Edtech.com's Summary

Aventiv is hiring an Instructor, Customer Training & Product Adoption to deliver expert product training on Adventiv's Securus platforms. The role involves developing and implementing training courses, consulting with clients to tailor training solutions, and creating training materials to ensure effective product adoption among law enforcement and related professionals.

Highlights

Develop and deliver instructor-led webinars, onsite training, labs, workshops, and tutorials on Securus platforms.
Build rapport with law enforcement, corrections officers, investigators, prosecutors, and other clients.
Consult with clients to identify training needs and customize training plans.
Provide ongoing and refresher training to customers and Aventiv personnel.
Create and update training documentation including job aids and presentations.
Highly proficient with Microsoft PowerPoint, Excel, and Word.
Up to 75% travel to agency sites required.
Minimum qualifications include a high school diploma or GED, 2+ years in law enforcement or investigations, and 5+ years of technical training experience.
Salary ranges from $68,337 to $77,904 annually based on experience, with additional benefits like health insurance, 401(k), and paid time off.
Preferred qualifications include a bachelor’s degree, law enforcement training experience, and instructional design experience.

Instructor, Customer Training & Product Adoption Full Description

Instructor, Customer Training & Product Adoption

United States

Job description

Job ID

INSTR004484

Date posted

06/25/2025

Department

Operations

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!

Aventiv Technologies – Where your future awaits - YouTube

**Associate Referral Reward Eligible**

**Up to 75% travel**

Job Purpose

Expert in providing valued customer quality product training on all new and existing Aventiv platforms.

Essential Duties

Customer Training Duties:

Develops and Implements product training courses on all Securus platforms via Instructor-Led webinars, onsite training courses, technical training labs, workshops and tutorials relevant to the customer’s application.
Ability to build credibility and rapport with Law Enforcement, Correctional Officers, Investigators, District Attorneys, Prosecutors in an effective classroom environment.
Actively consults with each client to identify specific training needs, requirements, procedures, usage strategies, training plans, and potential procedural changes for the client in order to utilize the Securus Products to the full potential of the products available to meet the customer’s needs and resource availability.
Provides Ongoing/Refresher training as required to Securus customers and Securus personnel.
This highly skilled individual is able to think on their feet to assist the customer’s understanding and functionality benefits of Securus’ products and provide workable solutions to perceived issues.
Provides consultative assistance to the client and Project Teams on best practices and usability of Securus’ Products.
Creates training materials and documentation, including job aids, Power Point presentations, checklists, and any other relevant adjunct materials as new features or product materials are initiated.
Makes revisions to current training documentation as new processes and feature enhancements are made to Securus’ products.
Ability to multi-task and manage several training sessions, both on-site and webinars, while under aggressive development timelines.
Keeps updated on product enhancements and works to test and implement into trainings.
Other duties as assigned

Knowledge, Skills, and Abilities

Excellent communication and listening skills
Ability to facilitate classes in a method that allows for an optimal learning environment
Highly proficient in Microsoft PPT, Excel, and Word
Up to 75% travel to agency sites

Minimum Qualifications

High School Diploma or GED
2+ years of Law Enforcement, Corrections, or investigations experience
5+ years of technical training experience including both on-site and webinar

Preferred Qualifications

Bachelor’s Degree or equivalent experience
Experience in Law Enforcement Training
Instructional Design experience

Physical Requirements

While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear and use hands and fingers to operate a computer, telephone and a variety of office equipment. Occasionally may need to reach, stoop or kneel. May be required to lift up to 25 pounds.

Salary and Benefits:

At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

$68,337 - $77,904 per year (depending on experience)
Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc.)
Health Insurance
401(k)
Disability
Life Insurance
Paid Time Off
Voluntary Benefits

Aventiv Privacy Policy:

www.aventiv.com/privacy

Equal Employment Policy:

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.

Original Job Description