Edtech.com's Summary

WGU is hiring an Internal Marketing Operations Specialist for Student Support Services. The role involves partnering with leaders to deliver operational programs, analyzing business operations for improvements, monitoring key metrics, and developing standards and training to enhance departmental efficiency.

Highlights

Partner with initiative leaders to deliver operational services and programs.
Define and implement scalable process improvement strategies in collaboration with leadership.
Analyze current business operations and identify opportunities for improvement.
Monitor key operational metrics and apply data to influence improvement initiatives.
Develop communication and training plans for stakeholders impacted by process changes.
Research and investigate trends and technologies to meet operational needs.
Bachelor’s degree and minimum two years related work experience required.
Project management and change management experience required; certifications preferred.
Full-time onsite role with a flexible schedule and 10%-15% travel required.
Compensation range from $60,300 to $90,500 with eligibility for a comprehensive benefits package including bonuses, insurance, retirement plan, and paid leave.

Internal Marketing Operations Specialist, Student Support Services Full Description

Internal Marketing Operations Specialist, Student Support Services

Salt Lake City Office

Phoenix Office

Full time

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Professional 306Pay Range: $60,300.00 - $90,500.00

Job Description

Essential Functions and Responsibilities:

Partners with initiative leaders (business partners, project managers, business owners, etc.) in the delivery of operational services, programs, and initiatives.
In partnership with leadership, define short- and long-term process improvement strategies that are scalable and drive continuous improvement.
Analyze current business operations, processes and systems and identify opportunities for improvement.
Monitors key operational metrics, analyze data, and applies to influence improvement initiatives.
Develops and establishes recommendations for functional and department standards and policies in partnership with leaders and stakeholders.
Identifies and implements effective solutions that improve operations and align with functional and department objectives.
Determines the best utilization of available resources and establish partnerships and efficiencies with functional operations across the department.
Develops and leads communication and training plans for leaders and stakeholders impacted by process changes and business operation improvements.
Researches and investigates new trends and technologies to meet current and future operational needs.
Establishes audits and reports to ensure data accuracy and integrity.
Performs other related duties as assigned.

Knowledge, Skill and Abilities:

Ability to plan, organize, coordinate, and lead projects and innovative in alignment with strategic goals and initiatives
Strong analytical, problem-solving, and decision-making skills
Effective communications skills both verbally and written
Strong organization skills with a high attention to detail
Ability to build consensus and motivate others
Ability to create and track data related to project impact
Demonstrated ability to support, coach and provide feedback to others.
Effective listening skills and ability to adapt well and willingly in an environment of change.
Ability to analyze business operations, processes, systems and identify process improvement opportunities.

Competencies:

Organizational Impact:

Works to achieve operational targets within job areas impacting department, function, or office results.
Work is performed independently on moderately complex projects and assignments with some guidance required for direction and complex tasks. Sets objectives for oneself to meet the goals of projects or assignments.

Problem Solving & Decision Making:

Responsible for employing adjustments or recommended enhancements to systems and processes to solve problems or improve the job area’s effectiveness while leveraging a systems-thinking approach.
Problems faced may require an understanding of a broader set of issues and job areas.

Communication & Influence:

Collaborates with contacts typically within the job area to obtain or provide information requiring some explanation or interpretation.

Leadership & Talent Management

May provide guidance and assistance to entry-level professionals and or support employees.
Demonstrates the WGU leadership principles in all aspects of service to students, employees, and partners of WGU.

Job Qualifications:

Minimum Qualifications:

Bachelor’s degree in a related field of study
Two (2) years of related work experience
One (1) year of Project Management and Change Management
Must be able to work (in-office) at one of the sites listed: Salt Lake City, Utah, Phoenix, Arizona, or Raleigh, North Carolina

Preferred Qualifications:

Predictive project management team experience or certification
Change management certification
Business Coach experience or certification
Experience presenting to Executive Stakeholders
Proficiency in strategic communication using multiple methods and tools of communication
Strong verbal and written communication skills
Experience presenting to Executive Stakeholders

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Working Conditions:

This is a full-time, onsite position, working Monday through Thursday, with alternating Fridays off (flex schedule), during standard business hours.
10%-15% travel may be required

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Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

Original Job Description