Edtech.com's Summary

Drexel University is hiring an International Student & Scholar Coordinator to run front-desk and clerical operations for International Students and Scholars Services (ISSS). The coordinator delivers Tier-1 immigration support, serving as a Designated School Official for F-1 students and an Alternate Responsible Officer for J-1 exchange visitors. Daily work includes issuing I-20s and DS-2019s in SEVIS, triaging the ISSS inbox, and supporting new student and scholar orientations.

Highlights

Greets visitors, answers calls, and provides Tier-1 customer service to students, scholars, and other ISSS visitors
Serves as a Designated School Official (DSO) for the F-1 program and an Alternate Responsible Officer (ARO) for the J-1 program
Issues I-20s and DS-2019s using SEVIS and Ellucian ISSM
Oversees pick-up and shipping of sensitive immigration materials and manages the front-desk filing system
Triages the ISSS email account and resolves procedural immigration questions such as travel signatures and I-20 reprints
Supports development and delivery of ISSS new student and scholar orientations
Requires a HS Diploma or GED plus 3 years of administrative or clerical experience
Pays $18.89 to $28.33 per hour based on qualifications and experience
Prefers a bachelor’s degree and 1 year of experience working with students in a college or university setting
Calls for work in person, along with U.S. citizenship or lawful permanent residency to serve as DSO and ARO

International Student & Scholar Coordinator Full Description

Work Type: Full-Time

Location: University City – Philadelphia, PA

Categories: Drexel University, Enrollment Management and Student Success

Job Summary

Reporting to the Associate Director for Operations & Outreach of International Students and Scholars Services (ISSS), the International Student & Scholar Coordinator oversees all front-desk and clerical functions and provides Tier-1 student and scholar immigration support while providing excellent customer service. This position is required to work in person.

Essential Functions

Greet visitors, answer incoming calls, and help students, scholars, and other ISSS visitors in a courteous, friendly, and timely manner
Provide professional, helpful, and high-quality customer service as the essential duty of the position
Oversee pick-up and shipping services of sensitive immigration materials and other office documents
Oversee the organization of the front desk filing system, and print and generate documents for pick-up and shipment as needed
Oversee the ISSS email account and resolve or triage emails effectively and promptly
Serve as a Designated School Official (DSO) for the F-1 student program and an Alternate Responsible Officer (ARO) for the J-1 Exchange Visitor Program
Use SEVIS (Student and Exchange Visitor Information System) and Ellucian ISSM (International Student and Scholar Management) to issue I-20s and DS-2019s
Answer procedural questions and respond to basic immigration requests, such as travel signatures and I-20 reprints
Issue letters for students and scholars when requested by professional staff members
Assist the Executive Director with maintaining calendars, scheduling meetings, and special projects
Maintain professional staff calendars and schedule appointments and meetings
Provide administrative support such as correspondence, reports, filing, database maintenance, office records, check requests, and purchase orders
Manage intake, case tracking, and initial review for certain student and scholar applications, ensuring accurate documentation and timely follow-up
Support the development and delivery of ISSS new student and scholar orientations and other programs
Maintain equipment, order supplies, and keep a neat and professional work environment
Hire, onboard, and oversee student workers
Support the development and implementation of ISSS strategy and operations to enhance service delivery
Perform other duties to support strategic plans for welcoming and supporting Drexel’s international students and scholars

Required Qualifications

Minimum of a HS Diploma or GED and 3 years of administrative/clerical experience, or an equivalent combination of education and work experience
Willingness to work and interact with people of various cultures and varying levels of English language proficiency
Excellent multi-tasking and organizational skills with keen attention to detail in a fast-paced office environment
Ability to be a team player, customer service driven, and possess a strong work ethic
Ability to maintain confidentiality at all times
Ability to learn new databases
Excellent verbal and written communication, interpersonal, and analytical skills
Proficiency with computer software applications, including Microsoft Office Suite and database management
Must be a U.S. citizen or lawful permanent resident to serve as DSO and ARO, per the U.S. Department of Homeland Security and U.S. Department of State
Ability to pass a criminal background check every four years to serve as an ARO, per U.S. Department of State regulations

Preferred Qualifications

Bachelor’s degree and 1 year of experience working with students in a college or university setting
Working knowledge of the Student & Exchange Visitor Information System (SEVIS) and Ellucian International Student and Scholar Management (ISSM)
Working knowledge of Banner, Hyperion, Onbase, and Advisor Visitor Tracking (AVT)
Working knowledge of Federal Education Rights and Privacy Act (FERPA) implications on advising

Compensation

This position is classified as Non-Exempt, grade H. Compensation for this grade ranges from $18.89 to $28.33 per hour. The offered rate will vary based on the successful candidate’s qualifications and experience, department budget, and an internal equity review.

Equal Opportunity Statement

Drexel University is an Equal Opportunity/Affirmative Action employer that welcomes individuals from diverse and neurodiverse backgrounds and perspectives, and believes that an inclusive and respectful environment enriches the University community and the educational and employment experience of its members. The University prohibits discrimination against individuals on the basis of race, color, national origin, religion, sex, sexual orientation, disability, age, status as a veteran or special disabled veteran, gender identity or expression, genetic information, pregnancy, childbirth or related medical conditions and any other prohibited characteristic.

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Edtech.com's Summary

International Student & Scholar Coordinator Full Description

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