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edtech.com
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OverDrive

Integration Specialist

🇺🇸 Cleveland, OH

🕑 Full-Time

💰 TBD

💻 Other

🗓️ May 6th, 2025

Edtech.com's Summary

OverDrive is hiring an Integration Specialist. This role involves supporting business partners with end-user authentication and utilizing OverDrive's external APIs, configuring new accounts, and troubleshooting authentication issues. The Specialist will also engage in monitoring support queues and collaborating with internal teams and partners for effective problem resolution.
 
Highlights 
  • Supporting business partners with authentication and API use.
  • Configuring authentication methods for new accounts.
  • Monitoring and troubleshooting authentication issues.
  • Bachelor's degree or equivalent experience required.
  • 0-3+ years of related technical experience needed.
  • Proficiency with Microsoft Office Suite, especially Excel.
  • Experience with web and Internet technologies.
  • Basic understanding of XML preferred.
  • Strong problem-solving skills and technical aptitude.

Integration Specialist Full Description

Integration Specialist
Partner Services Cleveland, Ohio

Description
The Integration Specialist's responsibilities include providing support to business partners for the authentication of end users and use of OverDrive’s external APIs. This role sets up and resolves requests for authentication methods and troubleshoots problems that require additional support.

Responsibilities:
  • Learn about supported authentication methods.
  • Configure new accounts with requested standard authentication methods.
  • Proactively monitor support queues and troubleshoot authentication issues with internal
    teams and partners using email and phone.
  • Provide feedback on troubleshooting steps and business processes.
  • Use authentication tools as required by business processes.

Requirements:
  • Bachelor’s Degree or equivalent experience.
  • 0-3+ years of related experience.
  • Customer service experience, preferably in a technical environment.
  • Detail-oriented with strong technical aptitude.
  • Problem-solving skills.
  • Excellent computer proficiency with Microsoft Office Suite, especially Excel.
  • Ability to effectively communicate technical procedures verbally and in writing with partners and internal teams.
  • Web and Internet technology experience required.
  • Basic understanding of XML preferred.

What’s Next:
As you’ve probably guessed, OverDrive is a place that values individuality and variety. We don’t want you to be like everyone else, we don’t even want you to be like us—we want you to be like you! So, if you're interested in joining the OverDrive team, apply below and tell us what inspires you about OverDrive and why you think you are perfect for our team.

OverDrive values diversity and is proud to be an equal opportunity employer.

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