Week: 40

Job FTE: 1.0

Work Calendar: Fiscal

Benefits Eligible: Yes - Full Benefits

Rate of Pay: $53,039 - $66,299

Compensation Type: salary at 1.0 full-time equivalency (FTE)

Grade: 7

Career Stream and Level: PC2

Job Family: Instructional Technology

Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department)

Number of Vacancies: 1

Open Until Filled: Yes

Documents Needed to Apply: Resume and Cover Letter

Let me find your next job.

Thanks - you're signed up.

Instructional Technology Professional II (Phoenix)

Edtech.com's Summary

Instructional Technology Professional II (Phoenix) Full Description

HelpDesk Supervisor

Systems Analysis and Business Process Management Director

Assistant Director, IT Operations

Oracle Cloud Enablement Director

IT Business Analyst – Business Applications