University of Kentucky
IS Technical Support Associate IV
🇺🇸 Lexington, KY
🕑 Full-Time
💰 $47K - $78K
💻 Information Technology
🗓️ December 12th, 2025
Edtech.com's Summary
- Accelerate ethical and innovative AI adoption in the College of Business and Economics.
- Provide technical support and guidance for faculty, staff, and students regarding AI tools.
- Deliver AI-related training and assist with AI integration and implementation efforts.
- Demonstrated experience with generative AI tools and strong troubleshooting skills required.
- Preferred knowledge in AI ethics, data privacy, academic integrity, and regulatory frameworks like FERPA and HIPAA.
- Requires a Bachelor’s degree and at least 3 years of relevant experience; advanced training in AI or instructional design is preferred.
- Salary range is $47,278 to $78,000 per year for a full-time staff position.
- Work schedule typically Monday through Friday, 8:00 am to 5:00 pm, with occasional evenings and weekends.
- The role does not include supervisory responsibilities.
- Supports AI strategy within a higher education environment focused on enhancing student learning and preparing graduates for an AI-driven economy.
IS Technical Support Associate IV Full Description
Requisition Number | RE52558
Working Title | AI Integration and Technology Specialist
Department Name | 8F000:College of Business and Economics
Work Location | Lexington, KY
Grade Level | 45
Salary Range | $47,278-78,000/year
Type of Position | Staff
Position Time Status | Full-Time
Required Education | BS
Click here for more information about equivalencies: | https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience | 3 yrs
Required License/Registration/Certification | None
Physical Requirements | Sitting/standing at workstation for extended periods of time, lifting/carrying light weight objects, and walking across campus.
Shift | Monday-Friday 8:00am – 5:00pm. Occasional evenings and weekends based on unit needs.
Job Summary | The Gatton College of Business and Economics is hiring an AI Integration and Technology Specialist to accelerate the ethical, effective, and innovative adoption of AI technologies across the college. This role is central to advancing Gatton’s AI strategy by supporting faculty and staff, collaborating with students when appropriate, providing technical guidance, delivering training, and supporting implementation. As the college’s first dedicated AI support professional, you will help shape a future where AI is thoughtfully integrated into teaching, research, and operations, enhancing student learning and preparing graduates to thrive in an AI-driven economy.
Internal Employee Being Considered
Skills / Knowledge / Abilities | Experience in a relevant field (e.g., Information Technology, Education, Business, or Data Science). Demonstrated experience with generative AI tools and platforms. Strong technical troubleshooting skills and ability to explain complex technologies clearly to non-technical audiences. Experience designing and delivering training or instructional materials. Familiarity with issues of AI ethics, data privacy, and academic integrity.
Does this position have supervisory responsibilities? | No
Preferred Education/Experience | Advanced training in AI, instructional design, or educational technology. Experience in higher education or instructional support. Project management experience, especially with new technology implementation. Knowledge of FERPA, HIPAA, and other regulatory frameworks affecting AI use in academic settings.
Deadline to Apply | 12/17/2025
Our University Community | We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
- * Describe a project in which you designed or implemented an AI-based tool or workflow to solve a problem. What tools did you use, and what was the outcome?
(Open Ended Question) - * Describe your experience designing or leading an AI training.
(Open Ended Question) - * What ethical considerations would you raise when advising a faculty member on using generative AI in student assignments or assessments?
(Open Ended Question) - * Describe a time you documented a complex IT issue to support future troubleshooting by other technicians or team members.
(Open Ended Question) - * When supporting AI integration in a university setting, which of the following is most important to consider?
- Student satisfaction with AI-generated content
- Speed of adoption across all departments
- Alignment with institutional policies and ethical guidelines
- Availability of funding for new tools
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